Guests Relations - Stellenbosch at Tych Business Solutions

Responsibilities:

• Ensure all incoming emails, reservations messages are dealt with promptly and accurately, and within a 2-hour response time.
• Assist lodge guests with reserving restaurants, tours, transfers
• To be fully conversant with all hotel rates, including rack, special offers and contracted.
• Ensure that bookings for each day are checked prior to arrival for accuracy and confirmations.
• Ensure guest history files are used and utilized correctly.
• Ensure all Special Attention Guests requests are dealt with accurately, and that every effort is taken to ensure they receive the appropriate service.
• Prepare and manage the arrival responsibility. Send out communication to all departments each morning by no later than 10h00.
• Prepare booking notes in a two-week cycle, ensure all memo notes are up to date with relevant information.

Requirements:

• Qualification in Hospitality, Travel, Tourism will be preferred
• Preferably 2 – 3 years experience in concierge and reservations
• Knowledge of PMS systems
• Computer literate, knowledge of MS Outlook, Word and Excel is essential
• Proficiency in English; knowledge of additional languages is an advantage
• Comfortable in dealing with very distinguished clientele