Postbank is a bank by South Africans for South Africans and like all the other renowned commercial banks in the South African market, Postbank is all about serving the South African citizens and creating lasting value. The Bank’s core function is to provide cost-effective financial services to South Africans. It views itself as a banking and financial ser...
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Develop and execute Postbank's overall channel design strategy, aligning it with Postbank's business and brand goals.
Work closely with senior leadership and cross-functional leads to shape channel vision and customer experience strategy, ensuring regulatory compliance and strategic alignment.
Advocate for the role of design in digital transformation initiatives, improving customer journeys across all banking services, including mobile, web, and in-branch experiences.
Define and communicate the Postbank human-centred design principles and vision to relevant Postbank stakeholders and staff.
Establish and maintain best-in-class design standards and practices, including user research, prototyping, usability testing and agile development processes.
Use design thinking methodologies to solve customer and operational challenges and enhance overall product value by integrating business goals and customer needs.
Oversee design processes and activities from concept to completion, including user research, prototyping, usability testing, and Postbank stakeholder acceptance.
Drive design operations, ensuring scalability and consistency in design delivery, design systems, and standards across the Postbank.
Lead, coach, mentor, and provide subject matter guidance and creative direction to the design team to ensure alignment with Postbank brand and business goals.
Foster a culture of innovation within the design team, promoting creativity, collaboration and high standards across Postbank products and services.
Collaborate with external vendors and cross-functional teams within Postbank, including marketing and product, to integrate design into the product development lifecycle.
Effectively manage design resourcing, ensuring design projects are delivered on time within budget with the required quality.
Leverage technology, emerging trends (e.g. AI) and best practices advocating for adoption within Postbank to realise future-ready solutions.
Champion and lead efforts to create products and services that democratise financial services, build trust and enhance the experience of all segments of society.
Qualifications and Experience
Bachelor’s degree in business, IT, Marketing, or a related field.
Postgraduate qualifications (e.g. d.MBA, MBA, MSC) are advantageous.
Additional certifications in Design Thinking, UX, and Product Design are advantageous
10+ years of design experience, especially in banking/financial services, with at least 5+ years in a leadership role
Proven track record in leading design teams, shaping design strategies, and delivering customer-centric digital products (apps, websites, banking platforms)
Strong expertise in design thinking, user-centred design, UX/UI, service design, design systems and business design with experience working in Agile/Scrum environments.
Demonstrated experience leading large design teams in a fast-paced, technology-driven environment
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