Head Municipalities & Amp; Public Entities (Parktown) at Rand Mutual - RMA

THE JOB AT A GLANCE

• The Head will be responsible for the growth strategy and plan for the Municipalities & Public Entities Business sales.  This includes Growth of Municipalities & Public Entities business through inorganic growth; sustainable premium growth such as campaigns, diversification, retention, upselling and tender strategies.
• They will develop and execute go to market strategies per product line, including establishing new commercial relationships and pipeline for reach and creating long term value.

WHAT YOU WILL DO

Segment Strategy Development

• Develop a robust strategy that drives operational efficiency, standardized service and high customer satisfaction
• Build initiatives that support retention and compliance across a high‑volume portfolio

Portfolio Management

• Manage performance metrics including servicing SLAs, claims turnaround, onboarding efficiency and contribution compliance
• Segment and prioritize Essential clients for appropriate interventions using data insights

Relationship Building

• Implement structured communication models for Essential clients (campaigns, education, digital touchpoints)
• Escalate complex queries and provide leadership oversight

Team Leadership

• Lead the Essential segment team, ensuring consistent performance and adherence to standards.

Requirements

WHAT YOU'LL BRING TO THE TABLE

• Bachelor’s degree (NQF 7) in Business/Commerce/Insurance or related field
• 8+ years experience in Relationship Management, Key Account Management or Corporate Segmentation—3 years at senior level
• Proven experience managing high-value, complex portfolios
• Excellent commercial, negotiation, and stakeholder engagement skills
• Deep understanding of insurance claims behaviour and corporate client environments.

Leadership & Strategy

• Strategic visioning and execution
• People leadership and team development
• Innovation and change leadership.

Sales & Growth

• Sales planning and forecasting
• Market development and sector strategy
• Partner and channel management.

Customer-Centric Execution

• Deep understanding of customer journeys
• Ability to implement tiered service models
• Data-driven customer engagement and VOC (Voice of Customer) insight integration.

Technical Skills

• Proficiency in CRM, sales analytics tools, and digital platforms
• Financial acumen with experience in revenue generation and budget management
• Strong report writing, presentation, and communication skills