Jobs at Robert Walters

• Our client is seeking a Head of Sales, Marketing and Operations who not only excels at driving results but thrives on building high-trust environments that empower others. This is a leadership position that goes beyond revenue generation. You'll help define and deliver on the company's experience — ensuring that every touchpoint, from first enquiry to handover (and beyond), reflects their brand values and commitment to excellence. * Lead sales, rentals, hospitality, and operational teams * Cultivate meaningful relationships with clients, partners, and internal stakeholders * Autonomy to make decisions and responsibility to help your teams flourish

What you'll do:

• As the Head of Sales and Operations, you will be instrumental in shaping the future of this leading residential developer. Your role will extend beyond revenue generation; you will be responsible for defining the company's experience at every touchpoint. You will lead a multi-disciplinary team across sales, operations, and rentals while fostering meaningful relationships with clients, partners, and internal stakeholders. Your strategic leadership will drive growth opportunities across various revenue streams. As a brand ambassador, you will embody the company's values while ensuring a seamless customer journey.
• Lead and execute the sales and operational strategy to support the company's purpose-driven vision.
• Inspire and manage a multi-disciplinary team across sales, operations, and rentals.
• Identify and unlock growth opportunities across revenue streams.
• Act as a brand ambassador who embodies the company's values.
• Ensure a seamless, warm, and transparent customer journey.
• Maintain strong relationships with key stakeholders.
• Own the performance of the sales, rentals, and hospitality divisions.
• Monitor CRM systems, lead conversion data, and commission structures.
• Analyse market trends and performance data to inform pricing and sales strategies.
• Oversee day-to-day operations with an eye for systems improvement.

What you bring:

• As the ideal candidate for the Head of Sales and Operations role, you bring a wealth of experience in leadership roles within property, banking or corporate sales.
• You have managed client-facing teams for over 4 years with proven results.
• Your strong knowledge of the full property sales and operations lifecycle sets you apart from others. You possess high emotional intelligence with a people-first approach to leadership. Your passion for delivering exceptional service is evident in your work ethic.
• A degree in Property, Business, Finance or Law (Postgraduate studies an advantage).
• 8–10 years in leadership roles, ideally in property, banking, or corporate sales.
• 4+ years managing client-facing teams with demonstrable results.
• Strong knowledge of the full property sales and operations lifecycle.
• High emotional intelligence with a people-first approach to leadership.
• A passion for delivering exceptional service.

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• Our client is seeking a highly skilled Broker Consultant to join their dynamic team. This role is pivotal in building and maintaining relationships with independent financial advisors, acting as the crucial link between the organisation and brokers in the field. The successful candidate will have the opportunity to promote life insurance products, onboard new brokers, provide training and support, and contribute to market intelligence.

What you'll do:

• As a Broker Consultant, your primary role will be to build and maintain relationships with independent financial advisors. You will be responsible for promoting life insurance products, identifying and onboarding new brokers, providing training and support, and contributing to market intelligence. Your ability to explain complex ideas simply will be key in helping brokers understand where the products fit best for their clients. You will also play a vital role in relationship management by understanding each broker’s business and tailoring support accordingly.
• Promote the company’s life insurance products to brokers.
• Identify and onboard new brokers to grow distribution.
• Provide product training to brokers - how they work, features, and benefits.
• Keep brokers updated on changes in underwriting, pricing, or regulations.
• Help brokers structure insurance solutions for specific client needs.
• Build strong, ongoing relationships with top-performing brokers.
• Act as a point of contact between the broker and internal departments like underwriting or operations.
• Gather feedback from brokers to inform product development or improvements.

