Head: Collections at Pepkor Payments & Lending

Key Performance Areas

Strategy & Transformation

• Define and execute a forward-thinking, customer-centric collections strategy
• Drive segmentation across the collections lifecycle to improve outcomes
• Lead digital initiatives including automation, self-service, and omnichannel engagement (SMS, WhatsApp, online platforms)
• Utilise data and predictive analytics to optimise recovery strategies

Operations Management

• Lead end-to-end collections operations across all channels
• Drive performance against key metrics such as yield, roll rates, and productivity
• Implement best practice methodologies and continuous improvement initiatives
• Ensure accurate and insightful reporting on collections performance

Financial Management

• Optimise cost-to-collect and overall collections profitability
• Manage budgets, forecasts, and financial risks
• Monitor arrears, write-offs, and financial performance

Leadership & People Management

• Build and lead a high-performing, accountable collections team
• Develop leadership capability and succession pipelines
• Drive a culture of performance excellence and continuous improvement

 Governance & Stakeholder Engagement

• Ensure compliance with regulatory frameworks (NCA, POPIA, Labour Law)
• Manage relationships with external agencies and service providers
• Engage with internal stakeholders and regulators
• Mitigate operational, reputational, and conduct risks

Qualification and Experience

• Relevant tertiary qualification: BCom/Business Management Degree/Diploma.
• Up to 10 years’ experience in operations
• Minimum 5 years in a senior leadership role within collections
• Proven experience managing large-scale collections operations (preferably contact centre-based)
• Strong background in financial management, analytics, and performance optimisation
• Demonstrated experience in digital transformation or automation initiatives

Closing Date: 15 May 2026