Jobs at Tych Business Solutions

Main Responsibilities:

• Ensure guests are acknowledged, with kindness, warmth and sincerity, when entering and departing the reception area;
• Engage with guests providing information related to the estate, the facilities, art & experiences;
• Conduct estate tours with guests;
• Operate telephone and switchboard service for all calls when required;
• Refer calls & provide assistance to the appropriate person depending on the nature of the call;
• Compile and update data related to the area of activity;
• Complete and distribute information that needs to be communicated around the estate;
• Ensure that lunch and dinner booking sheets from the restaurant gets communicated to the appropriate departments;
• Keep management informed of all concerns that guests raise.

Main requirements:

• Grade 12, hospitality certificate will be a plus;
• Preferably 1- 2 years previous reception experience;
• Excellent telephone etiquette and customer-service skills;
• Fluent in English with excellent written & oral communication skills;
• Able to work in a team;
• Good computer skills (word, excel, outlook);
• Strong organizational skills and attention to detail;
• Availability to work within Hospitality operating hours (e.g., evenings, public holidays, weekends);
• Comfortable in dealing with very distinguished clientele;
• Ability to work long hours without fatigue
• Must be well-presented and have an enthusiastic personality.
   

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Responsibilities:

• Ensure all incoming emails, reservations messages are dealt with promptly and accurately, and within a 2-hour response time.
• Assist lodge guests with reserving restaurants, tours, transfers
• To be fully conversant with all hotel rates, including rack, special offers and contracted.
• Ensure that bookings for each day are checked prior to arrival for accuracy and confirmations.
• Ensure guest history files are used and utilized correctly.
• Ensure all Special Attention Guests requests are dealt with accurately, and that every effort is taken to ensure they receive the appropriate service.
• Prepare and manage the arrival responsibility. Send out communication to all departments each morning by no later than 10h00.
• Prepare booking notes in a two-week cycle, ensure all memo notes are up to date with relevant information.

Requirements:

• Qualification in Hospitality, Travel, Tourism will be preferred
• Preferably 2 – 3 years experience in concierge and reservations
• Knowledge of PMS systems
• Computer literate, knowledge of MS Outlook, Word and Excel is essential
• Proficiency in English; knowledge of additional languages is an advantage
• Comfortable in dealing with very distinguished clientele
   

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Key Responsibilities

• Support onboarding of new Sellers and Vendors for Sponsored Ads
• Assist in managing and optimising advertising campaigns (e.g. Sponsored Products, Sponsored Brands)
• Analyse performance data and report insights back to advertisers
• Monitor and improve key advertising metrics
• Conduct keyword research and competitor analysis
• Collaborate cross-functionally with sales, product, retail, and agency partners to drive incremental advertising revenue
• Participate in regular consultations with advertisers to increase ads adoption and investment

Basic Qualifications

• 2+ years’ experience in account management, brand management, digital marketing, performance marketing, sales, or consulting
• 2+ years’ experience in digital advertising and client-facing roles
• Experience using Microsoft Excel or similar tools to analyse data and assess performance drivers

Required Skills & Qualifications

• Strong analytical mindset with attention to detail
• Comfortable working with Excel or Google Sheets
• Strong written communication skills
• Ability to manage multiple tasks in a fast-paced environment
• Basic understanding of digital marketing or online marketplaces (advantageous)
• Self-starter with a willingness to learn

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Key Responsibilities

• Provide seller support via phone and email
• Resolve seller queries accurately and within agreed service levels
• Log, track, and update cases using internal systems
• Escalate complex issues where required and follow up to resolution
• Maintain high standards of quality, productivity, and professionalism
• Communicate clearly and professionally with sellers and internal teams

Skills, Knowledge & Experience

• Minimum 2 years’ experience in customer service support and/or seller support
• E-commerce experience is essential
• Advanced Excel skills
• Data analysis and reporting
• Working knowledge of Microsoft Word
• Excellent phone etiquette and strong written and verbal communication skills
• Strong attention to detail, problem-solving, and time-management skills
• Comfortable working in a fast-paced, target-driven environment

Qualifications

• Matric (Grade 12) – essential
• Additional qualifications advantageous but not required