Latest Opportunities at Nedbank -(8 Positions)

Job Purpose
We are looking for a Global Trade Relationship Manager- Sales to market and sell Nedbank solutions to meet the needs of customers and stakeholders to achieve business objectives. Furthermore the role includes growing and retaining the existing business with a huge focus on driving the acquisition of new clients in Metro and greater Western Cape, to ultimately grow market share on Global Trade, in line with the Nedbank’s business strategy. This is a relationship role, demanding a client centric approach, ensuring delivery of excellent service levels to internal, existing and new clients

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Ensure work is consistently completed for planning; progress reviewed and corrective action taken by drawing and reviewing an activity plan.
• Ensure efficient resource utilisation to produce balanced output in terms of quality; cost and business expectations by working within budget.
• Identify and resolve work challenges and problems effectively by constantly engaging and networking with the relevant stakeholders.
• Identify business opportunities within Nedbank divisions by engaging and partnering with relevant stakeholders.
• Build sound professional relationships with all stakeholders through regular communication and feedback sessions.
• Develop trusting / professional internal relationships to smooth the flow of work by engaging and regular feedback.
• Develop collaborative relationships with contractors / consultants / suppliers which meet business needs by regular communication and feedback.
• Manage own operational budget by ensuring that expenditures (like travel and telephone costs; etc.) are within the allocated budget.
• Monitor; track and control operational expenses to ensure that business results are delivered.
• Support the achievement of the business strategy; objectives and values by reviewing Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

• 5 years Global Trade sales experience within a banking environment
• Extensive Cold Calling Experience (Hunter Mentality)
• 2 years or more Relationship Management Experience

Behavioural Competencies

• Customer Focus
• Delivering High-Impact Presentations
• Building partnerships
• High-Impact Communication
• Planning and Organizing
• Sustaining Customer Satisfaction

Technical / Professional Knowledge

• Banking procedures
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Principles of financial management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Decision-making process
• Cluster Specific Operational Knowledge

Type of Exposure

• Building and maintaining effective cross-functional relationships with internal and external stakeholders
• Drafting reports
• Sharing information in different ways to increase stakeholders understanding.
• Brainstorming ways of improving a product or situation
• Identifying trends
• Challenging the status quo with a view to improving the environment or peoples understanding
• Coordinating and securing buy-in from internal stakeholders
• Communicating job requirements and performance standards to others
• Using different approaches in new work situations business proposals
• Conducting a needs analysis

go to method of application »

Job Purpose
To provide administrative services to clients by attending to their investment needs to achieve Nedbanks' strategic focus to become a client-centric bank.

Job Responsibilities

• Build relationships with clients to gain understanding of their needs by providing service in line with Nedbank standards.
• Collaborate with internal customers by building relationships to improve customer service delivery and productivity.
• Compile client information by complying with standards; policies and procedures prior to submission to Operations for vetting.
• Receive client requests and action it within the agreed to SLA
• Monitor internal processes by reporting on the effectiveness thereof.
• Provide feedback to clients and internal stakeholders by meeting internal Service Level Agreements requirements.
• Utilize resources by adhering to Nedbank policies; procedures and standards.
• Manage risk by protecting client confidentiality through compliance with Protection of Personal Information Act.
• Contribute to a culture conducive to the achievement of transformational goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of business strategy.
• Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools; policies and procedures to add value to Nedbank.
• Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools; policies and procedures.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with the team and stakeholders.
• Ensure that own contribution and participation contributes to the achievement of team goals - high performance culture.
• Create and manage own career through guidance and support of management; department and colleagues.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers - agile mindset.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
• Action and manage regulatory tasks, reports, initiatives and projects to achieve business objectives
• Manage client requests and interest claims by attending to client instructions according to timeframes and standards set out in policies and procedures.
• Manage risk by following the authentication process and complying with regulatory standards.
• Manage operational expenses within your control.

Minimum Experience Level

• 3-5 years experience as a Client Services Consultant / Relationship Management role / Service role within the Banking/Financial Services Industry.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Diploma

Preferred Qualification

• Certificate: Banking.
• Diploma/Degree in Finance/Investments

Type of Exposure

• Working with a group to identify alternative solutions to a problem.
• Capturing data
• Completing various administrative and secretarial duties (e.g.; answering phones; making copies; filing)
• Checking accuracy of reports and rec
• Communicating internally
• Drafting reports

Technical / Professional Knowledge

• Microsoft Office
• Administrative procedures and systems
• Data analysis
• Business writing skills
• Relevant regulatory knowledge

go to method of application »

Job Purpose
To provide administrative services to clients by attending to their investment needs to achieve Nedbanks' strategic focus to become a client-centric bank.

