Head: Short-Term Insurance Claims at Absa Group Limited (Absa)

Job Summary

• Develop tactical strategy and delivery plans, formulate associated practice/s and ensure operational implementation and adoption i.t.o. claims management methodology, governance and delivery objectives.
• Provide strategic and operational leadership of the short-term claims function across motor, non-motor, and commercial portfolios.
• The role ensures that all claim outcomes deliver cost efficiency, control integrity, and customer trust, while driving transformation through digitisation, supplier integration, and governance upliftment.
• This role is pivotal to achieving AIC’s operational excellence, leakage mitigation, and customer-centric transformation objectives. The Head of Short-Term Claims is a critical enabler of AIC’s operational transformation directly influencing the loss ratio performance, control maturity, and customer trust. Success in this role will secure AIC’s position as a digitally enabled, customer-first insurer within the Absa Group.
• Bachelor’s degree in Insurance, Risk, or Business (essential), Postgraduate qualification in Business, Risk, or Leadership (advantageous)

Job Description

• Strategic Direction: Define and implement the short-term claims strategy aligned to AIC’s broader operations, digital, and customer experience goals.
• Operational Leadership: Manage end-to-end claims performance (turnaround, accuracy, and quality) across all product classes.
• Financial Control: Drive sustainable loss ratios through strong leakage management, cost efficiency, and accurate reserving.
• Governance & Compliance: Maintain full adherence to FSCA, FAIS, POPIA, and Absa Group frameworks.
• Supplier & Partner Management: Oversee national supplier network (DCG, PG Glass, Glasfit, Builders, towing and car hire partners) ensuring commercial alignment and service excellence.
• Customer Experience: Embed empathy, fairness, and digital accessibility in every claims’ interaction, enhancing retention.
• Leadership & Capability: Build a technically strong, high-performing leadership team with deep control and operational capability.
• Regulatory certification: RE1/RE5, FAIS Fit & Proper
• 10–15 years’ experience in short-term insurance, with 5+ years in an executive or senior leadership role
• Proven record in claims transformation, automation, supplier governance, and financial control

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: October 28, 2025