Hatchling Programme Manager at Nando's

Purpose Statement

• The Hatchling Programme Manager (HPM) is responsible for training and upskilling new Casa Management and to build a pipeline of future Casa Managers within the Nando’s SA business.

Minimum Requirements:

• Grade 12 or equivalent NQF Level 4 qualification
• Train-the-trainer certification
• 3 – 5 years of restaurant management experience
• Minimum 2 years of restaurant training experience
• Experience as a training facilitator

Advantageous:

• Content development experience
• Food and Beverage /Business Management Diploma
• Registered Assessor

Minimum Knowledge:

• Knowledge of adult learning concepts, principles, practices and procedures (Advanced)
• Knowledge of training industry standards (Advanced)
• Knowledge and understanding of the restaurant/hospitality industry (Advanced)
• Knowledge of food preparation, hygiene and customer service best practices (Advanced)
• Presentation and facilitation skills (Advanced)
• Coaching and mentoring skills (Advanced)
• Train-the-trainer skills (Advanced)
• Assessor skills (Advanced)
• Computer Literacy (Advanced)

Position Description

Talent Identification:

• Identify relevant management talent pools to support Casa talent requirements in the region
• Map Casa management talent with managers in the region to identify candidates for development, coaching and/or mentoring
• Create an appropriate and relevant talent plan based on the findings

Programme Application Management:

• Liaise with the region on different Hatchling/trainee management programmes offered, providing details and outlining the criteria for application
• Review applications, checking for completion and confirm that the Nandoca meets the minimum criteria
• Review assessment reports and advise the Regional Training Manager of successful candidates
• Advise successful candidates of the way forward regarding the process and programme attendance

Programme Planning and Coordination:

• Plan and coordinate programmes, following the training plan
• Communicate the Hatchling training programme calendar to Regional Support members and other stakeholders
• Manage the cost per head programme budget. Manage the logistics associated with the Hatchling training programs, including materials, rooms, and equipment.

Programme Implementation And Facilitation:

• Facilitate the classroom component of the various Hatchling programmes
• Provide feedback to the Casas on the progress of candidates
• Input, upload and manage all relevant documentation through the learning management system (Signify)
• Review the progress of the candidate and update the relevant Line Managers and stakeholders
• Monitor and manage the completion of online training assessments
• Manage and upload attendance registers and report all non-attendance
• Conduct mid-term and end-of-cycle programme assessments, coaching candidates as and when required
• Conduct final practical assessment, invigilate online assessment and complete the certification process
• Monitor candidate Portfolio of Evidence (POE) files
• Consolidate a final file for each candidate, including assessments, POE and module assessments on the learning management system and report to the regional training
• management for final assessment
• Complete the predetermined moderation process to ensure the Nandocas have met the requirements for certification

Programme Reporting:

• Maintain accurate and up-to-date records of all the training undertaken for the Hatchling programme cycle
• Complete the Hatchling Programme training records per cycle per region for submission to the relevant regional Line Manager, Regional Training Manager and relevant stakeholders
• Complete attendance registers, feedback forms and general training administration for submission through the LMS (Signify)
• Complete all necessary documentation to ensure compliance with regulations

Annual Management Certification Process:

• Manage the annual re-licensing process for the region, in line with the policy
• Update and quality assure the re-licensing assessment and provide feedback to the Regional Training Manager
• Communicate the annual re-licensing process, schedule and plan to the region
• Collate the schedule of all regional inputs to create the final schedule
• Set up and manage logistics for the process
• Invigilate re-licensing assessments
• Monitor and report on attendance to the Regional Training Manager
• Provide certifications to successful Managers, Report on unsuccessful candidates, and reschedule in accordance with the policy.

Content Development and Updating:

• Review existing training material and update it based on business requirements or changes
• Review training files in accordance with process changes
• Quality assure all content before the start of each Hatchlings cycle

PLEASE NOTE

• Closing date: 2025/12/31