We love what we do. And are always on the lookout for like-minded people who share our passion for conserving the wilderness. Each job plays a big part in our shared purpose: to increase the world’s wilderness, together. With operations in eight African countries, we offer a wide array of life-changing career opportunities.
We are the pioneering collect...
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Create seamless service delivery through regular correspondence with guests during their stay.
Delighting them with high attention while focusing on the intricacies of the guest's journey.
Maintain effective communication with all journey stakeholders to ensure a smooth & friendly service delivery whilst ensuring all requirements are communicated effectively and efficiently.
Deal promptly, efficiently, and pleasantly with any queries and resolve guest queries.
Operating according to and in compliance with Wilderness standards of operations, company policies and procedures and code of conduct.
Offer highly personalised guest touch-points which generate significant real and perceived value through strong relationships with trade partners.
Have extensive knowledge of all regions we package, attending all training sessions and site inspections where necessary.
Analyse guest feedback and provide solutions to ensure continuous improvement towards guest satisfaction and thus positively impacting future travel.
CANDIDATE PROFILE
Qualification:
Matric certificate – with Maths.
Tertiary certificate in Travel & Tourism/hospitality.
Experience:
Min 5 years’ experience at a Senior level in Reservations managing guest relations/camp operations.
Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
Gmail
Yahoomail