Fresh Jobs at Hollard Insurance

• We are looking for a Salesforce Developer with 5 to 10 years of experience. The ideal candidate must have a robust skill set that includes both technical and functional expertise

Salesforce Platform Expertise

• Salesforce Administration: Managing users, roles, profiles, and security settings, including implementing complex sharing rules and workflow automation.
• Customization: Configuring Salesforce through point-and-click development, including custom objects, fields, record types, and page layouts.
• AppExchange: Experience with integrating third-party applications from Salesforce AppExchange to extend platform functionality.
• Declarative Tools: Proficient with tools like Process Builder, Flow, and Approval Processes to automate business processes.
• Salesforce Mobile: Experience in configuring Salesforce for mobile use and customizing mobile layouts.

Technical Skills

• Apex and Visualforce Development: Some experience with coding to create custom Salesforce solutions, triggers, and Visualforce pages.
• Lightning Experience: Deep familiarity with Lightning components, framework, and migrating from Salesforce Classic to Lightning.
• SOQL and SOSL: Writing queries to retrieve and manipulate Salesforce data.
• Integration Experience: Knowledge of integrating Salesforce with external systems via REST/SOAP APIs, middleware platforms (like Mulesoft), or custom integration solutions.
• Data Management: Experience with data imports, exports, and data cleaning using tools like Data Loader, and performing data migrations during system upgrades.

Project Management & Strategy

• Salesforce Implementation: Participated in full lifecycle Salesforce implementations, including gathering business requirements, solution design, development, testing, deployment, and post-implementation support.
• Change Management: Familiar with managing user adoption, training, and leading Salesforce rollouts within organizations.
• Agile Methodology: Experience working in agile teams, collaborating with product owners, business analysts, developers, and QA teams to deliver Salesforce projects.

Business Acumen

• Salesforce CRM: Expertise in leveraging Salesforce Sales Cloud or Service Cloud for lead management, opportunity tracking, forecasting, and customer service processes.
• Salesforce CPQ (Configure, Price, Quote): Experience with Salesforce CPQ to handle product pricing, discount structures, and quoting systems.
• Analytics: Creating reports and dashboards, and experience with Salesforce Einstein Analytics for advanced data insights.
• Marketing Cloud / Pardot: Some familiarity with Salesforce Marketing Cloud or Pardot for running email campaigns, lead nurturing, and customer journeys.

Leadership & Client Engagement

• Team Leadership: Experience mentoring junior Salesforce admins or developers and possibly managing small teams.
• Stakeholder Management: Strong communication and collaboration skills, often interfacing with stakeholders to gather requirements and provide solutions that align with business goals.
• Vendor Management: Working with Salesforce partners or external vendors to implement third-party solutions or provide additional development resources.

Required Knowledge and Experience    
Required experience

• 5 to 10 years of experience

Educational Requirements    

• Certifications & Training
• Likely certified in one or more Salesforce certifications, such as Salesforce Certified Administrator, Advanced Administrator, Salesforce Platform App Builder, or Salesforce Sales Cloud Consultant.
• Regularly updates knowledge on Salesforce releases and new features (e.g., attending Dreamforce, Trailhead Ranger)
• University qualification in IT

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Role Objective:

• Dealing with daily scheduling and capturing of vehicle assessments for all the internal and external assessors.  Assist as support to the assessing department to ensure customer feedback and optimal service delivery.

