Head Product Manager: OD, Student Loans and Term Agreements at Nedbank

Job Purpose

• To be accountable for managing a product or portfolio of products so that the bank achieves its strategic objectives.

Job Responsibilities
Product Strategy & Roadmap

• Define and execute the product vision and strategy for overdraft, student loans, and term agreements.
• Develop a multi-year roadmap aligned with business objectives, customer needs, and market trends.
• Identifying, executing and tracking key initiatives to achieve strategic outcomes

Innovation & Development

• Drive product innovation leveraging data analytics, customer insights, and emerging technologies.
• Collaborate with design, engineering, and digital teams to deliver best-in-class solutions.

Financial Performance

• Own P&L for the product portfolio; including pricing strategies, monitor margins, and optimize profitability.
• Forecast and manage product performance metrics including growth, retention, and risk.
• Strong business acumen and modelling skills to support the building of business cases, evaluation of new opportunities and the identification of initiatives for growth
• Drive profitable client acquisition and retention

Regulatory & Risk Management

• Partner with legal and compliance teams to mitigate operational and reputational risks.

Customer Experience

• Champion customer-centric design and digital-first experiences across all channels.
• Ensure competitiveness by monitoring market trends and activities and providing strategic inputs for solutions to meet client expectations.

Stakeholder Engagement

• Work closely with executive leadership, marketing, operations, and technology teams.
• Represent the product portfolio in strategic forums and industry engagements.

Team Leadership

• Build and lead a high-performing product team; foster a culture of innovation and accountability.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor’s degree in Business, Finance, Economics, or related field (Master’s preferred).

Minimum Experience Level

• 6+ years experience in product management within financial services, with at least 5 years in a leadership role.
• Strong understanding of Credit Risk, Regulatory Frameworks, and Digital Banking trends.
• Experience in Profit and Loss management and strategic planning.

Technical / Professional Knowledge

• Change management
• Client service management
• Communication Strategies
• Diversity management
• Employee training/development
• Financial Accounting Principles
• Organisational behaviour theory
• Principles of project management
• Strategic planning
• Management information and reporting principles, tools and mechanisms

Behavioural Competencies

• Building Partnerships
• Communication
• Customer Focus
• Decision Making
• Continuous Improvement
• Guiding Sales Opportunities