Head Office Receptionist, Southern Suburbs, Cape Town at Pam Golding Properties

Main Purpose of the Job    

• The Receptionist is the first and most visible point of contact for the organisation’s Head Office and plays a pivotal role in representing our values and our brand. The role is responsible for creating a polished, welcoming and professional first impression for all visitors, clients and employees, while managing the Head Office switchboard and central email inbox and providing high-quality administrative support across the Head Office campus.
• As a front-of-house ambassador, the Receptionist embodies the brand’s values, standards and attention to detail in both conduct and presentation.
• This position is based at the Pam Golding Properties Head Office in Bishopscourt, Cape Town. In line with the company policy, Employment Equity candidates are preferred for this position.

Key Responsibilities    
KEY PERFORMANCE AREAS including but not limited to -

Front of House, Brand Representation & Presentation

• Serve as the first point of contact for all visitors to Head Office, delivering a consistently warm, courteous and professional welcome aligned with the PGP brand values.
• Present oneself at all times in a professional, polished and well-groomed manner, in keeping with the standards of a luxury real estate brand.
• Maintain a calm, confident and discreet presence at reception, reflecting the organisation’s reputation for professionalism and trust.
• Ensure the reception area and adjacent meeting spaces are well-presented, orderly and welcoming at all times.

Switchboard & Communication Management

• Professionally manage the Head Office switchboard, answering, screening and directing calls with efficiency, courtesy and excellent telephone etiquette.
• Monitor and manage the central Head Office email inbox and website enquiries, responding to sponsorship requests and general enquiries in a clear, professional and brand-aligned manner and redirecting correspondence appropriately.
• Take accurate messages and ensure timely follow-up.
• Deal with customer service issues and complaints – analysing the needs of the caller and fielding it appropriately.
• Working closely with service departments and the on-site Southern Suburbs branch, including assisting the branch with administrative and/or relief work as and when required.
• Directing calls when offices are closed or staff are working remotely.
• May be called upon to support the HR administrative team by confirming employment and other related tasks.

Administrative & Operational Support

• Provide general administrative support to Head Office teams as required.
• Coordinate meeting room bookings, including scheduling, setup arrangements and ensuring rooms meet presentation standards prior to meetings.
• Assist with the administration of attendees at the on-site training centre, including sign-in processes, venue logistics and basic coordination support.
• Support internal meetings, training sessions and events hosted on the Head Office campus.
• Assist with courier coordination, deliveries and general office administration.

Facilities & Campus Support

• Act as a central point of contact for basic facilities-related queries at Head Office.
• Liaise with internal teams and service providers to support the smooth running of daily operations.
• Work closely with the rest of the Monterey Campus facilities and hospitality teams to ensure the smooth functioning of the campus.

Key Competencies    

• Strong interpersonal and communication skills with a friendly, professional manner;
• High levels of professionalism, discretion and reliability;
• Attention to detail and a high standard of accuracy;
• Customer-service mindset with a proactive, solutions-oriented approach;
• Ability to work calmly and effectively in a busy front-of-house environment;
• Team-oriented, with a willingness to assist across functions;
• Confident, well-presented and aligned with a premium brand environment;
• Willingness to go above and beyond in order to meet the needs and expectations of both internal and external clients.

Education & Experience    

• Matric (Grade 12) – essential.
• A relevant receptionist, telephony, administration or office support qualification would be advantageous.
• Minimum of 3 - 5 years’ experience in a receptionist, front-of-house or administrative role, preferably within a corporate or professional services environment.
• Experience managing a busy switchboard and central email inbox.
• Experience in meeting room coordination, training administration or campus-style office environments would be beneficial.

Knowledge & Skills Required    

• Strong working knowledge of Microsoft Office (Outlook, Word, Excel).
• Excellent telephone etiquette and written communication skills;
• Strong organisational skills with the ability to manage multiple tasks simultaneously.

Deadline:13th February,2026