Job Openings at Pam Golding Properties

Main Purpose of the Job    

• The Receptionist is the first and most visible point of contact for the organisation’s Head Office and plays a pivotal role in representing our values and our brand. The role is responsible for creating a polished, welcoming and professional first impression for all visitors, clients and employees, while managing the Head Office switchboard and central email inbox and providing high-quality administrative support across the Head Office campus.
• As a front-of-house ambassador, the Receptionist embodies the brand’s values, standards and attention to detail in both conduct and presentation.
• This position is based at the Pam Golding Properties Head Office in Bishopscourt, Cape Town. In line with the company policy, Employment Equity candidates are preferred for this position.

Key Responsibilities    
KEY PERFORMANCE AREAS including but not limited to -

Front of House, Brand Representation & Presentation

• Serve as the first point of contact for all visitors to Head Office, delivering a consistently warm, courteous and professional welcome aligned with the PGP brand values.
• Present oneself at all times in a professional, polished and well-groomed manner, in keeping with the standards of a luxury real estate brand.
• Maintain a calm, confident and discreet presence at reception, reflecting the organisation’s reputation for professionalism and trust.
• Ensure the reception area and adjacent meeting spaces are well-presented, orderly and welcoming at all times.

Switchboard & Communication Management

• Professionally manage the Head Office switchboard, answering, screening and directing calls with efficiency, courtesy and excellent telephone etiquette.
• Monitor and manage the central Head Office email inbox and website enquiries, responding to sponsorship requests and general enquiries in a clear, professional and brand-aligned manner and redirecting correspondence appropriately.
• Take accurate messages and ensure timely follow-up.
• Deal with customer service issues and complaints – analysing the needs of the caller and fielding it appropriately.
• Working closely with service departments and the on-site Southern Suburbs branch, including assisting the branch with administrative and/or relief work as and when required.
• Directing calls when offices are closed or staff are working remotely.
• May be called upon to support the HR administrative team by confirming employment and other related tasks.

Administrative & Operational Support

• Provide general administrative support to Head Office teams as required.
• Coordinate meeting room bookings, including scheduling, setup arrangements and ensuring rooms meet presentation standards prior to meetings.
• Assist with the administration of attendees at the on-site training centre, including sign-in processes, venue logistics and basic coordination support.
• Support internal meetings, training sessions and events hosted on the Head Office campus.
• Assist with courier coordination, deliveries and general office administration.

Facilities & Campus Support

• Act as a central point of contact for basic facilities-related queries at Head Office.
• Liaise with internal teams and service providers to support the smooth running of daily operations.
• Work closely with the rest of the Monterey Campus facilities and hospitality teams to ensure the smooth functioning of the campus.

Key Competencies    

• Strong interpersonal and communication skills with a friendly, professional manner;
• High levels of professionalism, discretion and reliability;
• Attention to detail and a high standard of accuracy;
• Customer-service mindset with a proactive, solutions-oriented approach;
• Ability to work calmly and effectively in a busy front-of-house environment;
• Team-oriented, with a willingness to assist across functions;
• Confident, well-presented and aligned with a premium brand environment;
• Willingness to go above and beyond in order to meet the needs and expectations of both internal and external clients.

Education & Experience    

• Matric (Grade 12) – essential.
• A relevant receptionist, telephony, administration or office support qualification would be advantageous.
• Minimum of 3 - 5 years’ experience in a receptionist, front-of-house or administrative role, preferably within a corporate or professional services environment.
• Experience managing a busy switchboard and central email inbox.
• Experience in meeting room coordination, training administration or campus-style office environments would be beneficial.

Knowledge & Skills Required    

• Strong working knowledge of Microsoft Office (Outlook, Word, Excel).
• Excellent telephone etiquette and written communication skills;
• Strong organisational skills with the ability to manage multiple tasks simultaneously.

Deadline:13th February,2026

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Main Purpose of the Job    

• The Regional Development Manager is responsible for driving sales (and rentals, if applicable) performance and market growth within the Residential Development Division in the Pretoria Metro area. This role will liaise with Developers and manages a team of Development Agents, ensuring they achieve budgeted sales targets and meet key KPIs including sales volume, exclusive mandates, show houses, client liaison, and timely issue resolution.

Key Responsibilities    

• Effectively manage the performance of Development Agents allocated to them to achieve budgeted sales targets. Special focus is to be given to KPIs (sales, exclusive mandates and show houses, client liaison, and prompt response to problems and queries).
• Enhance market share in the Residential Development space in line with agreed annual parameters, including monitoring competitor activity.
• Be responsible for formulating sales plans and implementing sales strategies to meet set budget objectives.
• Encourage maximum utilisation of all referral opportunities through adherence to Company Referral Policies and Procedures.
• Ensure that Development Agents provide optimal service in line with the Pam Golding Properties corporate image, through the prompt resolution of all client-related issues, including regular feedback, progress reporting and timely attention to property enquiries.
• Liaise regularly with property developers, providing ongoing feedback on sales performance, market trends, and buyer behaviour.
• Participate in market research to determine the optimal property mix, sizes, and pricing strategies for new developments.
• Manage Development Agents effectively, ensuring that any issues raised are dealt with promptly and that feedback is provided appropriately.
• Ensure that all Development Agents are adequately trained to perform their duties optimally, including a thorough induction process, regular in-service training, coaching and mentoring, as well as ongoing personal development and career enhancement.
• Foster workplace transformation and support the business in achieving the undertakings set out in the transformation scorecard.
• Ensure compliance with all company risk policies and other applicable operational, regulatory, and governance policies.
• Identify and recruit quality Development Agents and ensure appropriate retention through effective performance management and recognition.
• Continuously oversee, train and promote the utilisation of Alchemy and other business systems to enhance the efficiency and productivity of Development Agents.
• Identify and recruit quality Development Agents operating within the relevant market territories.
• Mentor Development Agents identified to work closely with the Development Manager, assisting them in achieving their goals in alignment with business requirements.

Key Competencies    

• High level of integrity, credibility and ethics is a non-negotiable;
• Strong planning and organizing skills with an eye for detail;
• Self-motivated, energetic and have the ability to motivate others;
• Good sales, marketing and networking skills are essential;
• Business acumen with good financial and budgeting skills
• Excellent communicator (verbal, written and presentation skills)
• The ability to cope with pressure and setbacks is an important skill in our industry
• Knowledge and understanding of real estate sales and service strategies.
• Knowledge and understanding of local target market in the greater Pretoria and Centurion areas will be a definite advantage.
• An understanding of socio-political and economic dynamics affecting your local real estate market will be an advantage

Education & Experience    

• A relevant B-degree would be an advantage.
• At least 5 years ’ experience successfully leading a real estate team would be an advantage in this role;

Knowledge & Skills Required    

• Excellent interpersonal skills and the ability to build relationships;
• Strong motivational skills and the ability to lead a real estate sales team;

Deadline:28th February,2026