Job Openings at SITA SOC (Ltd)

Purpose of the job

• Provide administrative support function by ensuring effective and efficient request status tracking, and coordinating fulfillment of service requests to maintain high level of satisfactory by the stakeholders.

Key Responsibility Areas

• Request Logging and Validation.
• Request documentation.
• Request Status Tracking.
• Service Level Targets.
• Plan and schedule.
• Post Implementation.

Qualifications and Experience

• Minimum: 1 - 2-year National Higher Certificate in Business Management or Office Administration / NQF level 5 plus accredited specialised courses.
• Experience: 1 – 2 years’ experience in request coordination.

Technical Competencies Description

• Knowledge of: Computer literacy Numerical PFMA SITA business processes ERP ARS Computer based knowledge
• and experience WAN and LAN knowledge and experience Financial systems Project registration on ERP systems?
• Change Control Management SLA Management Performance Management Proficiency with telecommunications
• hardware and carrier technologies.
• Technical competencies: Network/Infrastructure Management.

Interpersonal/behavioural competencies: 

• Attention to Detail; Analytical thinking; Continuous Learning;
• Disciplined Resilience; and Stress Management.

Closing Date: 16 March 2026

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Purpose of the job

• Accountability and Responsibility for Product and Service Strategy, Product and Service Life-Cycle Management and Commercial Design and Packaging To provide full Product and Service Life Cycle Management function – Product and Service Strategy, Product and Service Design, Product Service Commercialisation, Product and Service Marketing and Product and Service pre-sales and post-sales support aligned to the SITA Strategy, SITA Business Model and SITA Engagement Model. To effectively manage ICT resources as a function of Product and Service Life Cycle Management processes. Operate as a single point of contact for the packaging of all products and services and customer value propositions. To establish Product and Service Portfolio Management and Product and Service Catalogue Management.

Key Responsibility Areas

• Develop ICT strategies aligned with Government Department and State-Owned Enterprises strategies.
• Manage the team that acts as a central resource and driving force for the design, process, manufacturing, test, quality and costing of products and services as they move from conception to delivery
• Oversight of the team that defines product and service catalogue of SITA
• Implementation of the product and service lifecycle framework
• Assist the SITA Leadership to create buy-in for product vision both internally and with key stakeholders
• Human Capital Management
• Financial and business management.

Qualifications and Experience

• Minimum: National Diploma in Computer Science , Information Technology, Commerce or Business Management.
• (NQF Level 6). Certificates: Preferred certification in COBIT 5 ISO 20000 ITIL EXPERT PRINCE II Practitioner.
• Experience : 8-10 years experience in the ICT field with leadership, business management, operational
• responsibilities in a large corporate/public sector organisation; Experience in general management and provisioning of large scale systems within the Corporate and/or Public sector environment. At least 4 years experience in product and service Life-Cycle Management, service management, catalogue management, strategic stakeholder management or strategic customer management environment.

Technical Competencies Description

• Knowledge of: Formulating Strategies and Conceptualizing. Develop strategic relationships. Customer and service orientation. Governance and risk management. Transformational leadership. Initiative and innovation. Continuous organizational learning. Establish high performance organization. Results focused. Emotional intelligence. Strategic Management. Strategic ICT Business acumen. Government ICT policies and compliance requirements. Strategic budgetary implementations programmes. Risk and governance management procedures and requirements. Strategic stakeholder management principles. Business Acumen. Commercial Acumen. Collaboration. Planning and organizing. Innovative Thinking. Problem Solving. Working with Tools & Technology. Business Fundamentals

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Purpose of the job

• To provide organisational capabilities and services to internal and external customers from conception to delivery thus maximizing customer understanding, build customer relationship and improve customer satisfaction with the aim of increasing profitability for SITA. To oversee, manage and execute projects / activities to establish relationship, monitor, measure, and maintain client contracts, in accordance with legislative requirements and best practices, to ensure that requirements are met.

