Head of CSC & CMO, South & Southern Africa at GlaxoSmithKline (GSK)

The Head of CSC & CMO is directly responsible/accountable for the “customer interfacing” Supply Chain functions, i.e. Demand Forecasting, Customer Services and Warehouse & Distribution incl. NPI, In Market Supply and Repacking. The Area CSC lead is the first point of contact for Market GMs.

Major Accountabilities
Strategic leadership

• Provide Supply Chain functional input into the Commercial area Strategy and Commercial input into the Supply Chain Strategy
• Contribute through local cross-functional collaboration to setting the budget and track accordingly
• Translate Regional/Area Supply Chain strategy into local implementation plan
• Organisational leadership
• Deliver CH objectives, supporting the commercial business in growth, margin increase and end to end working capital reduction
• Single point of accountability for end-to-end Supply Chain Quality, Service and Cost and contribute to flawless collaboration across Quality, Regulatory, QA and Supply Chain
• Champion the customer throughout the E2E supply chain through outside in thinking.

Operational performance
Accountable for the Supply Chain management team, financials, KPIs and customers for the end to end supply chain

• Team
• Recruit, build, lead and develop talented team
• CMO
• Manage the CMO network of the SA area in collaboration with the MEA regional CMO organization
• Customer
• Understand the needs and expectations of our customers to improve the way we manage every aspect of our supply chain, with an aim to improve customer relationships and customer satisfaction
• Best in class order to invoice processes and enhanced customer service.
• W&D
• Continuously improved efficiency and operations of warehouse, distribution, repacking, call centers
• Drive down combined primary and secondary distribution as well as warehousing costs within respective commercial area.
• Demand Forecasting
• Own and drive CCC/IBP S&OP process
• Challenge Commercial’s plan to ensure realistic and in line with statistical forecasting.
• Financials
• Own SC line in Area P&L.
• Set performance metrics objectives and drive rigorous Performance Management to improve performance in line with business expectation in alignment with area/regional objectives
• Deliver continuous improvement to increase productivity within the Supply Chain from Demand Forecasting to deliver to Customers, achieving tangible results in inventory reduction, forecast accuracy, customer service, lead-time reduction, cost reduction.

Key Responsibilities

• Accountable for Area Supply Chain management team, financials, KPIs (OTIF, FA, SFA, Inventory) and customers for the end to end supply chain
• Part of the Area Leadership Team and single point of contact/escalation for Area GM (VP) and Market GMs on end-to-end Supply Chain Performance
• Lead the Area Supply team covering Demand Forecasting, Customer Service and Warehouse & Distribution.
• Optimise area SC P&L
• Focus the end-to-end supply chain on aligning to deliver against customer needs / demand at the area & market level