FlySafair is South Africa's true low cost airline. We took to the skies in October 2014 and have expanded fast, linking several key destinations in South Africa.
Our intention is to keep our fares lower for longer and in so doing offer South Africans an affordable and easy air travel alternative.
FlySafair is a very dynamic company that prides itself o...
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Answer calls, emails or other communications from passengers and prospective passengers;
Take meaningful action against those calls (provide information, make booking changes, assistance in lost property, assistance in special needs or create new bookings);
Ensure timeous and courteous responses to client/s Verify payments made by clients, capture names and assist with group changes;
Generate and follow through with group quotations and bookings and guide clients throughout the process;
Provide feedback to management on any recurrent issues that passengers appear to be facing so that these issues may be addressed and corrected from the root cause;
Establish and maintain trust and rapport with clients through appropriate coordination of new and existing customers, ensuring exceptional customer service;
Build and maintain relationships with potential clients.
Requirements
Grade 12 or equivalent (Essential);
Call Centre experience is (Preferred);
Proficient in the Microsoft Office (Word, Excel and Outlook);
Experience using Zendesk, Phone systems, Raddix system and PayU (Advantageous);
Willingness to work overtime when required;
Must be prepared to work shifts;
Must have accurate and up to-date knowledge of FlySafair offerings.
Gmail
Yahoomail