THE FEDERATED EMPLOYERS MUTUAL ASSURANCE COMPANY (RF) PROPRIETARY LIMITED was established as a mutual insurer in 1936 and on the introduction of the Workmen's Compensation Act 1941 was granted a licence to continue to transact workmen's compensation insurance for the building industry.
Its business operations are essentially confined to the insurance of e...
Read more about this company
Reporting to the COO, the Operations manager-Policy lifecycle administration, is an experienced Operations Manager, responsible for overseeing policy administration and premium management for Occupational injuries and diseases insurance cover. This role is critical in ensuring operational efficiency in the accurate management of policy issuance, annual policy assessments, policy rebates and premium collections and refunds. Strong analytical skills to handle and interpret complex data is critical. This candidate must be able to balance operational efficiency with the company’s growth objectives and policyholder centricity.
To succeed in this role, the candidate requires a strong mix of people skills to lead and motivate this team, communicate effectively, and build strong cross-functional relationships with other operational areas and FEM policyholders. This candidate leads by example to build trust and credibility with team members.
Overall key areas of responsibility include policy administration, ensuring premium income raised is complete, accurate and valid, driving automation initiatives and implementing efficient workflows, processes, controls and reporting mechanisms.
Essential requirements include one of the following qualifications: a Bachelor's in accounting, a Bachelor's in financial management or similar NQF7 certification. A strong financial and numeric acumen is required. NQF8 equivalent certification aligned with the minimum certification requirement would be advantageous (Honours degree). Candidates must have a minimum of 6 years’ experience in an operational managerial and leadership role. A strong background in Insurance operations, a working knowledge in regulatory compliance and risk management and a high level of adaptability and resilience in handling operational challenges are required.
20 Initiatives to Boost Employee EngagementAre you struggling with improving employee engagement at work? This article covers everything from better communication to building a strong workplace culture.
30 Common Interview Mistakes to AvoidThis piece examines 30 of the most common mistakes applicants make at interviews, so you know how to better avoid them.
Gmail
Yahoomail