Key Responisbilities:

• Ensure to reduce claims cost (i.e. upliftment instructions, assessor appointed within the agreed turnaround time without any delay) and to follow agreed process and adherence to relevant mandate.
• Driving towards service delivery and accuracy and ensure correct assessor is appointed for the relevant assessment. Have a follow up process in place to confirm receipt and to give feedback where necessary.
• Ensure that standard operating procedures are being followed and to request all relevant information from internal and or external assessor for accuracy of assessments.
• Update the line of business system with all relevant information and updating of financials timeously.
• Delivering a reliable administrative support and customer service and improving the overall customer relationship to all the business units.
• Acknowledging customers and brokers promptly and treating them in a courteous manner.
• Maintaining records and carrying out customer transactions within authorized limits and update systems regularly.
• If any documentation is outstanding for longer than the required SLA, to escalate to correct level for assistance.
• Ensure efficient and effective reporting back to clients, business units, repairers, assessors and assessing management
• Document all evidence for reference and specify if any escalations and or business decisions have been made.
• Effectively manage complaints according to the agreed process and ensure feedback to client and or account managers.
• Effective adherence to processes & quality standards according to the standard operating procedure and as measured by QA.
• Take ownership of queries and offer possible solution to the various stakeholders and of clients and ensure all urgent queries to be resolved.
• Provide feedback to clients and or internal stakeholders where relevant and needed and ensure assessors to follow through on queries.
• Ensure all messages left by clients and or other business units are being attended to within the agreed time limits.
• Liaise with service providers and other business units to ensure quality of customer management and to prevent rework

Required Knowledge and Experience    

• Telephonic
• Negotiation
• Conflict handling skills
• Basic business ethics and financial principles related to claims.
• Time management
• Change management.
• Short Term Insurance experience
• Experience in Motor Claims

Educational Requirements    

• Matric
• Higher Certificate in Short Term Insurance
   

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Job Advert Summary    

• An Exciting new opportunity has become available within Hollard Group Risk. We are looking to recruit a Business Assurance Manager

KEY OUTPUTS:

• Management of the team
• Ensure that the legal, risk and compliance team are aware of their specific roles and responsibilities
• Assist with the development plan for each member of the legal, risk and compliance team
• Provide guidance and ensure there is a skill transfer within the legal, risk and compliance team
• Policy wording and Communication templates
• Assist with maintaining and drafting of all policy documentation (HGR, partner and new partners): -Master policies, Policy schedules and Policy endorsements
•  Review communication templates, forms, and disclosures:
• Internal and external communication i.e., letters, fact sheets, forms
• Disclosure documents to ensure compliance with relevant legislation
• Assist with member communication and partner communication
• Compliance Processes (ex gratia, complaints, intermediary accreditation, FICA)
• Ensure that the various processes are aligned with the required legislative and regulatory requirements
• Assist with providing legal, risk and compliance support on any queries relating to these processes
• Assist with reviewing legal responses that are required for complaints and FICA
• Intermediary and partners
• Ensure sufficient oversight over partners and intermediaries
• Engage with partners on any compliance issues that may arise
• Assist with process changes required with the implementation of legislative and regulatory requirements
• Ensure important changes are communicated to partners and intermediaries
• Legal Agreement and Opinions
• Assist business with drafting of legal agreements
•  Assist with negotiating clauses in legal agreements to ensure the best outcome for HGR
• Provide legal opinions to business
• Governance and Forensics
• Assist with developing and implementing a governance framework (structure, committee terms of reference) in HGR
• Assist in engagement on forensics matters and providing opinions
• Engage with third party providers on forensic matters
• Regulatory Updates and Implementation
• Keep abreast of changing legislation
• Communicate changes in legislation to business
•  Assist with regulatory implementation within business
• Combined Assurance and enterprise risk management
• Assist with developing an enterprise risk framework with HGR
•  Review and risk rate the processes in HGR through control self-assessments
• Identify controls and test adequacy of the controls
•  Assist with managing the risk committee engagements
• Compliance Monitoring
• Develop and maintain a first line compliance monitoring plan
• Engage with business on reviews and results
• Ensure adequate reporting is in place
• Reporting and Regulatory Engagement
• Ensure sufficient reporting to Exco and the Board
•  Assist with regulatory reporting
•  Engage with the FSCA and PA on behalf of HGR
• Training
• Providing training to HGR staff and partners regarding compliance processes
• Provide training to HGR staff and partners regarding new legislation and regulations

Required Knowledge and Experience    

• Experience in liaising effectively with all internal clients (Legal, Compliance, Forensics, Internal Audit, etc.)
• Experience in liaising effectively with all external clients (policyholders, insurers, outsourced partners, intermediaries)
• Attend meetings with various stakeholders
• Accurate filing and record keeping
• Experience in ad hoc projects and general business assistance
• Maintain acceptable level of competence through on-going training
• Experience in training on relevant legal and compliance matters
• Experience with sharing legal and compliance information to the business

Educational Requirements    

• LLB Degree or BCom Law
• Admitted Attorney
• Good understanding of the financial industry specifically insurance
• Microsoft IT skills are mandatory at an advanced level. Outlook, Excel, Word, and PowerPoint
   

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Role Objectives:

• Responsible Provide an efficient credit control service within the prescribed period and within the set standards required by the company thus contributing to the productivity of Hollard Insure Finance and the Construction & Engineering book. National credit Control. Manage Exceptions from the automated Bordereaux upload

Key Responsibilities:

• To reconcile and allocate all premiums received from intermediaries/brokers within the prescribed period.
• Dispatch of agent premium/commission statements and EFT advices within 24 hours of receipt.
• Credit Control and reconciliation, management of unpaid debit orders & unallocated cash
• Assist National credit control manager with monthly reports and consolidate national credit control report
• Age Analysis
• Bank Recon

Required Knowledge and Experience    

• At least 3 – 5 years’ insurance credit control experience
• Commercial claims and Underwriting Administration experience advantageous.
• Good knowledge of commercial short term insurance.
• Sound credit control & Basic bookkeeping knowledge
• Insurance terminology, Legal knowledge (Section 45, insurance act)
• Underwriting procedure (ability to interpret policy wording)
• Basic digital literacy and mind-set
• Continuous learning & change agility

Educational Requirements    

• Matric
• Insurance / Credit Control qualification

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Job Advert Summary    

• The Port Elizabeth Branch Manager is responsible for leading and managing the Port Elizabeth branch in the Eastern Cape. Management of branch team who sell and service various types of products, such as commercial, and personal insurance as well as cross selling specialist products offered by Hollard COE’s.
• Management of the sales operations of the branch, monitors the sales performance and customer satisfaction, and ensures compliance with the company policies and regulations. The branch manager also develops and implements strategies to increase the branch revenue and profitability, and to maintain a competitive edge in the market. Ensure that all support functions deliver to expectation ensuring our service is of the highest standards.

Key Responsibilities

• Financial Management: Forecasting, budgeting, budget attainment, cost management etc
• Operational Management: Management of all aspects relating to sales operations within the branch with a matrix relationship to Regional Claims, Technical and Underwriting management.
• Operational Efficiency: Ensure that turn-around times and productivity levels are acceptable and that team productiveness is optimised. Ensure that the team is structured in such a way that broker service is of the highest level.
• Sales and Marketing: Manage the growth (including organic growth) of the branch. Visit brokers and accompany sales team members on broker visits, obtain new business from brokers and develop relationships with existing and new brokers. Sell Hollard products to brokers and/or agents using consultative selling techniques. Contribute to effective marketing of the Company products by answering questions, resolve problems on topics such as policy status, billing, etc, and explaining new or revised products and processes.
• Make presentations to brokers and/or agents. 
• Account Management: Meet goals for volume and value of quality new business quoted and written within company guidelines. Recommend or implement changes to improve productivity, profitability, growth and the quality of assigned book of business. Service, grow and maintain renewal policies. Confirm rating and cover on endorsements requested. Review segment profit/growth results and trends to recommend and implement action plans to produce profitable underwriting results. Ensure that all premiums are received and up to date on all accounts in portfolio. In collaboration with credit control review and discuss all outstanding premiums and arrears with Brokers on a monthly basis. 
• Underwriting/Risk Analysis: Analyse qualitative and quantitative data prepared by brokers to provide approval for risk selection and acceptance, coverage and price. Recommend creative alternatives regarding to rating plans, coverage and payment plans. Decline unsuitable risks.  Ensure transactions are completed within delegated authority limits and within set standards and service level agreements.  Ensure reinsurance is in place, where applicable.
• Policy Administration: Ensure that service delivery is maintained in terms of agreed parameters by engaging with the Regional Head of Policy Administration
• Claims Management: Iiaise with the Regional Claims Manager and relevant claims team when required to ensure that all claims received are evaluated and investigated in order to prevent possible leakage to the company in the settlement of claims. Operate a claims mandate.
• Relationship Management: Interact frequently with brokers and/or agents as well as other internal and external stakeholders
• Reporting: Provide necessary reporting on financial and operational indicators relating to the branch. Provide feedback (reporting) to senior management on achievements, pending issues, problems and suggested recommendations.
• Performance Management: Manage the performance and efficiency of the branch and individuals, using KPI’s, standards, process compliance, service level agreements, policy and procedures as tools and guides.  Ensure at all times resourcing is effectively and efficiently in place, to service the work load.
• Problem solving: Assisting staff in resolving complex problems while ensuring adherence to standards & objectives
• Decision making: To make recommendations and take decisions on technical or complex administrative functions within mandates.
• Staff development: Ensure that direct reports are up to date with all compliance courses and attend relevant and required training. Ensure Gallup scores are consistently improving.

Required Knowledge and Experience    

Experience

• Sound understanding of commercial and industrial short-term insurance with at least 10 years’ experience (5 years in management position), the majority of which has been in the Port Elizabeth insurance market

Knowledge and Skills

• Strategic thinking
• Complex problem solving
• Insurance terminology
• Claims procedure
• Legal knowledge (prescription act, insurance act, FAIS)
• Underwriting procedure (ability to interpret policy wording)
• Risk management
• Reinsurance and treaties
• Product knowledge
• Financial and credit control knowledge
• Business management skills
• People management skills

Educational Requirements    

• B-comm or Business Management / or relevant business qualification
• Insurance qualification at Associate level
• FAIS and RE compliance

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Job Advert Summary    
What we do:

• As part of the Insure Finance Reporting team within the Hollard group, we are responsible for the financial reporting of Hollard’s Centers of Excellence Business units, including Marine, Engineering, Corporate, Risk Finance, Cell Captive’s and UMA’s).

What we want:

• We're on the hunt for a Management Accountant who is not just adept with numbers but can navigate the complexities of insurance accounting with finesse. In this role you will be responsible for ensuring the accuracy and integrity of the company’s financial records, providing essential financial information to management and stakeholders.

What you will get in return:

• You will have the opportunity to work for a high performing, high energy team in a challenging and dynamic role. You will be exposed to, and benefit from the experience of, various types of insurance products and businesses, and working with experts within those roles. Our culture promotes individual development to enhance our most important asset – our people.

Key Responsibilities

• Responsible for posting monthly journals
• Timely preparation of management accounts
• Manage the budget and forecasting process for allocated business areas
• Timely preparation of balance sheet and income statement reconciliations
• Monthly cell captive (1st party and 3rd party cell) reporting
• Analyse and provide commentary on monthly results
• Prepare and analyse monthly expense variance reports
• Review monthly cashbook reconciliations
• Assist with the annual audit process i.e. external/internal auditors
• Review and release of online banking payments
• Maintain relationships with internal and external stakeholders
• Assist with key projects i.e. IFRS 17, Audit Remediation, Process automation etc
• Assist with day-to-day activities of the finance reporting function
• Assist with defined ad hoc projects according to business needs

Required Knowledge and Experience    

• Insurance accounting (including IFRS17 exposure) would be advantageous
• Knowledge and experience in cell captive reporting would be advantageous
• Minimum of 5 years’ experience within the Financial Services industry (including articles)
• Proficient in MS Excel
• Ability to work under pressure and to tight deadlines
• Structural and detail orientated
• Good analytical and problem-solving skills
• Good interpersonal and teamwork skills
• Excellent communication and organizational skills
• Motivated and driven
• Financial and management accounting (IFRS)
• Knowledge of systems and controls, budgeting, forecasting and variance analysis

Educational Requirements    

• CA(SA)

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Job Advert Summary    

• The Head: Revenue Management is responsible for overseeing and optimizing the company's revenue collection processes. This pivotal role involves developing and implementing strategic initiatives to enhance collection rates, reduce outstanding receivables, and streamline operations through automation. Reporting directly to the CCO, the Head: Revenue Management will lead a team, driving performance and ensuring alignment with organizational goals. The incumbent will play a critical role in navigating a dynamic and evolving environment, contributing to the company’s overall financial health and long-term success.

Key Responsibilities:

• Revenue Collection Strategy Development:
• Develop and implement a comprehensive revenue collection strategy aligned with the company’s overall goals and objectives.
• Identify opportunities for improving collection rates and reducing outstanding receivables.
• Monitor market trends, competitor activities, and industry developments to inform strategic decisions.
• Oversee arrears management across multiple payment methods, ensuring robust strategies are in place to reduce outstanding premiums and improve policyholder retention. Lead retention initiatives to minimize lapses and enhance customer loyalty, ensuring sustainable revenue growth
• Team Leadership:
• Lead, mentor, and develop a team of individuals, fostering a high-performance culture.
• Provide clear direction and support to the team, ensuring alignment with organizational goals.
• Facilitate effective communication and collaboration within the team and across departments.
• Process Improvement and Automation:
• Drive the automation of revenue collection processes, ensuring efficiency and accuracy.
• Identify and implement best practices to streamline operations and reduce manual interventions.
• Collaborate with IT and other relevant departments to ensure successful implementation of automation initiatives.
• Financial Analysis and Reporting:
• Oversee the preparation and analysis of revenue and collections reports, providing insights and recommendations to the CCO and senior management.
• Ensure accurate and timely reporting of revenue metrics and performance indicators.
• Develop and maintain robust forecasting models to support strategic planning and decision-making. 
• Stakeholder Management:
• Build and maintain strong relationships with key stakeholders, including senior management, department heads, and external partners.
• Communicate effectively with stakeholders to ensure understanding and alignment of revenue and collections strategies and initiatives.
• Risk Management:
• Identify and mitigate risks related to revenue collection, ensuring compliance with regulatory requirements and company policies.
• Implement controls and procedures to safeguard revenue streams and minimize financial risk.

Required Knowledge and Experience    

• Minimum of 10 years of experience in revenue management, or a related role within the insurance industry.
• Proven track record of developing and implementing successful revenue collection strategies.
• Strong leadership and team management skills, with experience leading high-level teams.
• Excellent analytical and problem-solving abilities, with a keen eye for detail.
• Proficiency in financial modelling, forecasting, and reporting tools.
• Experience with automation and process improvement initiatives.
• Strong communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Strategic thinker with the ability to see the big picture and drive long-term objectives.
• Adaptable and resilient, capable of navigating a chaotic and rapidly changing environment.
• Proactive and results-oriented, with a strong focus on achieving goals and driving performance.
• Educational Requirements    
• Bachelor’s degree in business administration, Finance, Accounting or related field. 

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Role Objectives:

• To ensure that all claims referred to Claims Investigation are validated correctly by performing accurate and timeous confirmations with 3rd party individuals. Any fraudulent activities detected are to be referred to the Claims Investigation manager to validate and assign to a claim’s investigator for field investigation.

Key Responsibilities:

The key outputs required for the core function of financial crime investigation:

• Ensuring daily tasks and validation of claims are processed within the agreed service level agreement.
• Perform 3rd party verifications on all claims referred to confirm if the claim is valid/ fraudulent.
• Managing Hollard’s risk by ensuring that valid claims are paid and invalid claims are not paid.
• Managing our risk by verifying the information at sales, administration and claims stage and reporting operational risks to Compliance.
• To capture all claims referred on the Respond system for case tracking and reporting purposes.
• To perform related tasks within claims investigations as per the request of the Senior Manager and / or the Investigations Managers that support the overall objective of the claims team.
• Ensure compliance with all relevant legislation (FICA, POPIA, TCF).
• Ensure all standard claim documents are received with the required referral form for each investigation.
• Engage with fellow colleagues within the team on any ideas for continuous process improvement.
• Work closely with internal and external stakeholders.
• Assist with special projects from time to time when requested.

Required Knowledge and Experience    

• 4 – 5 years claims assessment experience
• Financial services experience, Long Term / Life Insurance specific
• Previous experience in desktop investigation highly advantageous
• Long Term / Life Insurance specific
• Basic knowledge of proceeds of Crime, Money Laundering, Corruption, Electronic Communications and Cyber Fraud and related legislation
• Financial Crime Risk Management
• Knowledge of syndicate and pattern of crime
• Report writing
• Communication skills (written and verbal)
• Presentation skills
• Attention to detail (ability to pick up / identify red flags and triggers)
• Computer literacy (Microsoft Office)
• Maintain high level of confidentiality when investigating claim fraud
• Conversant in diverse South African languages as advantage

Educational Requirements    

• Matric
• COP
• Business / Risk Management / Forensics / Audit Degree and / or equivalent tertiary qualification, relevant for this position will be an advantage
   

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Role Objectives:

• The Learning Consultant is responsible for the development, coordination and administration of a range of learning and development interventions for Hollard employees, as well as contributing to the development and maintenance of robust learning and development systems and processes.  The Learning Consultant will also be responsible for ensuring the delivery of relevant learning programmes, leveraging technology platforms and solutions.

Key Responsibilities:

• Learning strategy development and implementation: Conduct business-wide training needs assessment and identify skills or knowledge gaps. Contribute to the development of the Learning and Development strategy and ensure effective and efficient implementation.
• Management of the general and technical training offering: dependent on the portfolio of the Learning Consultant, ensure the effective and efficient delivery of:
• Product, systems and general training for new recruits and existing employees
• Study Assistance: Oversee the bursary administration process (incl. payments, results monitoring and work back periods)
• Learnerships: Overseeing the learning programme for learners through to graduation and placement stage, including the selection and management of service providers and effective management of the relationships with SETAs. 
• Leadership Development: Management of all programmes and initiatives relating to management and leadership development, including internal and external development programmes and coaching and mentoring initiatives.
• Manage legislative compliance: Ensure compliance with all relevant legislation, including WSP/ATR compliance and accurate submission.
• Learning and development administration: Co-ordinate all administrative duties relating to Learning and Development, including accurate record keeping and formulation of required reports.   Leverage utilization of technology to assist in this process, as far as possible.
• Build Learning Capability: develop the learning maturity and capability of the Hollard business through any additional opportunities available to you

Required Knowledge and Experience    

• At least 3 – 5 years’ experience in Learning and Development, preferably in a similar role
• Extensive knowledge of instructional design theory and implementation as well as e-learning platforms
• Hands-on experience coordinating multiple training events in a corporate setting
• Proven experience to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
• Demonstrate and apply an understanding of the Basic Conditions of Employment Act (Act 75 of 1997), NQF Act and Skills Development Act

Skills

• Communication (written and verbal)
• Problem solving
• Report writing
• Computer Literacy (MS Office)
• Planning and organising
• Intermediate: Excel & Word

Personality Traits

• Self-Management
• Deadline driven
• Problem Analysis and Solving
• Effective Communication
• Responsible
• Flexibility
• Attention to accuracy and detail
• Integrity
• Able to use initiative and think through problems
• Team player
• Ability to prioritise and multitask
• Organizing and planning
• Educational Requirements    
• Relevant tertiary qualification in ETDP or related field