Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
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Job Summary
- The Senior Change Manager will lead and manage moderate to complex change initiatives across the organisation, ensuring alignment with strategic goals, stakeholder alignment, effective communication, and adoption of new ways of working. This role requires extensive experience in change management and organisational development (OD) to drive transformation and enhance organisational effectiveness.
Job Description
Change Strategy and Planning
- Develop and manage change management plans for assigned projects.
- Conduct impact assessments and change readiness diagnostics.
- Define adoption success metrics and monitor progress.
- Lead the development and implementation of comprehensive change management strategies for major organisational initiatives.
Stakeholder Engagement and Relationship Management
- Map stakeholder influence and engagement needs.
- Develop and implement tailored stakeholder engagement plans.
- Manage stakeholder expectations and resolve resistance.
- Develop stakeholder engagement plans.
- Collaborate with senior leadership to integrate change management activities into project plans.
Communication Planning and Execution
- Design communication plans aligned to project phases and audiences.
- Design and execute communication strategies to ensure clear and consistent messaging throughout the organisation.
- Measure communication reach and adjust tactics as needed.
Learning and Development Alignment
- Conduct training needs analysis in collaboration with HR/Training.
- Oversee content development and facilitation of change-related training.
- Monitor learning outcomes to evaluate effectiveness.
- Facilitate workshops, training sessions, and coaching to support change initiatives.
- Lead the design and delivery of leadership development programmes.
Monitoring, Evaluation, and Continuous Improvement
- Track change adoption metrics, risk, and issue logs.
- Analyse post-change feedback and lessons learned.
- Recommend improvements to future change initiatives.
- Monitor and evaluate the effectiveness of change initiatives, adjusting as necessary.
- Foster a culture of continuous improvement, innovation, and agility.
Organisational Development Implementation
- Develop and implement OD strategies to improve organisational performance and culture.
- Conduct organisational assessments and provide actionable recommendations for improvement.
KEY COMMUNICATION AND RELATIONSHIPS
Internal
External
- Senior Project Teams and Managers: Lead change initiatives and manage resistance.
- Department Heads and Functional Leads: Collaborate to align change activities with business objectives.
- Human Resources (HR): Coordinate on advanced training and leadership development programmes.
- Communications and Marketing: Develop and implement strategic communication plans.
- Risk Management and Compliance: Integrate change strategies with risk mitigation plans.
- Data Analysis and Reporting Teams: Monitor change metrics and impact analysis.
- Training and Development Teams: Design and facilitate intermediate-level change training.
- IT Implementation Teams: Provide technical change support.
- Digital Transformation Unit: Coordinate on change initiatives involving new systems, processes, or platforms.
- Clients and Customers: Communicate change impacts and collect feedback.
- External Consultants: Manage vendor relations for change management tools and frameworks.
- Industry Networks and Associations: Stay updated on emerging change management practices.
- Regulatory Bodies: Ensure change initiatives comply with industry regulations.
MINIMUM REQUIREMENTS (WHAT IS REQUIRED TO PERFORM THE ESSENTIAL DUTIES)
Minimum Qualifications
Ideal Qualifications
- Bachelor’s degree in Business Administration, Organisational Development, Human Resources, Psychology, or a related field.
- Post graduate degree in Organisational Development, Change Management, or related field.
- Certification in Change Management (e.g., Prosci, CCMP).
- Project Management Certification (e.g., PMP, PRINCE2).
Minimum Experience
Beneficial Experience
- 7-10 years of experience in change management and organisational development.
- Demonstrated experience of change management frameworks (e.g., ADKAR, Kotter’s 8-Step Process, Lean Change).
- Demonstrated experience in managing large-scale change initiatives.
- Experience in a leadership role within a similar industry or sector.
- Experience in conflict management and stakeholder negotiation.
- Proficiency in data analysis and reporting tools (Power BI, Tableau).
- Exposure to project management methodologies (Agile, Lean).
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: October 28, 2025
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Job Summary
- Provide specialised Source to Pay support services to Absa stakeholders through expert problem-solving, compliance with policies and regulations, risk management, and ongoing process improvement in the following key process areas.
- Third Party (TP) onboarding, screening, and risk assessments (including anti-bribery, anti-corruption, and anti-money laundering policies and standards)
- Contract lifecycle management
- Catalogue management
- Inventory management
- Requisition review and verification - Central Request Management (CRA) oversight and control
- Purchase orders and goods receipts / service acknowledgements
- Sanction careening and Invoice verification
- Master data management and quality assurance (Third Party, Supplier Catalogues, Commodity codes, Business hierarchies, etc)
- Process optimisation and documentation, system enhancements and testing
Job Description
Key accountabilities
Risk Assessment and Due Diligence Support (CRA)
- Third Party due diligence processing (Coupa Risk Assess)
- Offer feedback on assessments regarding due diligence results to Absa requesters and those managing relationships.
- Updates on screening inquiries and status.
- Analysis and remediation of Third Party data quality.
