Head of Product | Crypto School at Crypto Banter

The Role:

• We're seeking a Head of Product with a unique blend of talents in product development, customer success, growth and conversion optimization. Your goal will be to lead our product development & optimize conversion rates through data-driven growth strategies, while helping to reduce the customer contact ratio.

Your Mission:

• Spearhead the development of new features and gamification strategies to boost user retention and conversion.
• Design and implement a wide array of A/B tests to boost conversion rates.
• Conduct data analysis to inform product decisions and A/B testing for continuous improvement.
• Collaborate with cross-functional teams to integrate growth strategies into our product.
• Work with the customer support team to integrate customer feedback into product enhancements & reduce the customer contact ratio.

Responsibilities:

• Lead the product team & vision.
• Drive the implementation of A/B testing to optimize key metrics.
• Work closely with the data team to implement accurate & reliable data dashboards
• Analyze data, interpret test results and implement data-driven decisions.
• Analyze customer support trends to develop preemptive solutions for common issues.
• Collaborate with technical teams to integrate growth strategies and user feedback into the product.
• Manage resources effectively, balancing multiple projects to achieve targeted outcomes.
• Drive gamification strategies to enhance user engagement and learning experience.
• User interviews & user surveys

Requirements:

• 3+ years in Product Management
• Proven track record in executing successful A/B testing strategies.
• Strong analytical skills with proficiency in data analysis tools and methodologies.
• Excellent project management and organizational abilities.
• Demonstrated ability in leading product development and customer success strategies.
• Strong proficiency in customer success methodologies, product management principles, and A/B testing for optimizing key metrics.
• Familiarity with Agile, Scrum, and remote team management.

Skills:

• 3+ years experience in SaaS product management and customer success roles.
• Expertise in A/B testing, data analysis, and customer support methodologies.
• Leadership skills with the ability to manage cross-functional teams.
• Technical proficiency, particularly in product user experience and functionality.
• Proficient in data analysis tools like Google Analytics/Mixpanel/Amplitude/Looker & excel.

Strongly Preferred:

• Experience in crypto & trading.
• Experience in EduTech.