Head of Customer Insights at Pepkor Speciality

• At Pepkor Speciality, we aren’t just looking for a data expert; we’re looking for a high-impact Head of Customer Insights to engineer a unified, data-led future, related to our customer data.  We are seeking a strategic and commercially driven Head of Customer Insights to lead the development and execution of a unified, data-led customer strategy across all Pepkor Speciality brands, in collaboration with business partners. 
• This is an exciting opportunity for an experienced insights leader to shape how we understand, engage, and grow our customer base - turning data into meaningful, actionable intelligence that drives customer value, retention, and profitability across the business.

Qualifications    

• A degree in Business Management, Data Analytics, Marketing, Economics, or a related field is essential

Knowledge, Skills and Experience    

• 8–10 years’ experience in customer analytics, CRM, or insights roles, with at least 5 years in leadership.
• Proven experience within a retail or multi-brand environment, with exposure to complex customer data ecosystems.
• In-depth strategic and operational expertise in Customer Insights and Customer Data Management.
• Demonstrated track record of developing and executing a Customer Insights strategy that delivered measurable commercial impact (e.g., revenue growth, improved retention, increased customer lifetime value). 
• Experience building and managing customer segmentation models, measurement frameworks, and advanced analytics initiatives.
• Strong exposure to data governance, CRM/CDP environments, and customer data integration across multiple platforms.
• Experience partnering with Marketing, Digital, Finance, and Commercial teams to enable data-led decision-making at executive level.
• Proven ability to influence senior stakeholders and translate complex data into clear, actionable business insights.
• Strong aptitude for stakeholder influence and effective cross-functional collaboration.
• Experience in leading, mentoring, and managing a team.

Key Responsibilities    

• Development and Execution of Customer Data and Segmentation Strategy
• Oversight of Customer Insights and Market Research Activities
• Management of Data Governance and Quality Standards
• Establishment and Monitoring of Reporting and Performance Metrics
• Responsibility for Financial Planning and Budget Management includes managing budgets and controlling operational expenditure (OPEX).
• Cultivation of Stakeholder Relationships and Cross-Functional Collaboration
• Leadership and Development of Team Members

Deadline:9th March,2026