Key Responsibility Areas

• Drive portfolio of customers in the assigned cluster to determine and assess existing customers’ needs with the desired ICT requirements profile per cluster customer to provide an effective solution approach to deliver within existing contractual constraints, policies and SITA commercial service catalogue.
• In collaboration with service owners, including senior management and key stakeholders, drive the implementation of targeted digital
• Build, manage and maintain strategic relationships with Government Departments (i.e. SITA service owners) to continuously sustain the SITA business.
• Perform analysis on cluster needs and requirements in collaboration with Business Development team and other internal and external key stakeholders.
• Perform SLA management, monitoring and review
• Provide management support and ensure implementation, adherence and compliance to the Engagement management methodologies and regulations.
• Manage, coordinate, analyse and identify the risks to minimise the service gaps and with the aim of achieving the agreed service levels
• Provide inputs into the budgeting process and plan and drive the achievement of the targeted revenue as well as monitoring/controlling the budget to ensure that the expenditure is within the approved Budget.

Qualifications and Experience

• Minimum: National Diploma or bachelor’s degree in information technology or computer science OR bachelor’s degree in commerce or marketing or business administration or economics / BTech (at least NQF 6). 
• Certification: SITA to identify and invest in Sales Certifications. 
• Experience: 6 - 7 years working sales and IT experience in engagement management/ relationship management and/or project management. The incumbent will be required to consult and interact with relevant Government Officials, GITOC Bodies, Government Governance bodies, industry partner, standards generating bodies, accreditation and certification bodies at a senior management and executive level. The incumbent will be required to participate and provide input in implementation of Customer related strategies, SITA Sales Methodology and Sales Process. Must have strong sales and business management skills.

Technical Competencies Description

• Knowledge of: Customer service management; Government Information Management; Business Development; Information Technology management; ICT solutions and services; Project Management methodology; Enterprise
• Project Management; Project Management Life-cycle; Knowledge of IT, Government ICT procurement processes, PFMA, SITA Act and Regulations; Basic understanding of Contracts, Strategic Planning and ITIL knowledge; Sales
• methodology and process; Application of project management methodology; Financial management principles methodology; Government Business Reference Model; Policy Review & Implementation; Business writing; Strategic Selling; Presentation Skills; Marketing & Sales Strategy Skills.
• Technical competencies: Business Writing, Customer Relationship Management, IT Project Management, IT Service Management, Project/Programme Management, IT Risk Management, Vendor/Supplier Management, Customer Experience, Collaboration, Communicating and Influencing, Outcomes driven, Planning and Organising, Creative Problem Solving, Decision-making, Responding to Change and Pressure.
• Interpersonal/behavioural competencies: Active listening, Attention to Detail, Analytical thinking, Disciplined, Empathy, Resilience, Stress Management.

Closing Date: 18 March 2028

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Purpose of the job

• To manage one or more defined SITA Internal / External programmes according to the SITA Project Management methodology within a defined service/product/customer portfolio.

Key Responsibility Areas

• Effectively applies programme management principles to Initiate and plan the programme.
• Direct and manage programme execution to ensure successful delivery of the programme and subsidiary projects.
• Plan and optimize the effective utilization of resources throughout the programme.
• Consolidate monitor and control programme and subsidiary project’s work to ensure successful delivery of the programme's objectives within budget, scope, time and quality according to plan. Including integrated change control and configuration management.
• Consolidate, monitor and control costs and revenue to ensure the delivery of the programme and subsidiary projects within budget and profitability guidelines.
• Perform quality control of programme.
• Consolidate, monitor and report programme performance.
• Conduct good portfolio gove Qualifications and Experience
• Minimum: 3-year National Diploma / Degree in a relevant discipline - at least NQF level 6.
• Certifications: Project Management Professional (PMP) and/or Prince 2 Practitioner and/or Programme Management Professional (PgMP) and/or Advanced Practitioner (MSP – Managing Successful Programmes) will be advantageous.
• Experience: A minimum of 8 - 10 years working experience, including expertise in:
• At least 4 years in a leadership role in a complex project management or programme management
• environment
• At least 4 years Project/Programme management experience as Snr Project /Programme Manager
• At least 4 years’ working experience in an IT environment and
• At least 4 years in public sector IT environment.