Job Responsibilities

• Build relationships with clients to gain understanding of their needs by providing service in line with Nedbank standards.
• Collaborate with internal customers by building relationships to improve customer service delivery and productivity.
• Compile client information by complying with standards; policies and procedures prior to submission to Operations for vetting.
• Receive client requests and action it within the agreed to SLA
• Monitor internal processes by reporting on the effectiveness thereof.
• Provide feedback to clients and internal stakeholders by meeting internal Service Level Agreements requirements.
• Utilize resources by adhering to Nedbank policies; procedures and standards.
• Manage risk by protecting client confidentiality through compliance with Protection of Personal Information Act.
• Contribute to a culture conducive to the achievement of transformational goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of business strategy.
• Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools; policies and procedures to add value to Nedbank.
• Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools; policies and procedures.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with the team and stakeholders.
• Ensure that own contribution and participation contributes to the achievement of team goals - high performance culture.
• Create and manage own career through guidance and support of management; department and colleagues.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers - agile mindset.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
• Action and manage regulatory tasks, reports, initiatives and projects to achieve business objectives
• Manage client requests and interest claims by attending to client instructions according to timeframes and standards set out in policies and procedures.
• Manage risk by following the authentication process and complying with regulatory standards.
• Manage operational expenses within your control.

Minimum Experience Level

• 3-5 years experience as a Client Services Consultant / Relationship Management role / Service role within the Banking/Financial Services Industry.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Diploma

Preferred Qualification

• Certificate: Banking.
• Diploma/Degree in Finance/Investments

Type of Exposure

• Working with a group to identify alternative solutions to a problem.
• Capturing data
• Completing various administrative and secretarial duties (e.g.; answering phones; making copies; filing)
• Checking accuracy of reports and rec
• Communicating internally
• Drafting reports

Technical / Professional Knowledge

• Microsoft Office
• Administrative procedures and systems
• Data analysis
• Business writing skills
• Relevant regulatory knowledge

go to method of application »

Job Purpose
To provide administrative services to clients by attending to their investment needs to achieve Nedbanks' strategic focus to become a client-centric bank.

Job Responsibilities

• Build relationships with clients to gain understanding of their needs by providing service in line with Nedbank standards.
• Collaborate with internal customers by building relationships to improve customer service delivery and productivity.
• Compile client information by complying with standards; policies and procedures prior to submission to Operations for vetting.
• Receive client requests and action it within the agreed to SLA
• Monitor internal processes by reporting on the effectiveness thereof.
• Provide feedback to clients and internal stakeholders by meeting internal Service Level Agreements requirements.
• Utilize resources by adhering to Nedbank policies; procedures and standards.
• Manage risk by protecting client confidentiality through compliance with Protection of Personal Information Act.
• Contribute to a culture conducive to the achievement of transformational goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of business strategy.
• Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools; policies and procedures to add value to Nedbank.
• Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools; policies and procedures.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with the team and stakeholders.
• Ensure that own contribution and participation contributes to the achievement of team goals - high performance culture.
• Create and manage own career through guidance and support of management; department and colleagues.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers - agile mindset.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
• Action and manage regulatory tasks, reports, initiatives and projects to achieve business objectives
• Manage client requests and interest claims by attending to client instructions according to timeframes and standards set out in policies and procedures.
• Manage risk by following the authentication process and complying with regulatory standards.
• Manage operational expenses within your control.

Minimum Experience Level

• 3-5 years experience as a Client Services Consultant / Relationship Management role / Service role within the Banking/Financial Services Industry.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Diploma

Preferred Qualification

• Certificate: Banking.
• Diploma/Degree in Finance/Investments

Type of Exposure

• Working with a group to identify alternative solutions to a problem.
• Capturing data
• Completing various administrative and secretarial duties (e.g.; answering phones; making copies; filing)
• Checking accuracy of reports and rec
• Communicating internally
• Drafting reports

Technical / Professional Knowledge

• Microsoft Office
• Administrative procedures and systems
• Data analysis
• Business writing skills
• Relevant regulatory knowledge

go to method of application »

Job Purpose
To provide administrative services to clients by attending to their investment needs to achieve Nedbanks' strategic focus to become a client-centric bank.

