Head Group Operations (Parktown) at Rand Mutual - RMA

WHAT WILL YOU DO?

• The Head of Group Operations will be responsible for proactively ensuring an efficient and effective functioning of the Group operations to enable the provision of quality customer service while ensuring that the operational risks are managed and industry regulatory compliance are managed adequately and effectively.
• They will be required to provide the standard in relation to operations together with value added services, through the adaptation of best practice policies.
• The incumbent will be responsible for ensuring that customers are provided quality, timeous needs in line with their requirements and specifications. 
• Furthermore, they will assist the Quality Management function in creating a sustainable company by introducing processes and systems in ensuring world class operations, as they ensure that processes are streamlined, resources are optimized, and business objectives are met. 
• They will provide guidance to the organisation through developing, governance, policies and frameworks and implementing operational strategies aimed at enhancing operational efficiency, productivity, and cost-effectiveness. 

WHAT YOU'LL BRING TO THE TABLE?

• NQF Level 8: Relevant commercial post grad qualification (Business Administration, Finance, Industrial Engineering, or a related field)
• Master’s degree advantageous)
• RE5 Qualification (advantageous)
• Minimum 10 - 12 years of experience leading Operations Functions, preferably in the insurance industry.
• 5 - 7 years of senior management experience
• Strong knowledge of insurance industry regulations and compliance requirements.
• Solid familiarity with a wide range of long and short-term insurance Acts, products, and services.
• Proven experience applying operational quality tools and techniques for effective problem solving (e.g. Statistical Process Control, DMAIC, FMEA, Fishbone Diagram, Value Stream Mapping or similar).
• Optimizing processes to enhance overall business performance.
• Leading transformational Change Management initiatives.