Head: Coverage & Distribution, ARO RBB - Sandton at Absa Group Limited (Absa)

Job Description

Distribution and Coverage Strategy:

• Develop and lead the distribution and coverage strategy for ARO RBB for all channels across multiple markets, ensuring alignment with organizational goals and market specific needs and requirements.
• Collaborate with RBB leadership teams in centre and country to tailor distribution models that optimize market potential, considering regulatory environments, cultural nuances, and emerging trends.

Sales Strategy and Execution:

• Formulate and implement a comprehensive sales strategy for ARO RBB, driving revenue growth, customer acquisition, relationship management and customer satisfaction.
• Collaborate with internal stakeholders, including product teams, enablement functions, and various channels, to ensure integrated customer acquisition plans at regional and local levels.

Operational Oversight:

• Provide strategic oversight to the operationalization of product, segment, and channel plans, ensuring seamless integration into a cohesive commercial business plan.
• Translate business planning processes into integrated plans at the country, area, and branch levels, ensuring consistency and alignment across diverse markets.

Performance Metrics and Reporting:

• Define and monitor key performance indicators (KPIs) at an aggregated level and per channel related to:
• Sales targets and customer acquisition
• Customer numbers, balance sheet, revenue, costs, impairment, headline earnings
• Employee satisfaction
• Customer experience
• Sales process, growth and income contribution
• Operational efficiency and cost performance per channel

Operational risk and control environment

• Drive the development and maintenance of a robust reporting framework, providing insights to senior leadership on the performance of ARO RBB across all markets.

Stakeholder Management:

• Establish and maintain effective relationships with leaders across different business units in Absa, ensuring seamless communication and alignment of strategies.
• Represent ARO RBB at a global level, engaging with internal and external stakeholders to foster collaboration and drive value creation.

Risk and Compliance:

• Collaborate with all business units to ensure the effective implementation of governance, risk, and compliance programs across all channels.
• Drive the design and development of customer acquisition and management strategies, ensuring alignment with relevant sales processes and regulatory requirements.

Innovation and Market Intelligence:

• Stay abreast of industry trends, conducting market intelligence research to inform decision-making.
• Drive innovative approaches to distribution and coverage, leveraging emerging technologies and market insights.

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)