Recent Vacancies at Rand Mutual - RMA

WHAT WILL YOU DO?

• The Head of Group Operations will be responsible for proactively ensuring an efficient and effective functioning of the Group operations to enable the provision of quality customer service while ensuring that the operational risks are managed and industry regulatory compliance are managed adequately and effectively.
• They will be required to provide the standard in relation to operations together with value added services, through the adaptation of best practice policies.
• The incumbent will be responsible for ensuring that customers are provided quality, timeous needs in line with their requirements and specifications. 
• Furthermore, they will assist the Quality Management function in creating a sustainable company by introducing processes and systems in ensuring world class operations, as they ensure that processes are streamlined, resources are optimized, and business objectives are met. 
• They will provide guidance to the organisation through developing, governance, policies and frameworks and implementing operational strategies aimed at enhancing operational efficiency, productivity, and cost-effectiveness. 

WHAT YOU'LL BRING TO THE TABLE?

• NQF Level 8: Relevant commercial post grad qualification (Business Administration, Finance, Industrial Engineering, or a related field)
• Master’s degree advantageous)
• RE5 Qualification (advantageous)
• Minimum 10 - 12 years of experience leading Operations Functions, preferably in the insurance industry.
• 5 - 7 years of senior management experience
• Strong knowledge of insurance industry regulations and compliance requirements.
• Solid familiarity with a wide range of long and short-term insurance Acts, products, and services.
• Proven experience applying operational quality tools and techniques for effective problem solving (e.g. Statistical Process Control, DMAIC, FMEA, Fishbone Diagram, Value Stream Mapping or similar).
• Optimizing processes to enhance overall business performance.
• Leading transformational Change Management initiatives.

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WHAT WILL YOU DO?

• Reporting to senior management and performing secretarial and administrative duties.
• Typing, formatting, and editing reports, documents, and presentations.
• Entering data, maintaining databases, and keeping records.
• Liaising with internal departments, answering calls, and making travel arrangements.
• Managing internal and external correspondence on behalf of senior management.
• Scheduling appointments, maintaining an events calendar, and sending reminders.
• Copying, scanning, and faxing documents, as well as taking notes.
• Preparing facilities for scheduled events and arranging refreshments, if required.
• Ordering office supplies and replacements, as well as managing mail and courier services.
• Observing best business practices and etiquette

WHAT YOU'LL BRING TO THE TABLE?

• 5-7 years relevant industry experience
• Experience servicing executives will be beneficial
• Proven administration record
• Secretarial/Administration Diploma or Degree from an accredited institution
• Valid Driver’s Licence
• Must have own transport
• Extensive experience in creating documents and spreadsheets, using office software such as MS Word, Excel, and PowerPoint.
• Advanced typing, note-taking, recordkeeping, and organizational skills.
• Ability to manage internal and external correspondence.
• Working knowledge of printers, copiers, scanners, and fax machines.
• Proficiency in appointment scheduling software such as MS Outlook, as well as call forwarding.
• Excellent written and verbal communication skills.
• Exceptional interpersonal skills.

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WHAT WILL YOU DO?

Financial Planning & Analysis

• Assist with reviewing all variances and where necessary and revise standard or average costs as necessary.
• Assist with Analysing the cost data/ budgets and forecasts and provide feedback and/or to management Finance team.
• Respond to all written and verbal enquiries within a reasonable period.
• Timeous delivery and accuracy of work completed in accordance with stipulated deadlines.
• Adhere to internal controls on an ongoing basis.
• Provide accurate and timely reporting Analysis.

Cost Management & Controlling

• Assist with conducting cost apportionment analyses to determine cost allocations.
• Assist the with variance analysis and review of operating expenses.
• Prepare journal entries for standard costing and reallocations.
• Prepare analyse of department expenses and prepare monthly department expense reports (Journal entries, cost centre reporting, downloading cost centre reports, uploading of cost centre Information).
• Assist with the review of invoices.

Budget/Forecasting

• Assist with coordinating, planning and preparing the annual expense budget and forecast.
• Assist with periodic forecasting requirements to be
• prepared in according to timelines and
• reporting requirements.
• Integrate budget processes within
• operating requirements of the business.

WHAT YOU'LL BRING TO THE TABLE?

• Bcom / Btech in Accounting 
• 2- 3 years’ experience
• Excel
• Costing experience
• Knowledge of various budgeting techniques.
• Financial Reporting experience
• Ability to liaise with multiple stakeholders.

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WHAT WILL YOU DO?

