Green Cross Store Manager - Pavilion at Spitz

Main Purpose:

• To manage a store so that the brand integrity and profitability are upheld, by ensuring our discerning customers are consistently delighted. 

Line Manager: Regional Manager

Subordinates: All Flexi timers and permanent staff within the store 

Job Specification:

Key Performance Areas:

• To achieve the annual sales budget through meeting and exceeding daily and monthly budgets to ensure the sustainability of the business
• To manage and control the financial aspects of running the store to ensure store profitability
• To adhere to merchandising standards in line with the brand requirements to ensure good product mix
• To ensure proper stock management and control to minimise loss and to ensure product availability
• To deliver the best customer service to ensure the best customer experience
• To build excellent relationships with all relevant service providers (internal and external)
• To manage human resources effectively by recruiting, planning and administrating payroll properly
• To inspire, motivate, develop and hold people accountable appropriately 

Minimum Requirements:

Experience:

• Minimum of 3 years’ Store Management experience
• Minimum of 8 years' Retail experience 
• Experience in working in a medium - large turnover retail store

Qualifications:

• Complete Matric/Grade 12
• Tertiary Retail Qualification will be to your advantage 

Skills & Knowledge:

• Knowledge of relevant Industrial Relations (IR) Law
• To discipline staff and initiate enquiries
• Understanding of profit and loss (income) statements
• Good understanding of the retail environment and brands
• Administration and stock management
• Conflict management
• Time management
• Customer service skills
• Leadership skills 

Competencies:

• Delivering results and meeting customer expectations
• Follow instructions and procedures
• Leading and supervising
• Achieving personal work goals and objectives
• Adhering to principles and values
• Working with people
• Planning and organising
• Coping with pressure and setbacks
• Persuading and influencing
• Deciding and initiating action
• Adapting and responding to change
• Presenting and communicating information