Current Opportunities at Absa Group Limited (Absa)

Job Summary

• Optimise the profit and economic value of portfolios of Premium Business key account clients requiring high complexity commercial banking requirements by focusing: 
• origination efforts to quire new clients; 
• cross-sell to existing client base; 
• coverage efforts to service clients in accordance to the segment CVP

Job Description

• Drive Financial Targets: Maintain primary ownership of a portfolio of Growth Account clients, differentiated by the level of complexity of the client base
• Relationship and Service Management: Actively develop strong client relationships. Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients
• Manage Risk Assessment: Adhere to the bank's policies and procedures and ensure compliance. Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.
• Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

• Postgraduate Degrees and Professional Qualifications: Business, Commerce and Management Studies

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Job Summary

• Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.

Job Description

• DevOps
• Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
• Contribute to all phases of the development lifecycle including
• Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
• Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site Kubernetes environments – supporting and managing your applications all the way to production)
• Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRElic and tracing using Zipkin/Jaeger
• Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes
• Debug existing source code and polish feature sets.
• Work with integrated teams and other developers to improve and evolve technical products and services
• Align all application development & development process to Group Architecture & Infrastructure guidelines
• Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.
• People
• Conduct peer reviews, testing, problem solving within and across the broader team
• Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)
• Risk & Governance
• Identify technical risks and mitigate these (pre, during & post release)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents

Education

• Bachelor's Degree: Information Technology

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Job Summary

• Are you based in East London and have Commercial Asset Finance? Here is an exciting opportunity to change careers before the year ends. As a Consultant Sales Support you will deliver sales support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• General and Office Administration: Provide administrative sales support against standard operating procedures
• Contract Administration: Responsible for all customer enquiries, service level agreements, and to ensure delivery according to set standards.
• Customer Service: Handle all customer interactions professionally and efficiently
• Facilitation of Deal Process: Drive the end-to-end process of application approvals and contracts as per take-up

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Translates the long-term to tactical strategy for future fit enablement, integration of operational practice frameworks across risk management, compliance, and business governance for all enablement capabilities in delivering a competitive environment. 
• Ensure that the operations management policies are in place and adhered to. Lead the design, experimentation, and testing of solutions through design sprints and proof of concepts in partnership with Center Colleagues/Stakeholders
• This role is also responsible for identifying and driving efficiency opportunities to deliver on productivity uplift, new channel  strategy, reducing cost.

Job Description

Key accountabilities

• Strategy translation and execution
• Install process to deliver Customer Primacy
• Sustainable Growth through improved ways of work
• Customer and Colleague Driven Innovation and Change
• Operational Effectiveness/Efficiencies
• Drive the Digital agenda across entire business
• Data Monetization – deliver improvements on the back of data implementation, scorecards and other MI tracking

Education

• Bachelor`s Degrees and Advanced Diplomas: Operations Management, Bachelor's Degree: Information Technology
   

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Job Summary

• Our Absa Corporate and Investment Bank (CIB) Legal team has an exciting role for a Senior Legal Counsel in Transactional Banking. 
• In this role you will contribute to management by identifying and mitigating legal risks across the Transactional Banking business in South Africa and  across the continent. You will be expected to provide accurate, expert and specialized legal advice and be involved in the structuring of transactions in line with the relevant and general banking practices, procedures and regulations. You will also be a key point of contact on a day-to-day basis for the business team, and responsible for providing on the go pro-active legal advice, support and risk management. 
• This role is suited to a candidate with a B-degree in Law, Admitted attorney or Advocate as well as five years or more relevant experience as an in-house legal counsel in a financial institution, other corporate, in a reputable law firm or at the Bar.

