Head of Operations and Impact Mr Price Group at Mr Price Group

Job Description

• The Head of Operations and Impact at Mr Price Foundation is a key leadership role responsible for driving operational excellence and maximising the social impact of the Foundation's programs. This position requires a high-performance driven professional with a strong background in operations management and a deep understanding of impact measurement in the social sector.

Responsibilities

Operational Leadership

• Oversee and optimise the operationalisation of the Mr Price Foundation strategy
• Develop and implement operational strategies aligned with the Foundation's strategy and goals
• Ensure efficient resource allocation and utilisation across all programs
• Implement and maintain robust operational systems and processes (standard procedures)
• Create and maintain operational policies and procedures that promote organisational effectiveness
• Establish and monitor key performance indicators (KPIs) for all Foundation programs

Governance and Reporting

• Prepare comprehensive quarterly and annual board reports
• Coordinate and oversee board meeting preparation and documentation
• Ensure timely submission of all statutory reports and regulatory filings
• Maintain proper documentation of board decisions and follow-up actions
• Support the development of board governance frameworks and policies

Impact Measurement and Evaluation

• Design and implement a comprehensive impact measurement framework for all Foundation programs
• Lead the collection, analysis, and interpretation of program data
• Develop key performance indicators (KPIs) to track progress and inform decision-making
• Prepare and present accurate impact reports to the Board, donors, and other stakeholders
• Collaborate with the Communications department to produce the Foundation's annual report
• Generate insights and recommendations based on impact assessment and research findings
• Develop impact reports for various stakeholders including donors and partners
• Contribute to the integration of learning outcomes into program design and execution

Program Support and Enhancement

• Work closely with program teams to ensure operational efficiency and effectiveness
• Identify opportunities for program improvement based on impact data and operational insights
• Support the development and scaling of high-impact programs

Facilities Management

• Oversee the management and maintenance of the Foundation's physical facilities
• Ensure a safe and productive work environment for all associates
• Manage relationships with Mr Price Group Real Estate team and/or landlords

Risk Management

• Develop and implement a comprehensive risk management strategy
• Identify, assess, and mitigate operational and programmatic risks
• Ensure business continuity planning and crisis management protocols are in place

Legal and Compliance

• Manage all legal aspects of the Foundation's operations
• Ensure compliance with relevant laws, regulations, and Foundation policies
• Oversee contract management and intellectual property matters
• Implement and maintain appropriate governance structures
• Engage and collaborate with Mr Price Groups legal and company secretary offices

Technology Management

• Lead the foundation's technology strategy and digital transformation initiatives
• Collaborate with Mr Price Group IP to ensure the Foundation has secure and efficient IT solutions
• Oversee data management and digital security protocols
• Oversee the implementation of operational systems and technologies
• Ensure data management and reporting systems are effective
• Drive digital transformation initiatives where applicable
• Maintain information security and data protection measures
• Optimize operational processes through technology adoption

Human Resources Management

• Oversee all HR functions including recruitment, onboarding, performance management, and employee development
• Collaborate with Mr Price Group People’s team to ensure compliance with labour laws and regulations
• Foster a positive organisational culture aligned with the Foundation's values

Team Leadership

• Lead, mentor, and develop the operations and impact measurement team
• Foster a culture of continuous improvement, innovation, and learning
• Manage team performance and professional development

Qualifications

• Post Graduate qualification in Business Administration, Operations Management, Development Studies, Social Impact, Monitoring & Evaluation or related field (MBA/MBL preferred)
• Minimum of 10 - 15 years of experience in operations management and impact measurement, with at least 2 years in a leadership role
• Proven track record in implementing successful operational strategies in the non-profit or social impact sector
• Strong understanding of the South African development landscape and CSI best practices
• Understanding of South African NPO legislation and regulations, familiarity with B-BBEE codes and reporting and sustainable development goals (SDGs).
• Experience with data analysis, monitoring and evaluation methodologies
• Knowledge of program design methodologies, impact metric measurement, HR