Head Retail Sales & Operations at Sasol

Purpose of Job

• Develop, implement and manage the M&S strategy, technical service and sales and operations planning (SOPS) and budget for mobility customer segment.
• Ensure a focus on operations and customer service excellence within the segment. Ensure effective wet stock management for mobility customers. Develop, implement and manage marketing and sale activities for Energy Mobility Solutions. Manage and control the Franchisee and Dealer-owned network of service stations. Manage relationships with internal stakeholders and provide services and support as agreed. Manage staff and activities within M&S for Mobility Solutions.

Key Accountabilities

• Develop, implement and manage the M&S strategy, technical service and sales and operations planning (SOPS) and budget for the retail market.
• Develop, implement and manage different retail models.
• Provide support for strategic projects.
• Develop, implement and manage optimum product, price and service packages for Sasol and its retail customers.
• Provide sales and marketing activities to meet franchisee needs and expectations.
• Identify and develop new markets and new products.
• Manage the retention of existing customers and acquisition of new customers.
• Manage existing strategic partnerships and identify, negotiate, sign-on and manage new strategic partners.
• Manage and control the Franchisee and Dealer-owned network of service stations.
• Manage the customer contact centre.
• Manage and control all contractual and operational aspects of the Franchisee and Dealer- owned network w.r.t fuels, lubes and FMCG products (convenience store products).
• Recruit and train franchisees in the management of daily operations. Guide financial management and expenditure within services stations.
• Manage and control all aspects of the convenience store network, from stock levels to product ranges etc.
• Manage the development, maintenance and fulfillment of internal service level agreements (SLAs).
• Oversee the management of engineering for commercials installations and retails site.

Formal Education

• 3-4 Years University Degree or equivalent
• Post Graduate Honours Degree will be added advantage

Min Experience

• 14 Years relevant experience
• Experience in handling all contractual and operational aspects of the Franchisee and Dealer- owned network w.r.t fuels, lubes and FMCG products (convenience store products).
• Proven track record in management and control of the Franchisee and Dealer-owned network of service stations.