Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
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To build, deploy and run services that underpin operational performance – Leading and directing the operational environment and business architecture that drives productivity, support and enable the translation of strategy into action in the business unit portfolio that includes all product Operations and Sales Support and Sales enablement
Enablement of sales and servicing across the entire business to achieve agreed targets
Job Description
Key accountabilities
To support the operating environment and business architecture that drives productivity, customer experience and business unit performance.
Translate the RBB strategy at customer level and define strategies and plans
Translate the RBB banking strategy at customer level and define strategies and plans (financial planning, forecasting, sales activity) through the business planning process for implementation across the physical network
Drive differentiated customer service strategies across the business (translate customer value propositions, drivers etc. into customer experience)
Manage (in collaboration with HR) best practice branch sales incentive programs to deliver business growth and strong employee engagement
Improve ways of working by challenging the status quo, supporting an empowering climate sharing knowledge, experience, best practice
Education
Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
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