Group Reservations Manager - Cape Town at Lion Roars Hotels & Lodges

• We're on the hunt for a detail-driven, people-focused Group Reservations Manager to lead our central reservations team. If you thrive in fast-paced environments, love optimising systems and have a knack for making guests feel valued before they even check in—this role could be your perfect fit.

Key Responsibilities

• Oversee daily operations of the reservations team across all our hotels and lodges
• Train, lead, and support the reservations team to deliver exceptional service
• Manage incoming enquiries via phone, email and online platforms
• Maximise room occupancy and revenue through effective rate and inventory strategies
• Coordinate closely with Sales, Front Office and Revenue teams
• Monitor OTA listings for accuracy and ensure system consistency
• Handle VIP, group, and corporate bookings with care and professionalism
• Maintain accurate records of bookings, cancellations and special requests
• Analyse booking trends and generate performance reports

Requirements

• Proven experience in a senior reservations or Reservations Manager role
• Solid knowledge of PMS/CRS systems (Opera, Protel or similar)
• Strong leadership and team management skills
• Excellent written and verbal communication
• Confident handling high-pressure, fast-paced environments
• Strong Excel and reporting skills
• Previous experience in a Group Reservations Manager position will be advantageous

To apply: Send your CV and a short cover letter outlining your relevant experience to [email protected]. We can’t wait to hear from you.