Job Description

• Accountability:  Legal Risk Management %
• Actively raise the profile of the legal function and improve on Legal Key Risks.
• Manage and create awareness by embedding legal policies and control requirements in all areas of the business.
• Provide appropriate challenge and equally be robust in the face of challenges
• Build strong risk partnerships with colleagues in other functions (especially key control areas).
• Manage, evaluate, and prioritize tasks in accordance with business needs.
• Communicate and distil legal concepts to the business function, ensuring that lessons learned are communicated both within and outside the legal fraternity.
• Ensure effective and appropriate verbal and written communication of the legal policies to internal clients.
• Proactive monitoring of compliance of the legal risk control framework.
• Immediately report any breach of the legal risk control framework to the head of his/her department.
• Immediately record legal risks on the legal risk reporting forms in an accurate manner and provide it to the head of the department.
• Act on legal risks notified in the legal risk reports, by raising it with the business stakeholders and addressing it as far as possible in whatever way and means required to sufficiently mitigate risk.
• Have knowledge of new regulatory requirements and provide comments to draft bills, regulatory documents and regulations issued by any governmental department and/or regulatory body.
• Provide highly specialised legal advice and support to the dedicated area of support.
• Accountability:  Commercial
• Demonstrate strong analytical skills and solve complex problems creatively and effectively
• Drives good cost control behaviour, especially around external spend and consistently delivers against a broad range of competing target
• Manage external counsel and represent Absa on relevant industry forums and professional bodies where required
• Add value in commercial as well as technical discussions, and provide training that is beneficial / informative to internal clients 
• Accountability: Leadership
• Demonstrates strong relationship management skills with clients
• Plan and manage projects and matters through to completion, including resourcing
• Contribute to the development and implementation of team objectives and strategy and provide high quality support to the business as required by interacting with different legal and business stakeholders.
• Work independently with minimal supervision and demonstrate the ability to supervise where appropriate.
• Accountability: Technical Skills
• Assist in structuring, negotiating & drafting legal agreements and documentation relating to standard agreements, transactions, and new products.
• Help to develop working structures and best practice guides for use within business.
• Address all probable risks by seeing to it that they are sufficiently addressed in legal agreements drafted.
• Consider, comment, negotiate and give advice on documents/ agreements for the business.
• Give legal advice on transactions or deals to be done, or transactions that have been concluded.
• Provide advice on legality, the lawfulness and enforceability of agreements and documents.
• Take principal responsibility for drafting and periodically reviewing standard terms or template documentation, to deal with legal risk trends and opportunities to prevent recurrence and to improve business performance and recoveries

Education and Experience Required

• Law degree: B Proc or LLB
• Admitted attorney or advocate in RSA or another similar jurisdiction
• Preferred: Transactional banking and Commercial law experience

Knowledge & Skills: 

• Banking and finance experience would be of benefit.
• Relevant experience (at least 6 years) as an in-house legal counsel in a financial institution, other corporate, in a reputable law firm or at the Bar.
• General knowledge of bank regulations required.

Education

• Bachelor Honours Degree: Law, Military Science and Security (Required)

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Job Summary

• To build, deploy and run services that underpin operational performance – Leading and directing the operational environment and business architecture that drives productivity, support and enable the translation of strategy into action in the business unit portfolio that includes all product Operations and Sales Support and Sales enablement
• Enablement of sales and servicing across the entire business to achieve agreed targets

Job Description

Key accountabilities

• To support the operating environment and business architecture that drives productivity, customer experience and business unit performance. 
• Translate the RBB strategy at customer level and define strategies and plans
• Translate the RBB banking strategy at customer level and define strategies and plans (financial planning, forecasting, sales activity) through the business planning process for implementation across the physical network 
• Drive differentiated customer service strategies across the business (translate customer value propositions, drivers etc. into customer experience)
• Manage (in collaboration with HR) best practice branch sales incentive programs to deliver business growth and strong employee engagement 
• Improve ways of working by challenging the status quo, supporting an empowering climate sharing knowledge, experience, best practice 

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

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Job Summary

• To provide specialist advice and support in area of specialisation enabling the provision of effective fraud risk management services.

Job Description

Investigations:

• Investigate all asset based application fraud & theft cases allocated, end to end by ensuring that all investigative/operative methodologies and standards (e.g. planning, reporting) are adhered to within prescribed time limits
• Compile a comprehensive case report containing the factual findings of the investigation, recommendations addressing people, processes, procedures and system failures or internal and external threats and forward the final report to Stakeholders.
• Provide relevant findings and evidence for the use in litigation and court proceedings to Line Management to ensure that appropriate criminal action is taken against clients who defrauded the bank, and where applicable vehicle dealerships and bond attorneys involved.   
• Attend fraud forums and steerco meetings when required.
• Attend criminal / civil court proceedings when summons to do so, to provide expert evidence in court, relating to fraud committed against Absa.
• Risk Identification and Fraud Prevention:
• Identify fraud risks or emerging risks during the course of an investigation or interactions with internal and external stakeholders, escalated upon discovery, to the relevant business unit and the Fraud Defence/Strategy Recoveries and Remediation Department for assessment and closing of gaps related to processes, policies and systems.
• Conduct a proper risk assessment with each investigation, which quantification of the exposure amount, blocking pending applications, risk mitigation and compliance reporting, Ombudsman queries and engaging with Group Legal Services etc.
• Identify high-risk Business areas, through feedback received from parties attending risk forums / investigations outcomes and perform specific fraud awareness presentations at the respective Business Units.
• Inform Heads of Business via e-mail of new trends / scams identified with further escalation to Stakeholders and Business Units for further actions.
• Operational Requirements and Compliance:
• Identify areas of improvement, make suggestions/recommendations on ways of working, concerning the investigative and operating methodologies, to line management, for further consideration, to improve standards and workflow.
• Adhere and comply with the Group policies and procedures as set out on the Absa Intranet i.e. attestations, compulsory compliance training, via the Absa Learning system.
• Work co-operatively with colleagues, contributing positively and constructively to the achievement of the organizations’ objectives.
• Stakeholder Management:
• Develop and maintain relationships (establish relevant networks) with all internal and external stakeholders, such as however not limited to Absa Business Units, SAPS, DPCI, other Banks, SARS, SABRIC, etc., to ensure that their co-operation can be obtained when required for key operations (e.g. recovery actions, data mining).
• Interact with counterparts in the industry to share information, gain an understanding of the threats and risks and to ultimately keep abreast of changes in the field and in the industry.
• Actively participate in regular meetings with stakeholder / business, providing meaningful input and sharing information on best practices / investigation findings /risk identifications etc.