New Business Development:

• Identify and develop strategic opportunities for the business with a view of diversifying the consumer base and gaining an additional share of the market
• Provide short and long-term strategic recommendations to Exco, that are meant to develop and capitalise business opportunities
• Develop and execute RMA’s Mergers and Acquisitions Strategy
• Cultivate strong relationships with the Sales and Marketing team to develop new business opportunities by identifying capital projects, joint ventures, leveraging contacts, pursuing new product development and improving project efficiency
• Cultivate strong relationships with the ICT team to develop new business opportunities by identifying capital projects, joint ventures, leveraging contacts, pursuing new product development, improving project efficiency
• Oversee the planning and implementation of business plans for the penetration of new markets and new business initiatives
• Initiate and lead all phases of new business development, from prospecting and networking, initial relationship development, contract negotiations, and transition to active and ongoing client work
• Partner with legal and governance to ensure that agreements are in place for all new business
• Partner with the Finance & Operations team to develop contracts and pricing that set up RMA for success
• Develop a pipeline of corporate prospects that will lead to achieving annual business development goals for RMA
• Lead the creation of business to business
• strategies that will be supported by comprehensive programmes
• Drive Enterprise Development and Supplier Enterprise Development by overseeing the development of an enterprise development strategy, identifying enterprise development opportunities and ensuring that required spend is achieved.

Stakeholder Relationship Management:

• Strengthen current client and partner relationships in support of account manager’s day-to-day client management and to provide senior-level relationships with corporations and their foundations
• Set up meetings with customers/potential customers to deliver sales pitches and conduct sales of company products and services
• Conduct negotiations to determine contract terms and ensure profitable deals.

Market research and data analytics:

• Partner with the Strategy and Analytics team to develop analytics to monitor the success of products, projects, and activities; market dynamics, market share changes
• Conduct market research to identify developments/changes in industry trends in order to make necessary adjustments.

Staff Management:

• Staff performance monitoring, coaching and development
• Recruitment and selection of new members of the New Business Development team
• Ensuring staffing levels are maintained in order to complete all aspects of the company’s New Business Development Strategy.

WHAT YOU'LL BRING TO THE TABLE?

• NQF Level 7: Bachelor’s degree in Business, Marketing, Finance or related field
• At least 8 years of experience as a business development manager, 3 years of which should be at senior management level
• Combination of private/public/non-profit sales experience a plus
• Must demonstrate proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Must have exceptional verbal and written communication skills
• Excellent financial management skills

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WHAT WILL YOU DO?

Claims Administration:

• Acknowledgement of claims upfront, distinguish between minor and serious injuries and products
• Communicate and articulate the claims process and requirements to the claimants and employers, as pre-defined processes
• Refer / channel claims to relevant departments
• Gather information, send follow-ups and reminders on outstanding claims documents
• Prepare, scan, and index internal and external documents i.e. medical reports, invoices, investigation reports, images, received from clients according to company procedures and Service Level Agreement
• Organise scanned documents on the local network
• Identify and edit/correct the legibility of scanned documents
• Analyse documents received to produce the appropriate shades and best resolution in scanned reproductions
• Ensure that there are no duplicate documents uploaded on the system on an ongoing basis
• Assist in checking the eligibility and validity of the Employer
• Perform any other ad hoc duties as assigned
• Provide backup services for team members
• Capture Temporary Total Disablement for payment.

Query resolution:

• Manage and resolve customer enquiries
• Identify and escalate priority issues
• Act as backup for the Contact Centre for email\calls overflow and during system downtime.

Branch / Team Administration:

• Carry out all office planning on a regular basis, as issues arise, or in advance of anticipated needs
• Continuously ensure proper housekeeping, safety and security of the Rand Mutual Properties
• Compiling records of office activities i.e. keep an electronic and manual register of walk in clients
• Order and maintain relevant office supplies
• Arrange team meetings and distribute minutes.

Customer Service:

• Regularly communicate and liaise verbally and in writing with customers/suppliers/visitors/enquirers and relevant staff, and interpret and respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written instructions
• Manage walk-in queries as and when required in line with the RMA Service Catalogue
• Handle customer inquiries both telephonically and by email
• Research required information using available resources
• Provide customers with accurate product and service information in an efficient manner
• Update existing customer personal information
• Deal with all customers in a professional and empathetic manner
• Assist stakeholders with using the correct processes for logging their queries.

Reporting on progress:

• Using appropriate templates and channels to report progress as and when required.

WHAT YOU'LL BRING TO THE TABLE?

• NQF Level 5 Higher Certificates and Advanced National (vocational) Certificate in business administration or commerce
• 2-3 years clerical, scanning and indexing experience required
• Data-entry experience and good typing skills
• Additional insurance related qualifications or training will be advantageous
• Knowledge of administrative and clerical procedures
• Computer literate – Intermediate MS Office Suite
• Knowledge of customer service principles and practice
• Good Administrative skills
• Deadline driven
• Additional insurance related qualifications or training will be advantageous
• Insurance and/or Medical Aid experience
• Knowledge of Claims processing, approval.