Head of Debtors(FN 60) at Werkie

Key Responsibilities:

• Oversee and manage the full accounts receivable function, including billing, collections, and reconciliation of patient and medical aid accounts.
• Ensure accurate and timely submission of claims to medical aid schemes, insurers, and patients.
• Ensure all billing complies with ICD-10 coding standards and PMB/PMG regulations to support correct claim processing.
• Monitor outstanding accounts and implement effective debt collection strategies to reduce debtor days and improve cash flow.
• Manage and support the debtors team, ensuring performance targets, accuracy, and service standards are met.
• Investigate and resolve billing discrepancies, rejected medical aid claims, and patient queries, including issues related to coding and PMG requirements.
• Prepare and present debtors reports, aging analysis, and collection forecasts to management.
• Work closely with reception, billing administrators, and practice management to ensure accurate patient information and billing processes.
• Implement and improve revenue cycle management processes, systems, and controls to enhance efficiency and reduce claim rejections.
• Oversee and supervise Debtors Clerks and their responsibilities on allocated accounts.
• Identify areas for improvement and implement processes to ensure efficient debt collection.
• Prepare and compile data reports for senior management.
• Receive, handle, assist, and delegate patient and customer queries and complaints.
• Maintain strong relationships with medical aids and hospitals while resolving payment or fee queries.
• Provide support and assistance to the Financial Manager.
• Ensure deadlines are met and cash receipt budgets are achieved monthly.
• Implement and supervise training programmes within the debtors department.
• Oversee the daily and monthly activities of the debtors team.
• Collaborate with internal stakeholders to resolve customer-related queries regarding non-payment.

Job Requirements:

• National Senior Certificate.
• Tertiary qualifications will be advantageous.
• Minimum of 5+ years relevant work experience.
• Knowledge of MS Office.
• Experience in the medical field.
• Solid understanding of bookkeeping and accounts receivable principles.
• Strong leadership and supervisory skills.
• Strong interpersonal, communication, and listening skills.
• Experience with HIMS software will be advantageous.

Key Characteristics:

• Strong leadership and team supervision abilities.
• Excellent attention to detail and accuracy.
• Strong analytical and problem-solving skills.
• Ability to manage deadlines and work effectively under pressure.
• Strong interpersonal and communication skills.
• High level of professionalism and accountability.