Head Customer Profitability at Nedbank

Job Purpose
Be the lead in extracting value from the Customer Life Time model, and to assist in the build, enhancement, maintenance and update Customer LifeTime value.

Job Responsibilities

• Assist in Build / Enhance / Maintain/ and update Customer Profitability
• Understanding Customer Behaviour and Customer Profitability 
• Customer Profitability decision support including assessing of Client Value propositions and assist in development of business case for CVP's 
• Evaluate and research tactics to grow Customer Profitability 
• Assist in the optimal utilisation of Customer Profitability 
• Evaluate / measure value created utilising Customer Profitability 
• Create Client Value Proposition/s to reward clients for desired behaviour, across all platforms 

Essential Qualification

• Matric / Grade 12 / National Senior Certificate 
• Degree in any numerate subject (Economics, Mathematics, Engineering, Mathematical Statistics, Actuarial Science)

Minimum Experience Level

• 5 years’ experience in building credit and profitability / npv models
• SAS and Python 

Type of Exposure

• Coaching and mentoring others
• Building a community of leaders
• Developing a functional/divisional strategy
• Managing complex boardroom dynamics and exhibiting a strong boardroom presence
• Managing multiple functions
• Developing succession plans
• Formulating and implementing communication strategies to cascade functional strategies
• Conducting benchmarking exercises to investigate improvement opportunities
• Executing major organisational change
• Managing business risks

Technical / Professional Knowledge

• Business terms and definitions
• Capacity planning
• Change management
• Client service management
• Communication Strategies
• Financial Accounting Principles
• Governance, Risk and Controls
• Principles of project management
• Strategic planning
• Business writing and presentation skills