Experience Required:

• Experience in fraud investigation, more specifically asset finance investigations, at any of the commercial banks or financial institutions.
• Experience in laying criminal charges at the SAPS.
• Experience in giving testimony in criminal courts, civil proceedings, and internal disciplinary meetings.
• Experience with interacting with Dealer Principles, Finance & Insurance Advisors, and Sales Staff at vehicle dealerships that may form part of the investigation where misconduct is suspected.
• Being able to travel on short notice for cross province and cross border investigations and vehicle identifications and recoveries.
• A qualification in Vehicle Crime Investigations and Vehicle Identification will be an advantage.

Educational Requirements

• Bachelors Degree or Advances Diploma in Law/ Security/ Military Science.

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Job Summary

Overall job purpose:

• To assist the Business Unit Head of ARO in managing the overall business, training and governance responsibilities of the area. The scope of the role covers all functional operational requirements.

Job Description

• Accountability: Strategy Definition and Implementation
• Provide support to the BU Head to ensure that decisions taken are communicated to the correct audience in a timely manner and gauge the understanding and commitment from the audience across the Function.
• Ensure the successful end-to-end execution and delivery of all tactical and strategic initiatives that contributes towards the realisation of the Business Unit strategy
• Deliver on strategic solutions based on international trends, research and benchmark leaders to ensure that tactics used / strategic solutions are of utmost quality.
• Involved in coordination of strategy sessions and content as required, in supporting the Head in driving strategy within the Function.
• Accountability: Business & Operational Management
• Attend a multitude of forums, project and management meetings to stay up to date with operational conditions and provide early warning to the BU Head of any probable issues and proposed solutions.
• Assist in providing knowledgeable review and recommendations for intended shifts ensuring that context, analysis and the views of the respective areas are collated, filtered and summarised in a concise manner. Assist in evaluating, interpreting and delivering only relevant information to the BU Head to ensure that the time of the Head is not taken up with operational issues that should be resolved elsewhere.
• Assist in the distribution of issues to the correct level of operational management for resolution by identifying issue at hand and delegating to relevant team
• Assist in collating escalated queries from other external stakeholders and attend to queries or relay the query to appropriate individuals when falling outside scope.
• Assist in resolving issues lodged directly with the Head.
• Assist in the set-up of a monitoring process for ongoing issues and programmes to address these in the business unit and report them to the BU Head.
• Participate in interfacing with the Heads direct reports to understand the operating environment and to assist them to prioritise focus areas
• Assist in the management of the BU Head to ensure smooth operations and that resources are available and operating effectively.
• Provide guidance and input around operational issues and day to day operational management.
• Accountability: Communication
• Assist in the preparation of key themes, presentations and reviews for the BU Head and assist with detailed content when required
• Assist in the review of all material and communication prior to it being reviewed by the Head ensuring that context, analysis and the views of the respective areas are collated, filtered and summarised in a concise manner.
• Manage the primary functional communication channels: Intranet; SharePoint; Workplace; Email mailboxes
• Maintain distribution & user access lists across all platforms.  
• Accountability: Governance and control
• Implementation and embedment of Operational Risk Frameworks for RCSA, Risk Events, Key Risk Indicators, Key Risk Scenarios for the function
• Accountability: Stakeholder Management
• Establish and maintain effective stakeholder relationships with both internal and external stakeholders.
• Manage service offerings all stakeholder groups.
• Accountability: Compliance Training Management
• Compile a training plan derived from the analysis of training gaps and trends . Engagement with training providers to support roll out learning modules.
• Reporting and monitoring of overdue training.

Additional requirements

Education and Experience Required:

• B-degree in  Commerce / Finance / Risk
• A minimum of 5 years’ experience in operations and risk within banking/financial services
• Minimum of 3 years’ experience in Operational Risk preferable

Knowledge & Skills:

• Knowledge of Operational Risk and Resilience Risk management and associated frameworks, policies and standards
• Excellent report writing skills and MS office skills across excel, PowerPoint and word.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To provide specialist advice and support to resolve fraud queries at first point of contact, ensuring that customers receive prompt and courteous service in an effort to minimise fraud losses. Ensure the efficient and effective control over financial activities, Regulatory Reporting and Associations Compliancy. Investigate fraudulent activity, perform analyses and identify root causes on fraud losses. Provide core support to the business through the capturing, verifying and maintenance of management information.

