Head: Platform Reliability Engineering (Re-Advertisement) at Public Investment Corporation

Purpose of the role:

• Responsible for the planning, design, implementation and support of the technical platforms (cloud & on premise) of the PIC, unified communication and network connectivity. The role is responsible for ensuring reliable, resilient and always-on platforms and communications networks. This further implies technical leadership for the engineers in this environment.

Requirements:

• Degree in Computer Science, Information Science, Information Technology, with technical operations management experience.
• Hons, MBA or Masters qualification will be an added advantage.
• Minimum of 5–10 years’ experience in the IT industry, including at least 5 years at a senior management level in IT, digital technologies like cloud, AI and business experience in strategic planning, development, implementation and maintenance of systems.
• IT Governance experience - COBIT or ITIL
• Knowledge and understanding of legislative requirements in IT
• Knowledge of governance and security control requirements
• Analytical, technical, interpersonal skills and attention to detail orientation
• Excellent written and verbal communication skills
• Independent-thinker and self-starter, with an affinity for teamwork and collaboration
• Experience in at least one Cloud platform and its operation

Duties:

• To lead and manage a team of technical engineers for hosting, cloud, communications network, unified communications and related infrastructure;
• To plan, design, implement and maintain the technical platforms of the PIC, i.e., the PIC cloud instance, Communications Networks (Microsoft Teams, Zoom, etc.), unified communications, helpdesk services, hosting services, databases and data platforms;
• Responsible for the access, upkeep and availability of the technical platforms for use by IT segments, third-party partners and PIC business community;
• Responsible for the overall architecture of the technical infrastructure of the PIC, i.e. hosting, cloud, connectivity and communications network;
• Establish the strategic direction for the technical team in line with market trends, i.e., digital technologies like cloud, networks (SDN), IoT, storage, archives, backups, designing for resilience and always on;
• Overall management and support of the infrastructure environment, ensuring optimal performance and availability;
• Responsible for ensuring that the technical infrastructure is in line with the latest versions as much as possible and that the cadence of patching is adequate to always ensure that PIC is still within manageable vulnerabilities;
• Responsible for the full life cycle of Governance, Risk and Compliance (GRC) of the technical infrastructure, e.g. remediating and responding to audit findings and providing necessary management comments and risk acceptances where required;
• Manage infrastructure architecture, design, implementation, configuration, backups and maintenance on hardware and software;
• Management and provision of 1st, 2nd and 3rd line support as part of the incident management process;
• Responsible and accountable for changes affecting the infrastructure services
• Capacity planning and demand forecasting;
• Provide advice, guidance and direction about operations, strategies and organisational impact;
• Manage, monitor and optimise the TCO of the technical infrastructure;
• Responsible for infrastructure projects and initiatives in line with agile practices;
• Drive platforms deployment automation;
• Drive multi-cloud / hybrid resilience to accommodate business needs;
• Platform security in collaboration with the security team.

Competencies and skills:

• Leadership and management skills
• Evident ability and experience in writing executive framing documents
• Proven communication Skills (reporting and presentation)
• Able to work under pressure
• Self-driven and goal-focused
• Customer-focused and a team player
• Attention to Detail
• Proven interpersonal skills
• Planning and Organising 

Deadline:6th February,2026