Head, Client Enablement (Wealth Management Local) at Nedbank

Job Purpose

Develop and execute on a strategy that will result in Client Designed value propositions to sales teams through the alignment and integration of data insights and capability, advice, solutions, technology; branding, marketing and communication. Continuously assess requirements, opportunities and capability to create value and growth in conjunction with Operations, Business Innovation, Product owners and other stakeholders within the division, Cluster and Nedbank. Manage a portfolio of capabilities to enable the division with new ways of working, tools and infrastructure. 

Job Responsibilities

• Develop and deliver Client Enablement strategy:  Through external and internal environmental scanning, consultation and research create a strategy and road map for the Client Enablement function that will provide direction, clarity and priorities for the CE team as well all consumers of CE outputs; Organise and enable teams and resources with clear structure, process, accountabilities, metrics and skills to deliver as required; Continuously identify stakeholder and stakeholder groups with whom to position CE, its purpose and strategy in order to create awareness and activate networks for the CE team; Continuously identify/review and build or source the required capabilities in the areas of BI, CVP’s, Marketing and Branding.
• Enable Growth: Lead continuous awareness and search for external opportunities, threats and recommend actions/responses; Lead collaboration with Wealth Management, Wealth Cluster and Nedbank sales and service teams to ensure growth in sales, revenue, retention and quality of business; Continuously drive towards deep client empathy and operational transformation in conjunction with leaders of product areas, operations, IT/digital, business transformation and support functions; Lead culture shift towards a data driven, digital organisation through personal technical knowledge, understanding of business and client needs as well as change leadership skills.
• Effectively Team Lead: Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity; Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values; Select and recruit suitably qualified talent in line with Employment Equity principles and organisational values; Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness; Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members; Execute effective workforce planning practices to ensure that staffing requirements are accurately forecasted; Identify employee growth and development needs and schedule interventions to enable on-going development, training and personal growth; Effectively manage performance within the team in order to ensure business objectives are achieved; Encourage innovation, change agility and collaboration within the team.

People Specification

Essential Qualification

• Relevant Degree / Tertiary Qualification and Post Graduate Qualifications preferably in Commerce, Marketing, Banking, Investments, Science or Engineering;
• Qualification in Business Analytics or Strategy will be advantageous;
• Ideal candidate will have explored Digital / Fintech learning formally or informally.

Type of Exposure

• Developing a group strategy plan
• Developing a stakeholder management grid for the group
• Developing succession plans
• Formulating and implementing communication strategies to cascade group functional strategies
• Executing major organisational change
• Networking and building relationships
• Creating a business plan
• Developing programs that promote positive employee relations
• Building and Leading a Team
• Developing multiple creative solutions

Minimum Experience Level

• At least 15 -20 years’ experience with a combination of at least the following: Financial andWealth Management, Solutions, Business Analytics and Client Value Proposition insights and research optimization;
• Experience in formulating, designing and setting up new business models and areas;
• Functional strategy formulation and execution;
• High degree of confidence with financial and numerical analysis derived from Data Insights.
• Track record of strong organisational skills, and is keen, experienced in commercial and business analysis, competitor research and innovation.
• Experience as an advisor and expert for Client Enablement type function in complex business environments.

Technical / Professional Knowledge

• Capacity planning
• Change management
• Communication Strategies
• Financial Accounting Principles
• Governance, Risk and Controls
• Leadership development
• Organisational behaviour theory
• Principles of project management
• Relevant regulatory knowledge
• Strategic HR planning principles

Behavioural Competencies

• Customer Focus
• Establishing Strategic Direction
• Building Organizational Talent
• Business Savvy
• Cultivating Networks and Partnerships
• Leading Change