Job Openings at Nando's

Purpose Statement

• The Hatchling Programme Manager (HPM) is responsible for training and upskilling new Casa Management and to build a pipeline of future Casa Managers within the Nando’s SA business.

Minimum Requirements:

• Grade 12 or equivalent NQF Level 4 qualification
• Train-the-trainer certification
• 3 – 5 years of restaurant management experience
• Minimum 2 years of restaurant training experience
• Experience as a training facilitator

Advantageous:

• Content development experience
• Food and Beverage /Business Management Diploma
• Registered Assessor

Minimum Knowledge:

• Knowledge of adult learning concepts, principles, practices and procedures (Advanced)
• Knowledge of training industry standards (Advanced)
• Knowledge and understanding of the restaurant/hospitality industry (Advanced)
• Knowledge of food preparation, hygiene and customer service best practices (Advanced)
• Presentation and facilitation skills (Advanced)
• Coaching and mentoring skills (Advanced)
• Train-the-trainer skills (Advanced)
• Assessor skills (Advanced)
• Computer Literacy (Advanced)

Position Description

Talent Identification:

• Identify relevant management talent pools to support Casa talent requirements in the region
• Map Casa management talent with managers in the region to identify candidates for development, coaching and/or mentoring
• Create an appropriate and relevant talent plan based on the findings

Programme Application Management:

• Liaise with the region on different Hatchling/trainee management programmes offered, providing details and outlining the criteria for application
• Review applications, checking for completion and confirm that the Nandoca meets the minimum criteria
• Review assessment reports and advise the Regional Training Manager of successful candidates
• Advise successful candidates of the way forward regarding the process and programme attendance

Programme Planning and Coordination:

• Plan and coordinate programmes, following the training plan
• Communicate the Hatchling training programme calendar to Regional Support members and other stakeholders
• Manage the cost per head programme budget. Manage the logistics associated with the Hatchling training programs, including materials, rooms, and equipment.

Programme Implementation And Facilitation:

• Facilitate the classroom component of the various Hatchling programmes
• Provide feedback to the Casas on the progress of candidates
• Input, upload and manage all relevant documentation through the learning management system (Signify)
• Review the progress of the candidate and update the relevant Line Managers and stakeholders
• Monitor and manage the completion of online training assessments
• Manage and upload attendance registers and report all non-attendance
• Conduct mid-term and end-of-cycle programme assessments, coaching candidates as and when required
• Conduct final practical assessment, invigilate online assessment and complete the certification process
• Monitor candidate Portfolio of Evidence (POE) files
• Consolidate a final file for each candidate, including assessments, POE and module assessments on the learning management system and report to the regional training
• management for final assessment
• Complete the predetermined moderation process to ensure the Nandocas have met the requirements for certification

Programme Reporting:

• Maintain accurate and up-to-date records of all the training undertaken for the Hatchling programme cycle
• Complete the Hatchling Programme training records per cycle per region for submission to the relevant regional Line Manager, Regional Training Manager and relevant stakeholders
• Complete attendance registers, feedback forms and general training administration for submission through the LMS (Signify)
• Complete all necessary documentation to ensure compliance with regulations

Annual Management Certification Process:

• Manage the annual re-licensing process for the region, in line with the policy
• Update and quality assure the re-licensing assessment and provide feedback to the Regional Training Manager
• Communicate the annual re-licensing process, schedule and plan to the region
• Collate the schedule of all regional inputs to create the final schedule
• Set up and manage logistics for the process
• Invigilate re-licensing assessments
• Monitor and report on attendance to the Regional Training Manager
• Provide certifications to successful Managers, Report on unsuccessful candidates, and reschedule in accordance with the policy.

