Groups Agent (JHB) at FlySafair

Description

• Book and coordinate group bookings;
• Answer calls, emails or other communications from passengers and prospective passengers;
• Take meaningful action against those calls (provide information, make booking changes, assistance in lost property, assistance in special needs or create new bookings);
• Ensure timeous and courteous responses to client/s Verify payments made by clients, capture names and assist with group changes;
• Generate and follow through with group quotations and bookings and guide clients throughout the process;
• Provide feedback to management on any recurrent issues that passengers appear to be facing so that these issues may be addressed and corrected from the root cause;
• Establish and maintain trust and rapport with clients through appropriate coordination of new and existing customers, ensuring exceptional customer service;
• Build and maintain relationships with potential clients.

Requirements

• Grade 12 or equivalent (Essential);
• Call Centre experience is (Preferred);
• Proficient in the Microsoft Office (Word, Excel and Outlook);
• Experience using Zendesk, Phone systems, Raddix system and PayU (Advantageous);
• Willingness to work overtime when required;
• Must be prepared to work shifts;
• Must have accurate and up to-date knowledge of FlySafair offerings.