Vacant Positions at Rand Mutual - RMA

THE JOB AT A GLANCE

• The Head: Alternative Distribution (Channel Development) will be responsible for developing, managing and growing non-traditional distribution channels for the company’s life insurance products.
• The role will focus on identifying new distribution opportunities, forging partnerships and leveraging innovative technologies to increase market penetration and enhance customer acquisition.

WHAT YOU WILL DO

Strategy Development

• Lead the creation and execution of a comprehensive strategy for alternative distribution channels (e.g., digital, telecommunication partners, bancassurance, affinity groups, e-commerce platforms, etc.)
• Analyze market trends and customer behaviors to identify innovative distribution opportunities outside traditional channels
• Ensure the alignment of distribution strategies with overall business goals and growth objectives.

Partnership Management

• Identify and establish partnerships with third-party organizations such as financial institutions, fintech companies, telecom operators, and retail platforms
• Manage ongoing relationships with partners, ensuring mutual benefits and growth
• Negotiate contracts, terms, and revenue-sharing agreements with distribution partners.

Channel Development & Expansion

• Develop and implement sales models for alternative channels, including digital platforms and emerging technologies (AI, mobile apps, etc.)
• Lead the design and development of new product offerings tailored to the needs of specific channels and customer segments
• Optimize the customer journey and experience across all alternative channels.

Cross-functional Collaboration

• Work closely with marketing, product, and IT teams to ensure alignment in product development, marketing campaigns, and technological requirements for new channels.
• Collaborate with data analytics teams to continuously monitor channel performance and identify areas for improvement.

Performance Monitoring & Reporting

• Set and monitor KPIs for alternative distribution channels, including sales growth, customer acquisition, retention, and profitability
• Report regularly to senior management on the performance of each channel and recommend adjustments based on data-driven insights.

Team Leadership

• Build and manage a team focused on channel development, ensuring alignment with company values and strategic objectives
• Provide coaching and development opportunities for team members to enhance their skills and capabilities.

Requirement

WHAT WIL YOU BRING TO THE TABLE

• Bachelor’s degree in Business, Marketing, or a related field; MBA or other advanced degree preferred
• 8+ years of experience in sales, marketing, or business development, preferably within the life insurance or financial services industry
• Proven experience in developing and managing alternative distribution channels
• Demonstrated success in building strategic partnerships.

Skills

• Strong analytical and problem-solving skills.
• Excellent leadership and team management abilities.
• Ability to negotiate and manage partnerships effectively.
• In-depth understanding of digital distribution strategies and emerging technologies.
• Strong communication and presentation skills.

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THE JOB AT A GLANCE

• The Head will be responsible for the growth strategy and plan for the Municipalities & Public Entities Business sales.  This includes Growth of Municipalities & Public Entities business through inorganic growth; sustainable premium growth such as campaigns, diversification, retention, upselling and tender strategies.
• They will develop and execute go to market strategies per product line, including establishing new commercial relationships and pipeline for reach and creating long term value.

WHAT YOU WILL DO

Segment Strategy Development

• Develop a robust strategy that drives operational efficiency, standardized service and high customer satisfaction
• Build initiatives that support retention and compliance across a high‑volume portfolio

Portfolio Management

• Manage performance metrics including servicing SLAs, claims turnaround, onboarding efficiency and contribution compliance
• Segment and prioritize Essential clients for appropriate interventions using data insights

Relationship Building

• Implement structured communication models for Essential clients (campaigns, education, digital touchpoints)
• Escalate complex queries and provide leadership oversight

Team Leadership

• Lead the Essential segment team, ensuring consistent performance and adherence to standards.

Requirements

WHAT YOU'LL BRING TO THE TABLE

• Bachelor’s degree (NQF 7) in Business/Commerce/Insurance or related field
• 8+ years experience in Relationship Management, Key Account Management or Corporate Segmentation—3 years at senior level
• Proven experience managing high-value, complex portfolios
• Excellent commercial, negotiation, and stakeholder engagement skills
• Deep understanding of insurance claims behaviour and corporate client environments.

Leadership & Strategy

• Strategic visioning and execution
• People leadership and team development
• Innovation and change leadership.