Content Development and Updating:

• Review existing training material and update it based on business requirements or changes
• Review training files in accordance with process changes
• Quality assure all content before the start of each Hatchlings cycle

PLEASE NOTE

• Closing date: 2025/12/31

go to method of application »

Requirements

• Be more than just a Manager! Do you have fire in your belly and purpose in your heart? Do
• you pour all that you are into all that you do.... and have a little fun on the way? If so, please
• review the requirements and have the courage to pursue your passion and join the Nando's
• family.
• Matric, at least 2-3 years restaurant management experience Experience in Microsoft office
• Attention to detail and accuracy Ability to manage a group of people Excellent communication
• skills Excellent knowledge of restaurant operations Preferred: Applicants who have more than
• 3 years restaurant management experience.

Financial Management

• To ensure correct and effective financial administration according to Nando’s policies &
• procedures daily.
• To assist in controlling expenditure and in achieving expected gross profit margins (stock
• control, waste management, pilferage, etc)
• To assist in taking corrective actions necessary to improve business performance indicators
• (Sales: Year on Year &; Actual vs. Budget; Gross Profit; Ticket Average; Customer Count;
• Menu mix; Day parts; Complaints; Labour Turnover; Payroll vs. Turnover) daily. To monitor
• performance against set daily targets (Turnover, Ticket Average; Customer Count).

Operational Management

• To ensure efficient stock control management for the restaurant daily.
• To perform daily compliance checks with regards to Health & Safety, Repairs; Maintenance,
• Cleaning & Hygiene, and escalate any problems to the Restaurant Manager.
• To assist in developing the corrective action plan and facilitating actions necessary to improve
• internal and external audit results.
• To communicate and ensure compliance with the Nando’s operational standards and
• operating requirements.

People Management

• To assist in developing and monitoring rostering every week to ensure sufficient people
• capacity to meet the business requirements. To ensure adherence to opening and closing
• procedures.
• To assist with recruitment, induction and training of all new staff according to Nando’s policies
• and procedures to proactively meet the needs of the business.
• To complete and check the attendance register.
• To assist the Restaurant Manager in ensuring adherence to the disciplinary code.
• To escalate poor performance where necessary and provide continuous feedback to staff and
• Restaurant Manager.
• To assist in ensuring that all staff are signed off on the relevant training material and
• procedures on an ongoing basis.

Marketing Management

• To assist with communication and execution of all national, regional and local marketing
• campaigns and initiatives.
• To respond to customer complaints by Nando’s policies and procedures.
• To assist in developing the corrective action plan and facilitating actions necessary to improve
• the results of the mystery shopper report.
• To assist with the execution of the local marketing plan to promote sales and increase the
• customer base.
• To fulfil the responsibilities of the Restaurant Manager in his/her absence.

 
PLEASE NOTE
Closing date: 2025/12/19

go to method of application »

Requirements

• Be more than just a Manager! Do you have fire in your belly and purpose in your heart? Do
• you pour all that you are into all that you do.... and have a little fun on the way? If so, please
• review the requirements and have the courage to pursue your passion and join the Nando's
• family.
• Matric, at least 2-3 years restaurant management experience Experience in Microsoft office
• Attention to detail and accuracy Ability to manage a group of people Excellent communication
• skills Excellent knowledge of restaurant operations Preferred: Applicants who have more than
• 3 years restaurant management experience.

Financial Management

• To ensure correct and effective financial administration according to Nando’s policies &
• procedures daily.
• To assist in controlling expenditure and in achieving expected gross profit margins (stock
• control, waste management, pilferage, etc)
• To assist in taking corrective actions necessary to improve business performance indicators
• (Sales: Year on Year &; Actual vs. Budget; Gross Profit; Ticket Average; Customer Count;
• Menu mix; Day parts; Complaints; Labour Turnover; Payroll vs. Turnover) daily. To monitor
• performance against set daily targets (Turnover, Ticket Average; Customer Count).

Operational Management

• To ensure efficient stock control management for the restaurant daily.
• To perform daily compliance checks with regards to Health & Safety, Repairs; Maintenance,
• Cleaning & Hygiene, and escalate any problems to the Restaurant Manager.
• To assist in developing the corrective action plan and facilitating actions necessary to improve
• internal and external audit results.
• To communicate and ensure compliance with the Nando’s operational standards and
• operating requirements.

People Management

• To assist in developing and monitoring rostering every week to ensure sufficient people
• capacity to meet the business requirements. To ensure adherence to opening and closing
• procedures.
• To assist with recruitment, induction and training of all new staff according to Nando’s policies
• and procedures to proactively meet the needs of the business.
• To complete and check the attendance register.
• To assist the Restaurant Manager in ensuring adherence to the disciplinary code.
• To escalate poor performance where necessary and provide continuous feedback to staff and
• Restaurant Manager.
• To assist in ensuring that all staff are signed off on the relevant training material and
• procedures on an ongoing basis.

Marketing Management

• To assist with communication and execution of all national, regional and local marketing
• campaigns and initiatives.
• To respond to customer complaints by Nando’s policies and procedures.
• To assist in developing the corrective action plan and facilitating actions necessary to improve
• the results of the mystery shopper report.
• To assist with the execution of the local marketing plan to promote sales and increase the
• customer base.
• To fulfil the responsibilities of the Restaurant Manager in his/her absence.

PLEASE NOTE

• Closing date: 2025/12/19

go to method of application »

Requirements

• Do you have fire in your belly and purpose in your heart?
• Do you pour all that you are into all that you do.... and have a little fun on the way?
• If so, the position will require you to safeguard the financial success of the restaurant by
• ensuring customer satisfaction and profitability in accordance with Nando’s Brand and
• operating standards.
• It will require you to manage a team of people, ensure quality of products served and service
• given as well as ensuring all brand regulations are met and exceeded.
• Matric, 3-5 years restaurant management experience, drivers license, experience in Microsoft
• Office, attention to detail and accuracy.
• Ability to manage a group of people within a restaurant and kitchen. Excellent communication
• skills, knowledge of restaurant operations
• including people, product and customer processes.
• Communication skills – both written and verbal, financial and business acumen, coaching and
• mentoring skills.

People Management:

• Conducts regular one-on-one's with employees, providing coaching, mentorship and
• guidance where appropriate. Implements corrective action, performance management or
• disciplinary processes for performance or disciplinary issues. Conducts performance reviews
• for Assistant and Junior Restaurant Managers (Patraos), including the development of their
• personal development plan.
• Prepares for and initiates disciplinary hearings where
• appropriate. Monitors behaviour in the restaurant to ensure that any form of abuse of is
• reported, addressed and followed up.
• Informs on and actions Department of Labour inspections and audits (including the HRBP).
• Creates a restaurant environment that fosters learning and development. Completes,
• submits and monitors payroll information in accordance with Nando’s policies and procedures.
• Operational Management:
• Manages restaurant activity to ensure excellent customer service and efficient operations.
• Monitors compliance to Nando’s brand and operational standards, operating requirements.
• Works with the Assistant Manager to resolve Escudo, Qpro and SOP queries. Addresses
• and rectifies identified breaches and operational directives.
• Conducts a weekly and period close GP count and calculation. Performs shift management
• duties for the casa as required. Conducts a weekly management meeting, reviewing and
• updating minutes and allocating tasks for the week ahead.
• Identifies and executes plans to improve the business following quarterly meeting with the

Area Manager.

• Works with the Area Manager and Regional Facilities Manager to implement planned
• maintenance and minor capital projects.
• Works with the Loss Prevention Officer to identify and implement risk management and
• prevention controls.

Financial Management:

• Provides input into the development of the restaurant budget, reviewing continuously, setting
• targets and managing adherence to established parameters.
• Maintains sound financial control of the restaurant in accordance to set financial parameters.
• Facilitates business growth by analysing income statements and monitoring business
• performance indicators on a regular basis. Manages income and expenditure to ensure the
• required return on sales/ conversion. Reviews and signs off on external delivery company
• invoices on a weekly basis.
• Reviews, investigates and resolves weekly cash shortage
• reports from Finance department.
• Reviews all accounts for accuracy on a monthly basis.
• Marketing Management:
• Reviews the Brand touch point check on a quarterly basis and
• implements corrective action.
• Plans and executes quarterly CSI and community initiatives.
• Seeks opportunities to increase sales and to market and promote the casa.
• Builds relationships within the local community to drive large scale product orders
• (government, corporate, schools).

