RecruitMyMom is a specialist talent company that understands the importance of finding reliable, high-calibre talent to drive business growth. We take pride in being a leading South African recruitment agency for skilled professionals, with a focus on economic empowerment of women, up to executive level.
Positioned within an established firm specialising in the UK serviced accommodation sector, this role is critical for maintaining operational continuity and guest satisfaction part-time during peak after-hours periods. The successful candidate will be the primary point of contact for a portfolio of 80 properties, ensuring a smooth experience for corporate and leisure guests while supporting the organisation’s direct-booking strategy.
Key Responsibilities
Primary Guest Liaison: Act as the first point of contact for guest inquiries, property concerns, and troubleshooting requests, delivering professional and rapid resolutions.
Strategic Lead Conversion: Utilise specific scripts to guide inquiries away from third-party platforms toward direct booking channels to optimise organisational tax and platform efficiencies.
Operational Troubleshooting: Coordinate property-related issues by assessing guest needs and providing immediate guidance or escalation according to established protocols.
System Administration: Maintain accurate records within a bespoke property management system, ensuring all bookings and communications are updated in real-time.
Collaborative Handover: Work closely with the UK-based team to ensure a fluid transition between daytime operations and evening/weekend support.
Requirements
Industry Experience: A proven track record in customer service or virtual assistance, specifically within the property leasing, Airbnb, or Booking.com environments.
Communication Excellence: Exceptional verbal and written UK English skills with the ability to maintain a professional, calm, and helpful tone under pressure.
Technical Agility: Proficiency with bespoke software systems and adherence to structured operational scripts.
Independence: A self-motivated individual capable of working effectively in a remote capacity with minimal supervision.
Availability: Must be able to commit to the specified evening and weekend hours consistently
Prior experience dealing with the UK property market.
A "growth-oriented" mindset with the desire to increase commitment as the organisation scales.
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