RecruitMyMom is a specialist talent company that understands the importance of finding reliable, high-calibre talent to drive business growth. We take pride in being a leading South African recruitment agency for skilled professionals, with a focus on economic empowerment of women, up to executive level.
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Positioned within an established firm specialising in the UK serviced accommodation sector, this role is critical for maintaining operational continuity and guest satisfaction part-time during peak after-hours periods. The successful candidate will be the primary point of contact for a portfolio of 80 properties, ensuring a smooth experience for corporate and leisure guests while supporting the organisation’s direct-booking strategy.
Key Responsibilities
Primary Guest Liaison: Act as the first point of contact for guest inquiries, property concerns, and troubleshooting requests, delivering professional and rapid resolutions.
Strategic Lead Conversion: Utilise specific scripts to guide inquiries away from third-party platforms toward direct booking channels to optimise organisational tax and platform efficiencies.
Operational Troubleshooting: Coordinate property-related issues by assessing guest needs and providing immediate guidance or escalation according to established protocols.
System Administration: Maintain accurate records within a bespoke property management system, ensuring all bookings and communications are updated in real-time.
Collaborative Handover: Work closely with the UK-based team to ensure a fluid transition between daytime operations and evening/weekend support.
Requirements
Industry Experience: A proven track record in customer service or virtual assistance, specifically within the property leasing, Airbnb, or Booking.com environments.
Communication Excellence: Exceptional verbal and written UK English skills with the ability to maintain a professional, calm, and helpful tone under pressure.
Technical Agility: Proficiency with bespoke software systems and adherence to structured operational scripts.
Independence: A self-motivated individual capable of working effectively in a remote capacity with minimal supervision.
Availability: Must be able to commit to the specified evening and weekend hours consistently
Prior experience dealing with the UK property market.
A "growth-oriented" mindset with the desire to increase commitment as the organisation scales.
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