Head, Homeowners Comprehensive Claims (HOC) at Standard Bank Group

Job Description

• To provide strategic and operational direction to optimise and manage the end-to-end claims value chain within the Core Operations area.
• Develops the overall strategy for the claims management of the Insurance business.

Qualifications

• Type of Qualification: First Degree
• Field of Study: LLB,Bcom,Risk Management or Post graduate 

Experience Required

• 7-10 years
• Experience with exposure, claims operations, Personal and commercial lines claims.                             
• Compliance and Risk Management and project experience.                                                                           
• Develops strategies that are aimed at delivering a seamless short term claims customer experience, ensuring continuous improvements, with a longer term view.
• Overall responsibility to pro-actively manage risk in the Claims business unit by ensuring control measures are put in place to manage associated risk 
• Overall responsibility to pro-actively manage risk in the Claims business unit by ensuring control measures are put in place to manage associated risk 
• Manage servicing functions and ensure client queries are dealt with timeously and efficiently. 
• Analyse and interpret all management information in the area on an overall level and implement corrective actions to address short-comings and identify and implement improvement opportunities. 
• Review and constantly monitor the work in progress (the number of claims reported as well as claims finalized, administration changes received to changes activated) to predict and implement capacity modelling. 
• Engage with the relevant stakeholders, to define the quality standards in term of claims, servicing and implement best practices. 
• Drive a high-performance culture through clear Performance Development processes and coaching. 
• Identifies and drives opportunities that will have a longer-term impact on the business sustainability., Ensure adoption of technology relevant to the claim’s environment 

Additional Information

Technical Competencies

• Insurance Products and Services
• Insurance Risk Management
• Insurance operations and process
• Underwriting process
• Risk perception and assessment
• Strategic Management
• Performance Analysis
• Strategic Planning
• Process Improvement
• Market Analysis
• Budget Management

Behavioural Competencies

• Examining Information
• Generating Ideas
• Exploring Possibilities
• Developing Strategies
• Establishing Rapport
• Convincing People
• Articulating Information
• Challenging Ideas
• Making Decisions
• Directing People
• Embracing Change
• Meeting Timescales
• Checking Things
• Following Procedure
• Producing Output
• Taking Action