Group Accounts Clerk Accounts Receivable – Process Associate at Genpact

Responsibilities

Collections and Order Responsibilities

• Administer customer statements
• Execute credit collection list within given SLA’s
• Ensure pre call planning for all collections is prepared at the highest level to avoid customer frustration
• Releasing of credit blocked orders as per company policy
• Assisting the CIC agents with credit issues when placing orders for customers

Query Handling Responsibilities (all queries will be credit related)

• Provide on the phone credit support to all internal and external customers
• Determine and capture customer reasons for not wanting to pay outstanding amount and reason code these items on the SAP system/ MSD System
• Open and resolve any credit CIC queries or complaints within SLA
• Resolve customers statement query by running recons, updating customer information or escalating the issue to the banking team

Cash Applications

• Ensuring that debtor’s receipts are processed accurately & timeously
• Effective communication with the banks for query resolution on debtors' payments.
• Reconciling bank statements and receipts were required
• Effective communication with the bank administrator for query resolution on bank clearing functions

General Responsibilities

• Stay up to date on the best practice business processes
• Keep abreast of all product developments and new product release
• Responsible for educating the customer in the use of their products and services to reduce propensity to call, and to direct customers to self-service where appropriate
• Represent and deliver on the brand values during every customer interaction
• Provide back-office support to the regional teams to achieve overall credit targets
• Ensure that all customer interactions are appropriately recorded

Internal Business and Management Accountabilities

• Provide feedback on customer service continuous improvement initiatives
• Understand and interpret reports as required
• Accountable for the achievement of targets set at a team level
• Accountable for feeding back improvement suggestions e.g. to knowledge base, process, training, metrics, etc.
• Accountable for the achievement of First Contact Resolution targets as a team

Qualifications we seek in you!

Minimum Qualifications

• Matric (Diploma/ Degree in Credit /Finance will be advantageous)
• Minimum some years of Credit Control Experience
• Excel and/or spreadsheet proficiency
• SAP/ MSD finance knowledge and experience

Preferred Qualifications/ Skills

•  Clerical and analytical thinking
•  Excellent communication skills
•  Ability to work under pressure
•  Ability to understand complex interdependencies
•  Highly numerate
•  Strong administrative skills
•  Attention to detail
•  A high level of general computer literacy
•  Ability to work under pressure
•  Excellent interpersonal skills
•  Sense of urgency
•  Assertive
•  Team player