- Track incident trends and recommend process, control, and application improvements.
- Support business effectiveness with reports, dashboards, and data-driven analytics.
Procure to Pay Review and Approvals (P2P)
- Review and approve purchase requisitions in accordance with the Group Procurement Policy and Standards. (Central Request Manager)
- Review and approve purchase supplier information updates (SIM forms) in accordance with the Group Procurement Policy and Standards. (Procurement Operations)
- Update category contract workflow information as and when required.
- Support and maintain procurement catalogues updates.
- Process sanction screenings and approvals for “One Time Supplier” invoices.
- Review and maintain procurement relevant access requests (Africa Access and RSAM)
- Support Internal and External Audit with data analysis and reporting.
Support to Absa customers, Business Units, and Third Parties
- Review the procurement system landscape, data integration, and connections to related upstream and downstream areas.
- Provide information on standard processes and governance throughout the Source to Pay (S2P) value chain.
- Identify, implement, and maintain process improvements across the S2P value chain.
- Monitor and help maintain data quality in accordance with established policies and standards for governance and compliance.
- Manage incidents and requests based on service-level agreements.
- Assist third-party service providers with application and process-related support.
- Update and maintain templates and forms to reflect compliance and regulatory requirements.
Role/person specification
Preferred Education
- Relevant qualifications and certifications (i.e., Procurement (CIPS) / Logistics / Supply Chain, Technology (SAP/ Coupa) NQF level 4 and above
- Diploma in Risk Management/ Sourcing/ Project Management, and or Supply Chain related qualification
Preferred Experience
- 5 years of related experience in:
- undefined
- undefined
- undefined
- undefined
- undefined
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Knowledge and Skills
- Customer orientated
- Ability to work under pressure
- Analytic mindset
- Strong focus on process and data quality
- Excellent communications skills with a high proficiency in English (written and spoken)
Education
- Higher Diplomas: Business, Commerce and Management Studies (Required)
End Date: October 24, 2025
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Job Summary
- To support the credit risk process through carrying out comprehensive and quality credit risk functions within the credit lifecycle to create shared growth within the boundaries of internal policies and external regulations for Growth Business clients
Job Description
- Risk Management: To conduct quality credit risk assessments and reviews, Proactively manage credit risks associated with clients, Develop data driven strategies, facilitate the credit sanctioning process to ensure responsible risk decisions
- Data and Systems Management: To produce and analyse relevant management information and insights management
- Governance: Ensure the bank's credit, philosophy and all relevant legislation is adhered to | Customer Management: Investigate and resolve all escalated customer complaints
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: October 31, 2025
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Job Summary
- The Integrated Channels Bulk Cash Device team a division of PPB Tech is seeking a specialist product engineer well skilled and experienced in C# and ATM and Self Service experience.
- Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.
Job Description
- Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
- Contribute to all phases of the development lifecycle including
- Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
- Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
- Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
- Apply general design patterns and paradigms to deliver technical solutions
- Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site environments – supporting and managing your applications all the way to production)
- Automate tasks through appropriate tools and scripting Debug existing source code and polish feature sets.
- Work with integrated teams and other developers to improve and evolve technical products and services
- Align all application development & development process to Group Architecture & Infrastructure guidelines
- Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
- Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
- Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.People
- Conduct peer reviews, testing, problem solving within and across the broader team
- Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)Risk & Governance
- Identify technical risks and mitigate these (pre, during & post release)• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
Critical Skills and experience
- ATM Experience
- Development Experience
- EMV Experience
- Experience working with XFS
- Cash Experience
- Ability to review complex device logs
Education
- Bachelor's Degree: Information Technology
End Date: October 28, 2025
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Job Summary
- To monitor the risk profile of the business and execute audit assignments in accordance with the Group Audit Plan and Internal Audit methodology, relevant policies, procedures and quality standards.
Job Description
Audit planning
- Participate in the 6+6 audit planning cycle, provide input by taking into account the risk and control profile, business strategy and material risks affecting the business.
Assurance
- Develop an in-depth knowledge of Absa and the various business areas and use this knowledge to execute on assurance responsibilities.
- Actively participate in all the audit phases - planning and scoping (identification of risks and controls), fieldwork (execution of design and operating effectiveness assessments) and reporting (ensure audit observations and planned actions are agreed with management for factual accuracy).
- Ensure delivery adheres to the audit methodology and quality standards.
- Identify opportunities for using Data Analytics and enhanced automated auditing techniques.
- Prepare audit observations and make sure that they are concise, factually accurate and cover all of the significant issues. The observations must be insightful, address the root causes, and have agreed actions that fully mitigate the risk.
Teamwork
- Engage proactively with Internal Audit colleagues during assignments and request technical assistance where required and based on knowledge of business areas, provide guidance to other auditors and peers by sharing best practice so that their work meets and sometimes exceeds quality standards
Relationship and Portfolio management
- Business Monitoring and stakeholder engagement - Develop and maintain relationships with business (including 1and 2 Line of Defense) and actively monitor the risk profile of the business to inform audit planning, reporting and audit delivery. Support the Combined Assurance effort across the 3 LOD to strengthen the control environment.
