Junior Infrastructure Provisioning at SITA SOC (Ltd)

Purpose of the job

• Provide administrative support function by ensuring effective and efficient request status tracking, and coordinating fulfillment of service requests to maintain high level of satisfactory by the stakeholders.

Key Responsibility Areas

• Request Logging and Validation.
• Request documentation.
• Request Status Tracking.
• Service Level Targets.
• Plan and schedule.
• Post Implementation.

Qualifications and Experience

• Minimum: 1 - 2-year National Higher Certificate in Business Management or Office Administration / NQF level 5 plus accredited specialised courses.
• Experience: 1 – 2 years’ experience in request coordination.

Technical Competencies Description

• Knowledge of: Computer literacy Numerical PFMA SITA business processes ERP ARS Computer based knowledge
• and experience WAN and LAN knowledge and experience Financial systems Project registration on ERP systems?
• Change Control Management SLA Management Performance Management Proficiency with telecommunications
• hardware and carrier technologies.
• Technical competencies: Network/Infrastructure Management.

Interpersonal/behavioural competencies: 

• Attention to Detail; Analytical thinking; Continuous Learning;
• Disciplined Resilience; and Stress Management.

Closing Date: 16 March 2026