Job Responsibilities

• Build relationships with clients to gain understanding of their needs by providing service in line with Nedbank standards.
• Collaborate with internal customers by building relationships to improve customer service delivery and productivity.
• Compile client information by complying with standards; policies and procedures prior to submission to Operations for vetting.
• Receive client requests and action it within the agreed to SLA
• Monitor internal processes by reporting on the effectiveness thereof.
• Provide feedback to clients and internal stakeholders by meeting internal Service Level Agreements requirements.
• Utilize resources by adhering to Nedbank policies; procedures and standards.
• Manage risk by protecting client confidentiality through compliance with Protection of Personal Information Act.
• Contribute to a culture conducive to the achievement of transformational goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of business strategy.
• Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools; policies and procedures to add value to Nedbank.
• Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools; policies and procedures.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with the team and stakeholders.
• Ensure that own contribution and participation contributes to the achievement of team goals - high performance culture.
• Create and manage own career through guidance and support of management; department and colleagues.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers - agile mindset.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
• Action and manage regulatory tasks, reports, initiatives and projects to achieve business objectives
• Manage client requests and interest claims by attending to client instructions according to timeframes and standards set out in policies and procedures.
• Manage risk by following the authentication process and complying with regulatory standards.
• Manage operational expenses within your control.

Minimum Experience Level

• 3-5 years experience as a Client Services Consultant / Relationship Management role / Service role within the Banking/Financial Services Industry.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Diploma

Preferred Qualification

• Certificate: Banking.
• Diploma/Degree in Finance/Investments

Type of Exposure

• Working with a group to identify alternative solutions to a problem.
• Capturing data
• Completing various administrative and secretarial duties (e.g.; answering phones; making copies; filing)
• Checking accuracy of reports and rec
• Communicating internally
• Drafting reports

Technical / Professional Knowledge

• Microsoft Office
• Administrative procedures and systems
• Data analysis
• Business writing skills
• Relevant regulatory knowledge

go to method of application »

Job Purpose
Be the lead in extracting value from the Customer Life Time model, and to assist in the build, enhancement, maintenance and update Customer LifeTime value.

Job Responsibilities

• Assist in Build / Enhance / Maintain/ and update Customer Profitability
• Understanding Customer Behaviour and Customer Profitability 
• Customer Profitability decision support including assessing of Client Value propositions and assist in development of business case for CVP's 
• Evaluate and research tactics to grow Customer Profitability 
• Assist in the optimal utilisation of Customer Profitability 
• Evaluate / measure value created utilising Customer Profitability 
• Create Client Value Proposition/s to reward clients for desired behaviour, across all platforms 

Essential Qualification

• Matric / Grade 12 / National Senior Certificate 
• Degree in any numerate subject (Economics, Mathematics, Engineering, Mathematical Statistics, Actuarial Science)

Minimum Experience Level

• 5 years’ experience in building credit and profitability / npv models
• SAS and Python 

Type of Exposure

• Coaching and mentoring others
• Building a community of leaders
• Developing a functional/divisional strategy
• Managing complex boardroom dynamics and exhibiting a strong boardroom presence
• Managing multiple functions
• Developing succession plans
• Formulating and implementing communication strategies to cascade functional strategies
• Conducting benchmarking exercises to investigate improvement opportunities
• Executing major organisational change
• Managing business risks

Technical / Professional Knowledge

• Business terms and definitions
• Capacity planning
• Change management
• Client service management
• Communication Strategies
• Financial Accounting Principles
• Governance, Risk and Controls
• Principles of project management
• Strategic planning
• Business writing and presentation skills

go to method of application »

Job Responsibilities

• Conduct asset manager research and selection to ensure that we have the best fund managers overseeing a given mandate.
• Conduct and compile Industry research and product development to provide the most appropriate range of products to clients.
• Proxy voting gap cover and company engagements
• Assessing company AGM resolutions and providing voting recommendations
• RI reporting and annual stewardship report
• Continuous research and development of RI criteria used in the Equity carve out, including annual client surveys
• Engage fund managers and stakeholders on RI issues
• A decent understanding of JSE's listing requirements regarding corporate governance and reporting
• The ability to assess whether a companies remuneration policies are fair, provide appropriate incentivisation and are aligned with shareholders
• Use quantitative and qualitative analysis to make investment recommendations and strategic decisions.
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Evaluate performance of fund/investment through regular review.
• Express ideas or facts clearly in written documentation so that the content is understood by the recipient.
• Develop sound product and industry knowledge.
• Assess the impact of regulation on the business and implementing required changes.
• Interact with internal and external clients to assess needs and provide solutions.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Technical / Professional Knowledge

• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Decision-making process
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Aligning Performance for Success
• Building Partnerships
• Coaching
• Customer Focus
• Driving for Results
• High-Impact Communication

Key Requirements

• Passionate about Responsible Investments (RI)
• An understanding of the sustainable investment and ESG landscape
• Familiarity with the proxy voting policies and procedures
• Good understanding of best practice Corporate Governance, Kind codes etc.
• Good knowledge of the SA equity market
• FAIS Affected
• FAIS Affected - Yes

Qualification

• Chartered Financial Analyst (CFA) /M.Com (Finance specialisation)/ Actuarial Sciences

Experience Level

• 3-5 years in an Equity Analyst position or a similar environment.

go to method of application »

Job Purpose
We are looking for an Experience Designer who will play a crucial role together with the Head of Experience Design in integrating the user experience and will have to work closely with the Integrated Channels, Brand, Retail marketing and others to ensure that we deliver world-class experiences across our brand touchpoints.

Job Responsibilities

• Support the Head of Design Experience in deploying and ensuring consistency of brand strategy, brand assets and brand experience standards across all physical and digital platforms and channels
• Shape products and experiences that fulfil our purpose to use our financial expertise to do good for individuals, families, businesses and society
• Shaping the strategic direction of experience design and delivery methodologies, frameworks, principles and templates to enable customer-centric design-led experiences enabled by people and technology.
• Drive XD leading practice standards and methodologies within design and across the enterprise through knowledge sharing, ways of working and role modelling.
• Develop compelling visual artifacts (UI layouts, interface elements, prototypes, high-level storyboards, mock-ups, wireframes etc.) to effectively communicate UI and UX needs.
• Develop and maintain design elements, mock-ups, and specifications as needed
• Research the latest visual design, UI and interaction concepts, presentation layer technologies, digital best practices, online trends, and provide recommendations for improvements
• Custodian for developing visual, UI and interaction design assets to be adopted within design system
• Conducting best practice research to develop and improve UI and interaction design to solve end user problems effectively.
• Formulate testing parameters to effectively assess user experience
• Conduct competitor research to develop and improve features of products and to balance user needs, technical constraints, and business objectives to solve user problems effectively
• Understand scope, requirements, and drive innovative solutions aligned with business goals and UX metrics
• Develop user experience flows and integrating them to mock-ups, usage scenarios, prototypes, specifications, navigation maps, and other design documents
• Create and evaluate interaction models, user task flows, screen designs, and UI details that promote ease of use and optimize the user experience
• Effectively communicate ideas, both verbally and visually to gain stakeholder agreement
• Collaborate actively and work effectively with cross-functional teams to ensure designs are successfully created and implemented to achieve the user goals
• Advocate for the end-user throughout the development process and work closely with other members of the Service Design Team to craft a world-class user experience
• Create solid recommendations and prioritization based on technology and business needs
• Adhere to design standards by understanding and following the Design System
• Adhere to our client centred design process
• Consider user feedback from user testing results in order to deliver the best customer experience.
• Accountable for time management within each project to ensure agreed deadlines are met.
• Adhere to consistent design patterns and principles.
• Align to technical infrastructure of the Group.
• Support the achievement of the  business strategy, objectives and values by ensuring delivery of process, services and solutions.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees
• Preferred Qualification
• Professional Experience Design, Social Sciences or Behavioural Science qualification or equivalent

Minimum Experience Level

• +5 years experience in a similar role within financial services and/or design agencies 

Type of Exposure

• Accuracy of realisation of design
• Analysing and interpreting quantitative and qualitative data for accurate design and implementation
• Communicating design guidelines and guidelines to different stakeholders
• Design tools
• Design/ Modelling
• Finding better/new ways to do things / improve / redesign
• Have an in-depth understanding of architecting, designing and the implementation of a DevOps tool chain for an SME business.

Technical / Professional Knowledge

• Process Design
• Product design
• Relevant design tools
• Writing, editing, proofreading, layout and design skills
• Web Design

Additional Requirements

• Ability to connect strategic objectives to the standards that define the practice
• Exposure to various stages of design maturity i.e. adhoc, emerging, established and mature
• Exposure to the commercial and strategic measurement for client experience design
• Exposure to interacting with enterprise-wide teams
• Ability to contribute to design governance
• Basic front-end development understanding (HTML & CSS)
• UX/UI/CX
• Solid knowledge of human/client centered design principles