Job Description

• Accountability: Operations Management (65%)
• Screening incoming fraud alerts against known fraud indicators and other risk factors.
• Using telephonic interviewing techniques, in order to determine risk.
• Where fraud is confirmed block the channel to prevent further transactions and losses.
• Record actions taken on fraud systems and relevant banking systems.
• For customers not contactable, analyse/evaluate the information at hand, make a decision to block the account as per policy and procedure.
• Investigate suspicious accounts received from Product business.
• Provide superior customer service to customers through various contacts made during the course of work performed.
• Communicate new fraud trends to team Leaders and Managers for further action.
• Investigation of fraud incidents and collection of evidence and case development.
• Properly documenting and maintaining chain of custody for evidence.
• Appropriately managing cases through investigation, customer and business interaction and eventual resolution and closure.
• Conducting proactive fraud investigations resulting in the identification of issues and the reporting of findings and remediation recommendations to the appropriate business owners.
• Apply a variety of investigative tools and methodologies to support the investigation to determine root cause analysis.
• Identifying inefficiencies in internal controls and applications that could result in potential fraud.
• Assume additional duties as required by the Fraud Manager from time to time.
• Ensure that Product Write-offs/Net losses match with GL accounts.
• Perform STIGG report out on all Fraud losses and fraud types.
• Source information from different data warehouses, data marts, manual systems and on-line system given the business requirement
• Conduct integrity checks both when extracting data developing reports.
• Present the outcome of the analysis to the business for decision making
• Accountability:   Change management (10%)
• Assist in enhancing operating systems for optimal results.
• Deliver professional communication and foster awareness regarding financial crime and fraud trends
• Act as the Subject Matter Expert on the content of the procedures, processes and investigation methodologies in the business.
• Participate in change meetings to contribute to new process designs.
• Take over processes when projects become business as usual (BAU)
• Accountability:  Risk and Control (15%)
• Take accountability for all risk events and the delivery of specified and agreed upon controls.
• Reporting of a risk and controls that ensures compliance.
• Keep abreast with compliance and regulatory requirements and liaise with all relevant stakeholders internally and externally in the organization to accurately execute and adhere to the rules and regulations.
• Whilst executing maintain an effective Quality Assurance environment
• Adhere to Organisational circulars, policies, business standards and other communications that impact the operation of the business unit.
• Ensure that reconciliations totals are balancing against GL Fraud and forgeries values .Reconciled General Ledger write-offs and ensure correct entries have been process in terms of regulatory compliance.
• Ensure that all TC40 / SAFE warnings, rejects and Data Accuracy Ad-hoc Detail report information are corrected and Data Elements are compliant.
• Check all existing and new reports for accuracy and data integrity
• Accountability:  Stakeholder Management (10%)
• Work closely and collaboratively with the members of the Investigations Units within the bank and other financial institutions.
• Develop and enhance networks and build relationships to align the team objectives with business partners within the organisation as well as strategic stakeholders.
• Maintain a high level of professionalism in stakeholder interactions, including written and verbal communications, based on sound knowledge of processes and procedures, schemes and understanding of relevant regulatory requirements.
• Support the person in the area responsible for service level agreement by providing input on the operational reporting requirements from the business.

Education

• Bachelor's Degree: Business Management, National Diplomas and Advanced Certificates: Banking

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Job Summary

• To ensure achievement of a data-led Compliance Team through building and embedding  Data Management controls and practices.

Job Description

• Knowledge of Data Management and Data Governance concepts and frameworks 
• Experience in, or knowledge of Master Data Management, Metadata Management, Data Quality and Data Lineage tooling and principles 
• Hands-on experience of using one or more of the following or equivalent toolsets (Informatica MDM, Informatica Product 360, SAP MDG, Informatica Axon, Azure Purview, Informatica IDQ) 
•  Lead the implementation of the RDARR/BCBS239 compliance controls for group compliance in conjunction with all related business units.  
• Forge strong business and stakeholder partnerships to ensure widespread adoption of the data governance strategy across the enterprise. 
• Align tactical initiatives to the data governance strategy across projects and programs. 
• Develop and implement best practices policies and guidance across the company’s key systems and data sources, core systems and introduce a consistent company-wide taxonomy and ontology across the company and its systems. 
• Lead working sessions with operational and information system owners regarding the on-boarding of new data assets including documentation of processes, procedures, system interfaces, data dictionaries, data models and requirements for all new analytical data assets. 
• Actively contribute with a broad-range of stakeholders as part of the Data Governance Council. 

Education

• Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)