What you bring:

• The ideal candidate for this Broker Consultant position will bring strong interpersonal and communication skills, along with a deep understanding of life insurance products and sales strategies.
• Your ability to explain complex ideas simply will be invaluable in this role. We are looking for someone who is organised, responsive, and motivated to hit sales targets.
• Your commitment to growing broker relationships will be key in this role.
• Strong interpersonal and communication skills
• Already established relationships with financial advisors
• Deep understanding of life insurance products and sales strategies
• Ability to explain complex ideas simply
• Organised and responsive
• Motivated to hit sales targets and grow broker relationships

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• Reporting to the Information Security Lead, the Information Manager will drive all aspects of information management across the group. This includes the development, definition, and implementation of data governance and retention strategies in close collaboration with the business, ensuring that information assets are effectively used, secured, and aligned with legal, regulatory, and operational objectives.
• The successful candidate will work closely with the Data Privacy team to establish policies and practices related to data governance, retention, and regulatory compliance. A particular focus will be on defining and supporting the organisation’s Record of Processing Activities (ROPA), in line with GDPR and other applicable frameworks. This collaboration will ensure the integrity, availability, and appropriate use of data across its lifecycle.
• This role requires a blend of strategic oversight and practical execution, with the ability to turn vision into action. The Information Manager will partner with key stakeholders across IT, legal, compliance, and the wider business to optimise data usage, ensure regulatory alignment, and mature the overall information management function. A diplomatic and pragmatic approach to data governance and stakeholder engagement will be critical to success.

Key Responsibilities

Information Management and Strategy

• Develop and implement an enterprise-wide information management and retention strategy that aligns with CVC’s business objectives and compliance requirements.
• Ensure information assets are effectively structured, maintained, and utilised to support strategic decision-making and operational efficiency.
• Define and enforce policies for data classification, lifecycle management, and records retention, ensuring data integrity and accessibility.

Data Governance and Compliance

• Establish and enforce policies to govern data ownership, classification, and lifecycle, ensuring alignment with financial regulations such as GDPR, DORA, and other industry frameworks.
• Work closely with the Data Privacy team to align data governance practices, particularly focusing on data retention policies and supporting the maintenance and continuous improvement of the Record of Processing Activities (ROPA).
• Ensure compliance with data retention policies, monitoring adherence across all business units.
• Lead the development and implementation of a data governance framework, including data stewardship, accountability, and quality standards.
• Act as a liaison between IT, legal, and regulatory authorities to ensure adherence to applicable compliance standards and reporting obligations.
• Oversee data audits and develop compliance reports to demonstrate adherence to regulatory requirements and internal policies.

Information Security and Risk Management

• Implement security controls to protect sensitive data and financial information from cyber threats, unauthorised access, and data breaches.
• Collaborate with security teams to enhance incident response and business continuity plans related to data protection and retention.
• Ensure secure handling, storage, and disposal of information assets to mitigate risks related to data loss, leakage, or unauthorised access.

Stakeholder Engagement

• Work closely with internal stakeholders to align information management practices with business needs.
• Partner with IT teams to ensure data retention, storage, and access policies align with regulatory requirements and operational goals.
• Manage vendor relationships related to data management tools and services, ensuring third-party compliance with security and retention policies.

Performance Monitoring and Reporting

• Develop and track key performance indicators (KPIs) for information management, security, and compliance.
• Provide senior management with strategic insights based on data analysis, system performance, and compliance trends.
• Ensure documentation of data management policies and procedures is up to date and effectively communicated across the organisation.

Person Specification

• Strategic thinking with strong problem-solving and decision-making abilities.
• Strong communication and collaboration abilities, with the capability to work across departments.
• Analytical mindset with the ability to derive insights from complex datasets.
• Resilience and adaptability to work in a fast-paced, highly regulated industry.
• Proactive and solutions-oriented mindset, capable of balancing strategic oversight with hands-on execution.

Key Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• Certifications such as ITIL, PMP, CISM, or similar are highly desirable

Experience

• Proven track record of 5+ years in IT Information Systems, Data Governance, or Information Security roles within the financial services industry
• Strong knowledge of financial systems, data governance, and regulatory compliance frameworks, including GDPR, DORA, and ISO 27001
• Expertise in cybersecurity best practices, risk management, and IT systems
• Experience in implementing data retention strategies, managing data loss prevention (DLP) tools, and leading compliance audits
• Familiarity with industry standards and best practices related to information security governance and regulatory reporting

Personal Characteristics

The successful candidate should demonstrate the following personal characteristics:

• Excellent written, verbal and interpersonal communication skills
• Effective at building effective and long-lasting partnerships / working relationships
• Effective influencing and negotiation skills
• Highly self-motivated, self-directed and attentive to detail
• Happy working with a distributed remote team
• Collaborative and inclusive approach to working with colleagues