Head: Retail Banking at Access Bank

Job Mission / Objective

• Reporting to the Executive: Retail & Alliance Banking, the Head: Retail Banking role is responsible for the development and management of the Retail Banking division of the Bank. The role will require understanding the role of retail banking in the overall Bank strategy, envisaging of the Bank’s retail banking strategy and offering, developing the organisational structures and capabilities to execute and deliver the results targeted.
• The incumbent will therefore design the go-to-market plans, driving growth and performance, aligning operational support and ensuring integrated commercial success. Ultimately responsible for the achievement of business objectives and targets within Retail Banking to ensure that the Bank achieves its overall objectives.

Business unit establishment and CVP

• Creation of the Retail Banking business unit strategy, implementation
• plan and value propositions aligned to strategy.
• Employees of Embassies
• Diaspora
• Low income & middle income market
• Employee banking CVP
• Staff banking (Group) CVP
• Wealth banking CVP
• Distribution channel
• Digital strategy
• Communities
• Develop optimal sales product mix per segment

Market engagement

• Engaging the market to align strategy to market needs, delivering an effective retail banking niche offering

Operational readiness

• Developing the necessary processes, procedures, policies and structures to ensure operational go-live of the Retail Banking CVP within the approved timelines.
• Ensuring the retail banking product range effectiveness measured as a quantitative and qualitative review of the product offering of the bank including strategy, implementation milestones and effectiveness of the product range of the Bank.
• Develop and implement a strong retail risk management framework.
• Creation of an effective performance reporting capability (financial, risk, customer, people) that can be used to optimize overall retail delivery.

People management

• Develop the proposed retail banking structure 5-year view.
• Develop the necessary relationships with stakeholders and partners in the business
• Staff management once appointed.
• Define and develop a service-based sales culture including customer service measures to monitor customer experience
• Define measurable business growth objectives and measures.

Business Planning/ Decision Making

• Business unit value proposition formulation and implementation
• Business unit organization design
• Business unit budget and forecasts
• Business unit plan and strategy formulation

Policies and Procedures

• Responsibility for all policies and procedures within area of responsibility

People Management

• Management of all business resources directly and indirectly involved in the Retail Banking division.
• Strong partnering skills to directly and / or indirectly manage outputs from peers, colleagues, and business partners.
• Enhancing the corporate and leadership culture of the Bank through leading in line with the Bank’s values and culture.
• Taking direct responsibility for fostering the growth of Access Bank talent by developing the staff under direct and indirect control through challenging work assignments, appropriate training interventions and opportunity creation for personal growth.

Requirements

Academic Knowledge:

• Minimum of 3-year tertiary education, ideally a commerce related degree. Post graduate qualifications (business) would be advantageous

Work Experience:

• Minimum of 15 years’ banking experience.
• Minimum of 10 years’ banking experience at a senior and executive management level in retail banking across a range of operational, project, customer-related and customer-facing disciplines.