Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jan 19, 2022
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Over the years, WNS Global Services SA (Pty) Ltd has built a reputation as an industry leader, partnering with globally leading companies to deliver best-in-class BPO services within their respective fields of operations. We have won numerous industry awards by delivering world-class Business Process Outsourcing (BPO) services to major local and internationa...
    Read more about this company

     

    Group Manager - IT - South Africa

    Job Description

    The purpose of the Group IT Manager role is to assist the IT management team in maintaining, implementing, and improving IT system compliance, ownership of day-to-day IT support and processes adherence towards customer relationships and staff management.  

    Key accountabilities include but are not limited to:

    •  change management, training, quality management are addressed and monitored to ensure deadlines and service levels are met and results delivered.
    • To own incidents and requests to ensure completion in both the client and WNS infrastructure and IT environments.
    • To ensure that policy and strategy is in compliance with defined standards and local compliance adherence.
    • Should be able to understand Client requirement and provide appropriate solution for the same in discussion with local/functional team.
    • The role will involve close coordination and project management of various internal and external technology groups to meet deliverables
    • To maintain strategy in line with local/functional IT stakeholder needs and in keeping up with current best practice.
    • To line manage and develop reporting IT team. Plan and priorities their workloads, set objectives, conduct appraisals and support in continuous improvement of their performance and results.
    • Ensure high level of customer centricity and engagement, forming a partnership with the operations team.
    • Act as a point of escalation for customers and manage their expectations.
    • Ensure the alignment of technology, process and people to business objectives
    • Monitor all projects and prepare schedule of all work within required timeframe and coordinate with resource managers and supervisors to evaluate all approvals.
    • Draft reports on IT Service Delivery and present the data to the Senior Management Team
    • Engage frequently with the customer to maintain awareness of customer expectations and service delivery experiences
    • Be proactive and review business processes and suggest improvements, identify opportunities and risks and suggest appropriate action.
    • Continuously evaluate staff performance and behavior and to take the necessary corrective actions where required

    Ability to adapt to a fast paced and ever changing environment.

    • To be able to work on a 24/7 rotation basis if required.
    • Broad general knowledge and awareness of the IT landscape (Required)
    • Analytical and Practical motivated self starter. (Required)
    • Be an IT specialist, but also have an understanding of commercial operations. (Required)
    • Good Communicator (Required)
    • Sound understanding of business processes and IT operations (Required)
    • Assertiveness (Required)
    • Good understanding of the ITIL Framework and implementation thereof (Advantageous)

    Qualifications

    ·        ITIL Certified (Beneficial)

    ·        Tertiary IT Qualification (Required)

    ·        Asset Management and Stock Control Experience (Required)

    ·        Incident Management and Change Management Experience (Required)

    ·        End-User Computing Management & Compliance Experience (including Anti-Virus, Patch-Management etc.) (Required)

    ·        At least 8+ years of experience in an IT Team Management Role (Required)

    Additional Information

    Preference will be given to candidates with BPM/BPO experience.

    Looking for candidates with work experience at a Global and National organization. 

    Method of Application

    Interested and qualified? Go to WNS Global Services on jobs.smartrecruiters.com to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at WNS Global Services Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail