Head: Revenue Management (Payments and Collections Strategy) at Hollard Insurance

Job Advert Summary    

• The Head: Revenue Management is responsible for overseeing and optimizing the company's revenue collection processes. This pivotal role involves developing and implementing strategic initiatives to enhance collection rates, reduce outstanding receivables, and streamline operations through automation. Reporting directly to the CCO, the Head: Revenue Management will lead a team, driving performance and ensuring alignment with organizational goals. The incumbent will play a critical role in navigating a dynamic and evolving environment, contributing to the company’s overall financial health and long-term success.

Key Responsibilities:

• Revenue Collection Strategy Development:
• Develop and implement a comprehensive revenue collection strategy aligned with the company’s overall goals and objectives.
• Identify opportunities for improving collection rates and reducing outstanding receivables.
• Monitor market trends, competitor activities, and industry developments to inform strategic decisions.
• Oversee arrears management across multiple payment methods, ensuring robust strategies are in place to reduce outstanding premiums and improve policyholder retention. Lead retention initiatives to minimize lapses and enhance customer loyalty, ensuring sustainable revenue growth
• Team Leadership:
• Lead, mentor, and develop a team of individuals, fostering a high-performance culture.
• Provide clear direction and support to the team, ensuring alignment with organizational goals.
• Facilitate effective communication and collaboration within the team and across departments.
• Process Improvement and Automation:
• Drive the automation of revenue collection processes, ensuring efficiency and accuracy.
• Identify and implement best practices to streamline operations and reduce manual interventions.
• Collaborate with IT and other relevant departments to ensure successful implementation of automation initiatives.
• Financial Analysis and Reporting:
• Oversee the preparation and analysis of revenue and collections reports, providing insights and recommendations to the CCO and senior management.
• Ensure accurate and timely reporting of revenue metrics and performance indicators.
• Develop and maintain robust forecasting models to support strategic planning and decision-making. 
• Stakeholder Management:
• Build and maintain strong relationships with key stakeholders, including senior management, department heads, and external partners.
• Communicate effectively with stakeholders to ensure understanding and alignment of revenue and collections strategies and initiatives.
• Risk Management:
• Identify and mitigate risks related to revenue collection, ensuring compliance with regulatory requirements and company policies.
• Implement controls and procedures to safeguard revenue streams and minimize financial risk.

Required Knowledge and Experience    

• Minimum of 10 years of experience in revenue management, or a related role within the insurance industry.
• Proven track record of developing and implementing successful revenue collection strategies.
• Strong leadership and team management skills, with experience leading high-level teams.
• Excellent analytical and problem-solving abilities, with a keen eye for detail.
• Proficiency in financial modelling, forecasting, and reporting tools.
• Experience with automation and process improvement initiatives.
• Strong communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Strategic thinker with the ability to see the big picture and drive long-term objectives.
• Adaptable and resilient, capable of navigating a chaotic and rapidly changing environment.
• Proactive and results-oriented, with a strong focus on achieving goals and driving performance.
• Educational Requirements    
• Bachelor’s degree in business administration, Finance, Accounting or related field.