Closing date: 2025/12/19

go to method of application »

Requirements

• Be more than just a Manager! Do you have fire in your belly and purpose in your heart? Do
• you pour all that you are into all that you do.... and have a little fun on the way? If so, please
• review the requirements and have the courage to pursue your passion and join the Nando's
• family.

Minimum Requirements

• Matric
• At least 2-3 years restaurant management experience
• Experience in Microsoft office
• Attention to detail and accuracy
• Ability to manage a group of people
• Excellent communication skills
• Excellent knowledge of restaurant operations
• Preferred: Applicants who have more than 3 years restaurant management experience
• Preferred: Applicants who are in possession of a valid driver’s license and their own vehicle.

Duties & Responsibilities

• Financial Management
• To ensure correct and effective financial administration according to Nando’s policies &
• procedures daily.
• To assist in controlling expenditure and in achieving expected gross profit margins (stock
• control, waste management, pilferage, etc)
• To assist in taking corrective actions necessary to improve business performance indicators
• (Sales: Year on Year &; Actual vs. Budget; Gross Profit; Ticket Average; Customer Count;
• Menu mix; Day parts; Complaints; Labour Turnover; Payroll vs. Turnover) daily.
• To monitor performance against set daily targets (Turnover, Ticket Average; Customer Count).
• Operational Management
• To ensure efficient stock control management for the restaurant daily.
• To perform daily compliance checks with regards to Health & Safety, Repairs; Maintenance,
• Cleaning & Hygiene, and escalate any problems to the Restaurant Manager.
• To assist in developing the corrective action plan and facilitating actions necessary to improve
• internal and external audit results.
• To communicate and ensure compliance with the Nando’s operational standards and
• operating requirements.

People Management

• To assist in developing and monitoring rostering every week to ensure sufficient people
• capacity to meet the business requirements. To ensure adherence to opening and closing
• procedures.
• To assist with recruitment, induction and training of all new staff according to Nando’s policies
• and procedures to proactively meet the needs of the business.
• To complete and check the attendance register.
• To assist the Restaurant Manager in ensuring adherence to the disciplinary code.
• To escalate poor performance where necessary and provide continuous feedback to staff and

Restaurant Manager.

• To assist in ensuring that all staff are signed off on the relevant training material and
• procedures on an ongoing basis.

Marketing Management

• To assist with communication and execution of all national, regional and local marketing
• campaigns and initiatives.
• To respond to customer complaints by Nando’s policies and procedures.
• To assist in developing the corrective action plan and facilitating actions necessary to improve
• the results of the mystery shopper report.
• To assist with the execution of the local marketing plan to promote sales and increase the
• customer base.
• To fulfil the responsibilities of the Restaurant Manager in his/her absence.

Closing date: 2025/12/19

go to method of application »

Requirements

• Be more than just a Manager! Do you have fire in your belly and purpose in your heart? Do
• you pour all that you are into all that you do.... and have a little fun on the way? If so, please
• review the requirements and have the courage to pursue your passion and join the Nando's
• family.
• Matric, at least 2-3 years restaurant management experience Experience in Microsoft office
• Attention to detail and accuracy Ability to manage a group of people Excellent communication
• skills Excellent knowledge of restaurant operations Preferred: Applicants who have more than
• 3 years restaurant management experience.

Financial Management

• To ensure correct and effective financial administration according to Nando’s policies &
• procedures daily.
• To assist in controlling expenditure and in achieving expected gross profit margins (stock
• control, waste management, pilferage, etc)
• To assist in taking corrective actions necessary to improve business performance indicators
• (Sales: Year on Year &; Actual vs. Budget; Gross Profit; Ticket Average; Customer Count;
• Menu mix; Day parts; Complaints; Labour Turnover; Payroll vs. Turnover) daily. To monitor
• performance against set daily targets (Turnover, Ticket Average; Customer Count).

