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  • Posted: Oct 25, 2024
    Deadline: Not specified
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    • RMA in a nutshell Identifying a need to help care for miners who were injured while on duty, Rand Mutual (RMA) was founded in 1894 by three mining companies on the Witwatersrand as a non-profit mutual assurance company. Today RMA has grown to offer workmens'​ compensation benefits to the mining, iron, metal, steel and relate...
    Read more about this company

     

    Head: Life Operations (Parktown)

    Description
    THE JOB AT A GLANCE

    • As the Head: Life Operations, you will be responsible for providing strategic and operational oversight of administrative programs and the RML business. You will be responsible for operating business units for purposes of efficiently administering life policies, ensuring that the life function provides and maintains high standards of quality service to clients. You will be required to provide standard warehousing together with value added services, through the adaptation of best practice policies. You will be responsible for ensuring that customers are provided quality timeous needs in line with their requirements and specifications.  Furthermore, you will assist in creating a sustainable company by introducing processes and systems aimed at moving the company to function as one of significance.    

    WHAT WILL YOU DO?                                        

    Growing a business of significance

    • Assist the COO (COID and GO) in creating and building a business of significance by developing and implementing a short-term and long-term vision for the Life function
    • Develop, align and implement strategic direction and aligning the Life Operations function to the vision, mission and values of the organisation, in order to achieve sustainable success
    • Drive results from both an operational and financial perspective working closely with the COO and other key executive team members
    • Identify problems and opportunities and addressing them accordingly
    • Provide administrative services to businesses outside of RMA as the organisation grows.

    Manage efficiencies

    • Create effective measurement tools to gauge the efficiency and effectiveness of internal and external processes
    • Must leverage efficiencies and processes already developed in the COID business
    • Oversee the organisation’s daily operations and procedures as well as the efficiency of the business
    • Ensure that processes are defined and adhered to
    • Improve timeline and efficiency of the department
    • Ensure the integration of new initiatives into business operations while minimizing the risk of potential negative impact on existing operations by validating adjustments to existing processes, interfaces and exception handling as well as provision of sufficient training
    • Introduce processes, procedures and systems to facilitate effective and efficient policy administration
    • Issue new directives and changed procedures to ensure operational and process efficiencies and control are maintained according to operational requirements and objectives
    • Develop and maintain a reporting and control programme
    • Evaluate and monitor the existing projects and processes to optimise company efficiency and reliability
    • Ensure efficient reporting management structures are in place
    • Electronic Data Management
    • Develop an Electronic Document Management and Retention Policy
    • Ensure fair and appropriate pricing of life insurance products
    • Manage the admin system – liaise with IT to ensure functionality
    • Quality assurance and risk management processes.
    • Effective leadership of the Life Operations department
    • Provide management to staff and leadership to the organisation that aligns with the company’s business plan and overall strategic vision
    • Ensure day to day administration and supervision of the department
    • Evaluate performance of Managers for compliance with established performance targets
    • Motivate and encourage employees at all levels as one of the key leaders in the company
    • Promote a spirit of equality and non-discrimination in the management of staff and to ensure that policies are implemented consistently and property
    • Create a work environment that is conducive to a harmonious relationship
    • Develop and maintain a work environment that recruits, retains and supports quality staff and volunteers
    • Maintain a caring, compassionate culture in the workplace. Maintain RMA’s brand as employer of choice and ensure values are sustained and adhered to.
    • Cost management
    • Prepare and manage Life operations and Administration budget
    • Work with other executives on budgeting, forecasting and resource allocation
    • Proactively management of potential fraud by use of data and analytics
    • Keep and maintain proper accounting records
    • Monitor actual performance against budgets, forecasts and projects.
    • Regulatory compliance
    • Sustain international and/or local best practice in formal areas of business
    • Ensure that HR procedures and policies comply with Government legislation and meet local best practice levels
    • Manage legislative requirements and compliance
    • Ensure proper reporting to relevant entities for purposes of regulatory compliance
    • Manage Risk Actions.
    • Key stakeholder relationship management
    • Forge strategic partnerships and relationships with internal and external clients
    • Maintain an efficient branch network structure/Customer Service Centres.

    Requirements
    WHAT YOU'LL BRING TO THE TABLE?

    • NQF Level 8: Relevant commercial post grad qualification
    • Master of Business Administration degree (preferred)
    • RE5 Qualification (advantageous)
    • 10 years Senior management experience: Comprising of 5 years of senior management level operational experience
    • Proven track record of being part of a sustainable growing business
    • Knowledge of a diverse mix of short-term and long-term insurance acts, products and services
    • Knowledge of business policies, processes and procedures, legal compliance

    go to method of application »

    2025 Graduate Programme (Parktown)

    Description

    • Applications for our 2025 Graduate Programme are now open!
    • RMA invites Graduates to apply for our Programme.

    Why join our Graduate Programme

    • As part of being a Significant Social Insurer, RMA has formulated a Young Talent Strategy that is driven by our passion and commitment to promoting socio and economic inclusion especially amongst previously disadvantaged or under-represented groups. From the start, we will partner with you on your integration into the organisation, equip you with hands on exposure to build the experience that will compliment your qualification. Our graduate programme is based on our strategic need for a sustainable talent pipeline and our employee value proposition of Significant Growth. As an RMA Graduate, you will be assigned to a business unit based on your qualifications as well as career aspirations and will be supported with dedicated buddies, mentors, and technical coaches. Through rotational opportunities you will be exposed to worldclass training in order to build your knowledge and skills.  To further position you for success, you will be provided with Just-in-Time feedback regarding your performance in the programme further supporting your learning journey. For holistic learning, as a graduate you will also attend other technical and soft skills training to augment your programme and learning experiences, thus promoting sustainable employability.

    Benefits of joining RMA

    • Fun and vibrant culture that cultivates a sense of belonging and purpose
    • Opportunity to working for one of SA’s Top Employers with 130 years of continued success
    • Flexible working arrangements to support your personal and work-life integration and wellbeing
    • Fully funded programme that promotes a conducive environment for blended learning experiences to take place, #learning in work #learning at work #learning outside work.
    • Are you ready to launch your career with us?
    • If so, please apply for our worldclass graduate programme today.
    • Application Tip: Don’t forget to highlight your achievements, ambitions and what makes you unique.
    • The Closing Date for all applications is 31 October 2024.

    Requirements
    What you need to qualify:

    • NQF 7 qualification, with a strong academic record (Essential)
    • Having a qualification in one of these disciplines is advantageous: Actuarial Science, Industrial Engineering, Quality Assurance, Marketing and Communications, Business Management, Finance, Strategy, Economics, Data Science, Investments, IT, Industrial Psychology, Risk and Compliance, Legal, Clinical Associate, Occupational Therapy and Physiotherapy
    • Be unemployed with less than 2 years working experience
    • Be a South African citizen under the age of 35 years, as this is a Youth development programme
    • Not have participated in a similar programme before
    • Have a strong desire to work in financial services, more specifically in the Insurance Industry
    • Have evidence of extra mural participation and leadership roles
    • Be highly curios and willing to learn.

    Method of Application

    Use the link(s) below to apply on company website.

     

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