- Value Added Services (VAS) is a rapidly growing division within the Pick n Pay Group, operating across PnP Supermarkets, PnP Hypermarkets, PnP Clothing, PnP Franchise, PnP Africa, and all Omni-Channel touchpoints.
- The division consists of 5 strategic units: Financial Services, Value Added Services, Mobile, VAS Marketing and VAS Trade & Operations.
- The Financial Services portfolio sits at the heart of PnP’s aspiration to build a modern retail ecosystem, offering customers accessible, low-cost and innovative financial products across payments, money movement, insurance, lending and cross-border remittances.
- Joining the VAS team provides the unique opportunity to work in an entrepreneurial, fast-paced environment while benefiting from the support, infrastructure and cross-functional integration of a major South African retailer.
- The Head of Financial Services is accountable for designing, scaling and commercialising PnP’s Financial Services ecosystem.
This leader oversees key strategic partnerships and owns the full end-to-end product portfolio, including:
- Cash withdrawals and deposits
- Domestic & cross-border money transfers
- Payments & acceptance innovation
- Insurance (funeral, life, pet, device, etc.)
- Lending and credit-enablement solutions
The role carries full P&L ownership, responsible for revenue growth, profitability, operational excellence, customer value creation, and regulatory compliance while orchestrating collaboration across multiple industries (banks, fintechs, insurers, MNOs, regulators, and technology partners).
- Bachelor’s degree in Business, Finance, Commerce, or related field (MBA preferred) and or, proven experience in Financial Services strategy, product development, and ecosystem management (preferably in retail, fintech, or banking environments).
- Demonstrated success in managing strategic partnerships across financial institutions, fintechs, or insurers.
- Strong track record of owning revenue and profitability targets with meaningful PnL responsibility.
- Exceptional leadership, coaching, and people development skills.
- Strong commercial acumen, negotiation capability, and data-driven decision-making.
- Excellent communication and influencing skills, including experience presenting to senior executives and external partners.
- Working knowledge of regulatory frameworks, compliance requirements, and emerging industry trends in payments, money movement, insurance and lending.
Financial Services Strategy & Growth
- Develop and execute the Financial Services strategy that aligns with PnP’s customer, commercial and digital transformation priorities.
- Identify and incubate new revenue streams, customer value propositions, and innovative financial products.
- Drive a retail-led financial inclusion agenda that strengthens PnP’s positioning in the market.
Product Ownership & Execution
- Lead the full lifecycle management of FS products: design, pricing, business case development, operational readiness, go-to-market, and continuous optimisation.
- Ensure smooth integration between product, store operations, IT, risk, finance, and marketing teams.
- Leverage data insights to shape product decisions and customer segmentation strategies.
Partnerships & Ecosystem Management
- Build and deepen partnerships with banks, fintechs, insurers, payment service providers, and regulatory and industry bodies.
- Negotiate commercial agreements, service levels, joint business plans, and shared innovation pipelines.
- Ensure partners deliver consistently against performance, compliance, and customer experience expectations.
Revenue & PnL Management
- Own the Financial Services PnL, including revenue, gross profit, opex allocations, targets and forecasting.
- Drive performance management rhythms including weekly trading, monthly business reviews, and quarterly strategy check-ins.
- Continuously identify margin opportunities, cost efficiencies, risk mitigations, and operational improvements.
Cross-Functional Leadership & Stakeholder Influence
- Collaborate with internal teams (Commercial, Omni-Channel, IS&T, Marketing, Finance, Risk, Operations) to deliver seamless execution.
- Represent Financial Services in senior forums, steering committees, and strategic decision-making sessions.
- Advocate for a customer-first mindset across all FS initiatives.
Reporting, Insights & Governance
- Produce clear, data-driven performance reports, dashboards, and board-level presentations.
- Ensure compliance with financial regulations, internal controls, data privacy standards, and risk requirements.
- Monitor industry trends to inform future investment and innovation decisions.
Leadership & Talent Development
- Lead and mentor a team of Product Managers, fostering a culture of innovation, accountability, and performance.
- Build a robust succession pipeline by developing future leaders and attracting high-calibre talent.
- Promote a collaborative and entrepreneurial culture within the VAS division.
Competencies:
Strategic Agility:
- Anticipates market shifts and adapts strategies to maintain a competitive edge.
Change Leadership:
- Drives transformation and fosters a culture of innovation and continuous improvement.
Stakeholder Engagement:
- Builds trust and rapport with diverse internal and external stakeholders, including regulators, partners, and executive leadership.
Commercial Foresight:
- Identifies emerging opportunities and risks, translating insights into actionable business initiatives.
Digital Fluency:
- Leverages digital tools and analytics to inform decision-making and enhance customer experience.
Resilience & Adaptability:
- Thrives in high-pressure, fast-paced environments, navigating ambiguity with confidence.
Ethical Judgment:
- Upholds the highest standards of integrity, compliance, and ethical conduct.
Talent Magnetism:
- Attracts, inspires, and retains top talent, cultivating a high-performance team culture.
Closing date: 23 December 2025
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