Operational Management

• To ensure efficient stock control management for the restaurant daily.
• To perform daily compliance checks with regards to Health & Safety, Repairs; Maintenance,
• Cleaning & Hygiene, and escalate any problems to the Restaurant Manager.
• To assist in developing the corrective action plan and facilitating actions necessary to improve
• internal and external audit results.
• To communicate and ensure compliance with the Nando’s operational standards and
• operating requirements.

People Management

• To assist in developing and monitoring rostering every week to ensure sufficient people
• capacity to meet the business requirements. To ensure adherence to opening and closing
• procedures.
• To assist with recruitment, induction and training of all new staff according to Nando’s policies
• and procedures to proactively meet the needs of the business.
• To complete and check the attendance register.
• To assist the Restaurant Manager in ensuring adherence to the disciplinary code.
• To escalate poor performance where necessary and provide continuous feedback to staff and
• Restaurant Manager.
• To assist in ensuring that all staff are signed off on the relevant training material and
• procedures on an ongoing basis.

Marketing Management

• To assist with communication and execution of all national, regional and local marketing
• campaigns and initiatives.
• To respond to customer complaints by Nando’s policies and procedures.
• To assist in developing the corrective action plan and facilitating actions necessary to improve
• the results of the mystery shopper report.
• To assist with the execution of the local marketing plan to promote sales and increase the
• customer base.
• To fulfil the responsibilities of the Restaurant Manager in his/her absence.

 
Closing date: 2025/12/18

go to method of application »

Requirements

• Be more than just a Manager! Do you have fire in your belly and purpose in your heart? Do
• you pour all that you are into all that you do.... and have a little fun on the way? If so, please
• review the requirements and have the courage to pursue your passion and join the Nando's
• family.
• Matric, at least 2-3 years restaurant management experience 
• Experience in Microsoft office
• Attention to detail and accuracy Ability to manage a group of people Excellent communication
• skills Excellent knowledge of restaurant operations Preferred: Applicants who have more than
• 3 years restaurant management experience.

Financial Management

• To ensure correct and effective financial administration according to Nando’s policies &
• procedures daily.
• To assist in controlling expenditure and in achieving expected gross profit margins (stock
• control, waste management, pilferage, etc)
• To assist in taking corrective actions necessary to improve business performance indicators
• (Sales: Year on Year &; Actual vs. Budget; Gross Profit; Ticket Average; Customer Count;
• Menu mix; Day parts; Complaints; Labour Turnover; Payroll vs. Turnover) daily. To monitor
• performance against set daily targets (Turnover, Ticket Average; Customer Count).

Operational Management

• To ensure efficient stock control management for the restaurant daily.
• To perform daily compliance checks with regards to Health & Safety, Repairs; Maintenance,
• Cleaning & Hygiene, and escalate any problems to the Restaurant Manager.
• To assist in developing the corrective action plan and facilitating actions necessary to improve
• internal and external audit results.
• To communicate and ensure compliance with the Nando’s operational standards and
• operating requirements.

People Management

• To assist in developing and monitoring rostering every week to ensure sufficient people
• capacity to meet the business requirements. To ensure adherence to opening and closing
• procedures.
• To assist with recruitment, induction and training of all new staff according to Nando’s policies
• and procedures to proactively meet the needs of the business.
• To complete and check the attendance register.
• To assist the Restaurant Manager in ensuring adherence to the disciplinary code.
• To escalate poor performance where necessary and provide continuous feedback to staff and
• Restaurant Manager.
• To assist in ensuring that all staff are signed off on the relevant training material and
• procedures on an ongoing basis.

Marketing Management

• To assist with communication and execution of all national, regional and local marketing
• campaigns and initiatives.
• To respond to customer complaints by Nando’s policies and procedures.
• To assist in developing the corrective action plan and facilitating actions necessary to improve
• the results of the mystery shopper report.
• To assist with the execution of the local marketing plan to promote sales and increase the
• customer base.
• To fulfil the responsibilities of the Restaurant Manager in his/her absence.