Sales & Growth

• Sales planning and forecasting
• Market development and sector strategy
• Partner and channel management.

Customer-Centric Execution

• Deep understanding of customer journeys
• Ability to implement tiered service models
• Data-driven customer engagement and VOC (Voice of Customer) insight integration.

Technical Skills

• Proficiency in CRM, sales analytics tools, and digital platforms
• Financial acumen with experience in revenue generation and budget management
• Strong report writing, presentation, and communication skills

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THE JOB AT A GLANCE

• The purpose of the Head: Concierge & COID Assist is to lead and manage the Concierge segment (Top 1 000 employers) and the COID Assist service capability. This role ensures the delivery of high-quality, responsive, and standardized concierge‑style service, supported by efficient case management, accurate claims navigation and streamlined operational processes.
• The role focuses on improving service experience, reducing bottlenecks, assisting employers and employees through the COID journey, and ensuring compliance with statutory requirements. It acts as the operational leader for medium-complexity portfolios and escalated COID support across the organisation.

WHAT YOU WILL DO

Segment Strategy & Business Planning

• Develop and implement the Concierge & COID Assist Strategy aligned to the Commercial & Partnerships model
• Identify service improvement opportunities to optimise customer experience, reduce pain points, and improve turnaround times
• Leverage insights and analytics from Strategy & Data teams to optimise portfolio management and service outcomes
• Ensure alignment with the organisation’s Partnership Framework and governance expectations.

Portfolio Management 

• Oversee the Concierge (Top 1 000) segment service performance, focusing on efficiency, responsiveness and SLA adherence
• Ensure standardised but personalised service models are consistently applied across the Concierge portfolio — as aligned to the segmentation framework
• Manage performance across onboarding, membership, policy administration, debtors, claims navigation and query resolution related to COID Assist
• Monitor, analyse and interpret service and claims trends to guide interventions and client engagement strategies.

COID Assist Oversight

• Oversee a dedicated support function assisting employers and employees with COID processes, documentation, case follow-ups and claims resolution
• Collaborate with COID, Legal Ops and Disability Management teams to ensure accurate case handling and escalations
• Ensure COID Assist maintains full compliance with statutory requirements and internal governance.

Client & Stakeholder Engagement

• Build trust-based relationships with employer representatives, key HR stakeholders, unions and internal business leaders
• Lead structured engagement forums — including service reviews, trend feedback sessions and process optimisation workshops
• Escalate high‑impact client issues and provide resolution leadership.

Operational Leadership

• Manage day-to-day operations to ensure seamless service delivery for Concierge and COID Assist clients
• Strengthen handovers between frontline, claims, onboarding, and technical teams
• Drive digital adoption and customer self-service for high-volume queries.

People Leadership

• Lead and develop a team of Concierge Relationship Officers, COID Assist specialists, and support staff
• Promote a culture of accountability, empathy, operational discipline and continuous improvement
• Build capability within the team through coaching, performance management and training.

Governance, Compliance & Reporting

• Ensure adherence to SLA, compliance, audit and regulatory requirements
• Collaborate with Legal, Risk & Compliance, Actuarial and Finance as needed
• Produce monthly reporting on portfolio performance, customer issues, segment KPIs and claims trends

Requirements

WHAT YOU'LL BRING TO THE TABLE

• Bachelor’s degree (NQF 7) in Business/Commerce/Insurance or related field
• 8+ years’ experience in Relationship Management, Key Account Management or Corporate Segmentation—3 years at senior level
• Proven experience managing high-value, complex portfolios
• Excellent commercial, negotiation, and stakeholder engagement skills
• Deep understanding of insurance, claims behaviour and corporate client environments.

Skills & Competencies:

Leadership & Strategy

• Strategic visioning and execution
• People leadership and team development
• Innovation and change leadership.

Sales & Growth

• Sales planning and forecasting
• Market development and sector strategy
• Partner and channel management.

Customer-Centric Execution

• Deep understanding of customer journeys
• Ability to implement tiered service models
• Data-driven customer engagement and VOC (Voice of Customer) insight integration.

Technical Skills

• Proficiency in CRM, sales analytics tools, and digital platforms
• Financial acumen with experience in revenue generation and budget management
• Strong report writing, presentation, and communication skills