Technical Competencies Description

• Knowledge of: Public/private sector; Information Technology management; ICT Services; Project Management Office (PMO) Management; PPM methodologies (PMBOK, Agile PM and Prince 2); PPM Governance. Computer Literacy: MS Office; MS Projects. Personal Attributes/Behaviours: Agility/Collaboration/Customer Centricity/Innovation/Empathy/Integrity.
• Technical Competencies: Architecture; Business Analysis; Business Writing; Customer Relationship Management; Financial Accounting; General Administration; Human Capital Management; IT Project Management; Management Accounting; Product & Service Lifecycle Management; Project/Programme Management; Research & Innovation; IT Risk Management; Software Quality Management; Supply Chain Management; Vendor/Supplier Management.
• Leadership Competencies: Customer Experience, Collaboration, Communicating and Influencing, Honesty, Integrity and Fairness, Outcomes driven, Innovation, Planning and Organising, Creative Problem Solving, Bimodal IT Practice, Managing People and Driving Performance, Decision-making, Responding to Change and Pressure, Strategic Thinking.

Closing Date: 19 March 2026

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Purpose of the job

• To plan, implement, maintain and support Network infrastructure, Network expansions and co-ordinate integrated activities across multiple functional lines including third parties to ensure adherence to Service Level Agreements signed by SITA.

Key Responsibility Areas

• Plan and implement infrastructure
• Oversee the maintenance of the network infrastructure
• Perform incident management and attend to escalated requests by Network engineers to ensure that service level agreements are met Supervision of staff.

Qualifications and Experience

• Required Qualification: minimum 3-year National Diploma or Degree in IT related field (Computer Science, Information Technology/Engineering, BCom etc). Certificate in CCNA.
• Experience: 5 – 6 years practical experience in Wide Area Network (WAN), Network topology, Network Design, Application Layer and routing protocols.

Closing Date: 19 March 2026

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Purpose of the job

• To provide PMO/project/programme coordination and support services throughout the programme/project/service life cycle.

Key Responsibility Areas

• Coordinate project activities of planning, monitoring and control as delegated by the Project Manager to ensure successful delivery of the project.
• Provide Project coordination and support in order to ensure smooth running of the project.
• Coordinate Project governance activities, including meeting arrangements, preparation of presentations, risk management, issue management, quality control. Configuration support.
• Provide coordination support to ensure the execution of the project against the prescribed SITA project management methodology.
• Assist the project manager to monitor and control the project’s financial expenditure and revenue to ensure delivery of the project expenditure and revenue to ensure delivery of the project within budget.
• Registration of projects and closing them on ERP as super user.

Qualifications and Experience

• Required Qualification 1 - 2-year National Higher Certificate in Business Management/ Project management / Information Technology/ Computer Science and/or equivalent (NQF Level 5).
• Certification: Prince 2 Foundation and/or CAPM Certification and/or Agile PM Foundation will be advantageous.
• Experience: A minimum of 3-4 years working experience in a project/programme management environment,
• including 2 years as programme/project administration and support.

Closing Date: 19 March 2026

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Purpose of the job

• To lead the corporate strategy and planning function by developing, implementing, and monitoring frameworks, methodologies, and tools that support organizational strategy, business planning, and performance measurement. The role ensures alignment with SITA’s mandate, shareholder requirements, and government planning cycles, while driving business intelligence, benchmarking, change management, and continuous improvement to strengthen organizational efficiency and sustainability.

Key Responsibility Areas

• Corporate Strategy Development and Planning
• Corporate Strategy Alignment
• Business Continuity and Change Management
• Resource and Risk Management
• Human Capital and Leadership

Qualifications and Experience

• Minimum: 3-year National Diploma / Degree in Business or Information Technology (at least NQF Level 6).
• Experience: 8 - 10 years practical experience which includes business development, management consulting and stakeholder management, ideally with exposure in both public and private sector.

Technical Competencies Description

• Knowledge of: Strategic or business planning; Policy analysis; Formulation methods and processes; Consulting methods and processes; IT Standards and practices: ITIL, CoBIT Business processes, standards and trends: PSI, ISO; Corporate Governance; General Management Practices (MBO and TQM); Business simulation models; Research; Financial Modelling.

Closing Date: 20 March 2026