Closing date: 2025/12/18

go to method of application »

Requirements

• Be more than just a Manager! Do you have fire in your belly and purpose in your heart? Do
• you pour all that you are into all that you do.... and have a little fun on the way? If so, please
• review the requirements and have the courage to pursue your passion and join the Nando's
• family.
• Matric, at least 2-3 years restaurant management experience Experience in Microsoft office
• Attention to detail and accuracy Ability to manage a group of people Excellent communication
• skills Excellent knowledge of restaurant operations Preferred: Applicants who have more than
• 3 years restaurant management experience.

Financial Management

• To ensure correct and effective financial administration according to Nando’s policies &
• procedures daily.
• To assist in controlling expenditure and in achieving expected gross profit margins (stock
• control, waste management, pilferage, etc)
• To assist in taking corrective actions necessary to improve business performance indicators
• (Sales: Year on Year &; Actual vs. Budget; Gross Profit; Ticket Average; Customer Count;
• Menu mix; Day parts; Complaints; Labour Turnover; Payroll vs. Turnover) daily. To monitor
• performance against set daily targets (Turnover, Ticket Average; Customer Count).

Operational Management

• To ensure efficient stock control management for the restaurant daily.
• To perform daily compliance checks with regards to Health & Safety, Repairs; Maintenance,
• Cleaning & Hygiene, and escalate any problems to the Restaurant Manager.
• To assist in developing the corrective action plan and facilitating actions necessary to improve
• internal and external audit results.
• To communicate and ensure compliance with the Nando’s operational standards and
• operating requirements.

People Management

• To assist in developing and monitoring rostering every week to ensure sufficient people
• capacity to meet the business requirements. To ensure adherence to opening and closing
• procedures.
• To assist with recruitment, induction and training of all new staff according to Nando’s policies
• and procedures to proactively meet the needs of the business.
• To complete and check the attendance register.
• To assist the Restaurant Manager in ensuring adherence to the disciplinary code.
• To escalate poor performance where necessary and provide continuous feedback to staff and
• Restaurant Manager.
• To assist in ensuring that all staff are signed off on the relevant training material and
• procedures on an ongoing basis.

Marketing Management

• To assist with communication and execution of all national, regional and local marketing
• campaigns and initiatives.
• To respond to customer complaints by Nando’s policies and procedures.
• To assist in developing the corrective action plan and facilitating actions necessary to improve
• the results of the mystery shopper report.
• To assist with the execution of the local marketing plan to promote sales and increase the
• customer base.
• To fulfil the responsibilities of the Restaurant Manager in his/her absence.

Closing date: 2025/12/18

go to method of application »

Requirements

• Be more than just a Manager! Do you have fire in your belly and purpose in your heart? Do
• you pour all that you are into all that you do.... and have a little fun on the way? If so, please
• review the requirements and have the courage to pursue your passion and join the Nando's
• family.
• Matric, at least 2-3 years restaurant management experience Experience in Microsoft office
• Attention to detail and accuracy Ability to manage a group of people Excellent communication
• skills Excellent knowledge of restaurant operations Preferred: Applicants who have more than
• 3 years restaurant management experience.

Financial Management

• To ensure correct and effective financial administration according to Nando’s policies &
• procedures daily.
• To assist in controlling expenditure and in achieving expected gross profit margins (stock
• control, waste management, pilferage, etc)
• To assist in taking corrective actions necessary to improve business performance indicators
• (Sales: Year on Year &; Actual vs. Budget; Gross Profit; Ticket Average; Customer Count;
• Menu mix; Day parts; Complaints; Labour Turnover; Payroll vs. Turnover) daily. To monitor
• performance against set daily targets (Turnover, Ticket Average; Customer Count).

Operational Management

• To ensure efficient stock control management for the restaurant daily.
• To perform daily compliance checks with regards to Health & Safety, Repairs; Maintenance,
• Cleaning & Hygiene, and escalate any problems to the Restaurant Manager.
• To assist in developing the corrective action plan and facilitating actions necessary to improve
• internal and external audit results.
• To communicate and ensure compliance with the Nando’s operational standards and
• operating requirements.

People Management

• To assist in developing and monitoring rostering every week to ensure sufficient people
• capacity to meet the business requirements. To ensure adherence to opening and closing
• procedures.
• To assist with recruitment, induction and training of all new staff according to Nando’s policies
• and procedures to proactively meet the needs of the business.
• To complete and check the attendance register.
• To assist the Restaurant Manager in ensuring adherence to the disciplinary code.
• To escalate poor performance where necessary and provide continuous feedback to staff and
• Restaurant Manager.
• To assist in ensuring that all staff are signed off on the relevant training material and
• procedures on an ongoing basis.

Marketing Management

• To assist with communication and execution of all national, regional and local marketing
• campaigns and initiatives.
• To respond to customer complaints by Nando’s policies and procedures.
• To assist in developing the corrective action plan and facilitating actions necessary to improve
• the results of the mystery shopper report.
• To assist with the execution of the local marketing plan to promote sales and increase the
• customer base.
• To fulfil the responsibilities of the Restaurant Manager in his/her absence.

Closing date: 2025/12/18

go to method of application »

Requirements

• Be more than just a manager! Do you have fire in your belly and purpose in your heart? Do
• you pour all that you are into all that you do.... and have a little fun on the way? If so, please
• review the requirements and have the courage to pursue your passion and join the Nando's
• family.
• Matric At least 2-3 years restaurant management experience Experience in Microsoft office
• Attention to detail and accuracy Ability to manage a group of people Excellent communication
• skills Excellent knowledge of restaurant operations Preferred: Applicants who have more than
• 3 years restaurant management experience Preferred: Applicants who are in possession of a
• valid driver’s license and their own vehicle.

Financial Management

• To ensure correct and effective financial administration according to Nando’s policies &
• procedures daily.
• To assist in controlling expenditure and in achieving expected gross profit margins (stock
• control, waste management, pilferage, etc)
• To assist in taking corrective actions necessary to improve business performance indicators
• (Sales: Year on Year &; Actual vs. Budget; Gross Profit; Ticket Average; Customer Count;
• Menu mix; Day parts; Complaints; Labour Turnover; Payroll vs. Turnover) daily.
• To monitor performance against set daily targets (Turnover, Ticket Average; Customer Count).

Operational Management

• To ensure efficient stock control management for the restaurant daily.
• To perform daily compliance checks with regards to Health & Safety, Repairs; Maintenance,
• Cleaning & Hygiene, and escalate any problems to the Restaurant Manager.
• To assist in developing the corrective action plan and facilitating actions necessary to improve
• internal and external audit results.
• To communicate and ensure compliance with the Nando’s operational standards and
• operating requirements.

People Management

• To assist in developing and monitoring rostering every week to ensure sufficient people
• capacity to meet the business requirements. To ensure adherence to opening and closing
• procedures.
• To assist with recruitment, induction and training of all new staff according to Nando’s policies
• and procedures to proactively meet the needs of the business.
• To complete and check the attendance register.
• To assist the Restaurant Manager in ensuring adherence to the disciplinary code.
• To escalate poor performance where necessary and provide continuous feedback to staff and
• Restaurant Manager.
• To assist in ensuring that all staff are signed off on the relevant training material and
• procedures on an ongoing basis.

Marketing Management

• To assist with communication and execution of all national, regional and local marketing
• campaigns and initiatives.
• To respond to customer complaints by Nando’s policies and procedures.
• To assist in developing the corrective action plan and facilitating actions necessary to improve
• the results of the mystery shopper report.
• To assist with the execution of the local marketing plan to promote sales and increase the
• customer base.
• To fulfil the responsibilities of the Restaurant Manager in his/her absence.

 
Closing date: 2025/12/17