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We are currently seeking a Guest Relations (AKA Moment Maker) to join our vibrant team at Radisson Hotel Group. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.
As a Guest Relations (AKA Moment Maker) , you bring an exceptional level of dedication, a commitment to delivering outstanding service, and a genuine enthusiasm for creating memorable guest experiences to our vibrant Guest Relations Team.
Our Guest Relations (AKA Moment Maker) ,loves the hustle and bustle of life! It’s not just about check-in and check-out, or serving cocktails in the bar. It’s the variety of everything in-between and being an all-rounder
You will be our guests’ superhero ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level
You will exude patience, empathy and have the personality to host the show
As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the guest services department
Builds and maintains effective working relationships with all key stakeholders.
Delivers an effective planned guest engagement programmed.
Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow-up as required.
Qualifications
Flexibility and a positive, Yes I Can! Attitude
An eye for detail
Is a creative problem-solver
Passionate about creating extraordinary service
Ability to work as part of a team to ensure guest satisfaction
Strong verbal communication skills
Likes having fun at work
Experience in a similar position is beneficial but not essential
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