Head: Life Operations (Parktown) at Rand Mutual - RMA

Description
THE JOB AT A GLANCE

• As the Head: Life Operations, you will be responsible for providing strategic and operational oversight of administrative programs and the RML business. You will be responsible for operating business units for purposes of efficiently administering life policies, ensuring that the life function provides and maintains high standards of quality service to clients. You will be required to provide standard warehousing together with value added services, through the adaptation of best practice policies. You will be responsible for ensuring that customers are provided quality timeous needs in line with their requirements and specifications.  Furthermore, you will assist in creating a sustainable company by introducing processes and systems aimed at moving the company to function as one of significance.    

WHAT WILL YOU DO?                                        

Growing a business of significance

• Assist the COO (COID and GO) in creating and building a business of significance by developing and implementing a short-term and long-term vision for the Life function
• Develop, align and implement strategic direction and aligning the Life Operations function to the vision, mission and values of the organisation, in order to achieve sustainable success
• Drive results from both an operational and financial perspective working closely with the COO and other key executive team members
• Identify problems and opportunities and addressing them accordingly
• Provide administrative services to businesses outside of RMA as the organisation grows.

Manage efficiencies

• Create effective measurement tools to gauge the efficiency and effectiveness of internal and external processes
• Must leverage efficiencies and processes already developed in the COID business
• Oversee the organisation’s daily operations and procedures as well as the efficiency of the business
• Ensure that processes are defined and adhered to
• Improve timeline and efficiency of the department
• Ensure the integration of new initiatives into business operations while minimizing the risk of potential negative impact on existing operations by validating adjustments to existing processes, interfaces and exception handling as well as provision of sufficient training
• Introduce processes, procedures and systems to facilitate effective and efficient policy administration
• Issue new directives and changed procedures to ensure operational and process efficiencies and control are maintained according to operational requirements and objectives
• Develop and maintain a reporting and control programme
• Evaluate and monitor the existing projects and processes to optimise company efficiency and reliability
• Ensure efficient reporting management structures are in place
• Electronic Data Management
• Develop an Electronic Document Management and Retention Policy
• Ensure fair and appropriate pricing of life insurance products
• Manage the admin system – liaise with IT to ensure functionality
• Quality assurance and risk management processes.
• Effective leadership of the Life Operations department
• Provide management to staff and leadership to the organisation that aligns with the company’s business plan and overall strategic vision
• Ensure day to day administration and supervision of the department
• Evaluate performance of Managers for compliance with established performance targets
• Motivate and encourage employees at all levels as one of the key leaders in the company
• Promote a spirit of equality and non-discrimination in the management of staff and to ensure that policies are implemented consistently and property
• Create a work environment that is conducive to a harmonious relationship
• Develop and maintain a work environment that recruits, retains and supports quality staff and volunteers
• Maintain a caring, compassionate culture in the workplace. Maintain RMA’s brand as employer of choice and ensure values are sustained and adhered to.
• Cost management
• Prepare and manage Life operations and Administration budget
• Work with other executives on budgeting, forecasting and resource allocation
• Proactively management of potential fraud by use of data and analytics
• Keep and maintain proper accounting records
• Monitor actual performance against budgets, forecasts and projects.
• Regulatory compliance
• Sustain international and/or local best practice in formal areas of business
• Ensure that HR procedures and policies comply with Government legislation and meet local best practice levels
• Manage legislative requirements and compliance
• Ensure proper reporting to relevant entities for purposes of regulatory compliance
• Manage Risk Actions.
• Key stakeholder relationship management
• Forge strategic partnerships and relationships with internal and external clients
• Maintain an efficient branch network structure/Customer Service Centres.

Requirements
WHAT YOU'LL BRING TO THE TABLE?

• NQF Level 8: Relevant commercial post grad qualification
• Master of Business Administration degree (preferred)
• RE5 Qualification (advantageous)
• 10 years Senior management experience: Comprising of 5 years of senior management level operational experience
• Proven track record of being part of a sustainable growing business
• Knowledge of a diverse mix of short-term and long-term insurance acts, products and services
• Knowledge of business policies, processes and procedures, legal compliance