Head of Lending at Old Mutual

Job Description

• The Head of Lending will be responsible for overseeing the Bank’s credit products, including personal loans, credit cards, and other lending services. You will lead the strategic vision and execution for the Bank's credit portfolio, ensuring sustainable growth, compliance with regulatory standards, and delivery of innovative credit solutions to meet customer needs.
• As the leader of the lending division, you will play a pivotal role in driving profitability, risk management, and product development in the credit space.  
• The Head of Lending will work closely with the Head of Transactional Product and Savings to ensure a consistent delivery of credit related standards as new products may bring multiple customers’ needs together in a single product solution.
• Furthermore, you will collaborate closely with cross-functional teams, specifically with Credit and Hardships (collections) to ensure the seamless delivery of credit products and services.

KEY RESULT AREAS

• Develop and execute a comprehensive strategy for the credit portfolio, including personal loans, credit cards, and other credit products.
• Align lending strategies with the Bank’s broader business goals and customer growth targets.
• Design, enhance, and manage lending products across various channels, focusing on personal loans, credit cards, and other credit products.
• Identify opportunities for product innovation, enhancing the customer experience and driving competitive advantage.
• Oversee credit risk management, ensuring that lending products meet regulatory and internal risk standards.
• Set and monitor key performance indicators (KPIs) related to the lending portfolio, focusing on profitability, market penetration, and customer satisfaction.
• Use data-driven insights to optimize credit products, pricing strategies, and customer engagement.
• Ensure all lending products and services comply with industry regulations and internal policies.
• Collaborate with cross-functional teams (e.g., Risk, Finance, Operations, Marketing) to ensure alignment on product delivery, risk management, and customer experience.
• Engage with external stakeholders, including regulators, credit bureaus, and industry bodies, to stay ahead of market trends and regulatory requirements.

ROLE REQUIREMENTS

• Bachelor’s degree in Business, Finance, or related field.
• Master’s degree (MBA or equivalent) preferred.
• Minimum of 10 years of experience in the lending or credit sector, with exposure to personal loans, credit cards, and other credit products.
• At least 5 years of experience in a senior leadership role within financial services.
• Proven track record in managing credit products from development to market execution.
• Strong understanding of credit risk management, financial analysis, and lending processes.
• Proficiency in credit product life cycle management and regulatory compliance.
• Strong strategic thinking and decision-making capabilities.
• Excellent leadership, communication, and interpersonal skills.
• Ability to influence and collaborate effectively across all levels of the organization.
• Data-driven mindset with the ability to leverage analytics for decision-making.