Head of Sales and Operations (KZN) at Robert Walters

• Our client is seeking a Head of Sales, Marketing and Operations who not only excels at driving results but thrives on building high-trust environments that empower others. This is a leadership position that goes beyond revenue generation. You'll help define and deliver on the company's experience — ensuring that every touchpoint, from first enquiry to handover (and beyond), reflects their brand values and commitment to excellence. * Lead sales, rentals, hospitality, and operational teams * Cultivate meaningful relationships with clients, partners, and internal stakeholders * Autonomy to make decisions and responsibility to help your teams flourish

What you'll do:

• As the Head of Sales and Operations, you will be instrumental in shaping the future of this leading residential developer. Your role will extend beyond revenue generation; you will be responsible for defining the company's experience at every touchpoint. You will lead a multi-disciplinary team across sales, operations, and rentals while fostering meaningful relationships with clients, partners, and internal stakeholders. Your strategic leadership will drive growth opportunities across various revenue streams. As a brand ambassador, you will embody the company's values while ensuring a seamless customer journey.
• Lead and execute the sales and operational strategy to support the company's purpose-driven vision.
• Inspire and manage a multi-disciplinary team across sales, operations, and rentals.
• Identify and unlock growth opportunities across revenue streams.
• Act as a brand ambassador who embodies the company's values.
• Ensure a seamless, warm, and transparent customer journey.
• Maintain strong relationships with key stakeholders.
• Own the performance of the sales, rentals, and hospitality divisions.
• Monitor CRM systems, lead conversion data, and commission structures.
• Analyse market trends and performance data to inform pricing and sales strategies.
• Oversee day-to-day operations with an eye for systems improvement.

What you bring:

• As the ideal candidate for the Head of Sales and Operations role, you bring a wealth of experience in leadership roles within property, banking or corporate sales.
• You have managed client-facing teams for over 4 years with proven results.
• Your strong knowledge of the full property sales and operations lifecycle sets you apart from others. You possess high emotional intelligence with a people-first approach to leadership. Your passion for delivering exceptional service is evident in your work ethic.
• A degree in Property, Business, Finance or Law (Postgraduate studies an advantage).
• 8–10 years in leadership roles, ideally in property, banking, or corporate sales.
• 4+ years managing client-facing teams with demonstrable results.
• Strong knowledge of the full property sales and operations lifecycle.
• High emotional intelligence with a people-first approach to leadership.
• A passion for delivering exceptional service.