- Provide input into Risk and Committee reporting, clear messaging and impact on the risk and control environment of the business.
Knowledge Management
- Display professional skepticism and apply a residual risk lens to potential audit issues with management and in final reporting.
- Continuous upskilling on both technical and other core competencies.
- Keeping up to date with industry trends, regulatory changes and professional standards.
- Based on knowledge of business areas, provide guidance to other auditors and peers by sharing best practice so that their work meets and sometimes exceeds quality standards
Minimum Requirements
- 3 Years' experience in audit, risk management or governance and control
- Basic knowledge of CIB products, and regulatory requirements related to Payments and Transactional Banking
- B Degree Internal Auditing, or similar
Preferable
- Exposure to General Technology, use of Computer Assisted Audit Techniques (CAATs) and data analytics
- Certified Internal Auditor (CIA)/ Chartered Accountant (CA)
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: October 28, 2025
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Job Summary
- Manage people change aspects for a portfolio of strategic and continuous improvement initiatives to ensure adoption, embedment, knowledge management and proficient utilisation of the change, to maximize benefits realization, value creation, and achievement of strategic outcomes.
Job Description
- Prepare the business for change and to ensure consistency in execution to realize maximum benefits and to mitigate any negative impacts to both colleagues and customers.
- Collaborate with key stakeholders in various business areas, including Technology, Human Resources, and Enablement Heads, to understand system changes and their impact on various teams. Foster strong relationships to ensure alignment and successful implementation.
- Drive accelerated change embedment, change adoption, and promote greater proficiency of the changes that impact colleagues on initiatives within the book of work.
- Design and deliver clear, consistent, and targeted communication plans that address the needs and concerns of different employee groups throughout the change process.
- Develop and execute comprehensive change management strategies tailored to support the adoption of new and enhanced changes across the business.
- Identify potential resistance to change and proactively address concerns through coaching, feedback, and any other ongoing support mechanisms.
- Develop strategies to foster a positive attitude toward change and encourage adoption.
- Establish metrics to monitor the progress of adoption and employee engagement. Gather feedback and continuously refine change management approaches to ensure successful outcomes.
- Ensure that change initiatives align with the organization’s frameworks, values and culture, reinforcing positive behavior and encouraging collaboration across teams.
- Oversee the planning and execution of change management activities, ensuring timely delivery and alignment with project milestones. Coordinate with project managers or scrum leads, to integrate change management efforts with overall project plans.
- Lead post-implementation reviews to assess the effectiveness of change management strategies. Identify lessons learned and apply them to future initiatives to enhance change readiness within the organization.
- Develop and implement knowledge management strategies for business initiatives.
Key Skills required
- Certified People Change Management accreditation.
- Relevant Bachelor’s degree, Industrial Psychology major an advantage.
- 8 years' operational and strategic people change management experience.
- People Change management experience on large scale/ complex tech-solutions initiatives.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: October 28, 2025
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Job Summary
- The Senior Manager Risk: Change and Third Party Risk Management is a crucial value defender role reporting to the Head of Governance, Risk Enablement and Reporting. The role is accountable for establishing and sustaining governance, risk management practices for the Change and Third-Party Risks types across the Business Banking cluster.
- The role encompasses management and roll out of Change and Third-Party risk policies and standards and managing the risk profiles. This involves assessing these risk types against set appetite.
- A key pillar of the role is to embed a culture of risk awareness and ownership by the areas supported to aid the banks management of risk in these 2 key risk areas. The ability to leverage digital tools and technology to automate processes and generate commercial value will be paramount.
- With a focus on efficiency driven by automation, digitization, and cost optimization, you will consistently create demonstrated value for our clients.
Job Description
- To prepare an operational plan from the strategy and coordinate delivery plans for first line of risk defense in Business Banking, working with business stakeholders and second line partners.
- Perform Risk Assessments for Change and Third-Party Risk monthly.
- Roll out Change and Third Party Risk Policy and Standards requirements and ensure gap analyses are done when new policies and standards are published.
- Conduct CPA’s/RCA’s for the risk types and ensure all risk events logged against risk types are valid accurate and complete.
- Ensure Key Risk Indicator are set, rolled out and monitored with exceptions rolled out.
- Coordinate audit information that needs to be submitted when Risk function is being audited and all necessary risk administration activities required to execute on first line risk mandate.
- To be the SME and though leader on the Change and Third Party risk types in BB and leverage on the Group experts and second line of defence colleagues.
KEY FOCUS AREAS
Governance and Risk Policy and Standard Translation
- Localize and operationalize the Group Policies and Standards on Change Risk and Third-Party Risk Management.
- Ensure monthly reporting and assessment in all relevant risk forums.
Integrated Risk Reporting and Assurance
- Deliver timely, accurate, and insightful risk reporting to cluster and Group-level forums.
- Develop dashboards, thematic risk reports, and early warning indicators to support data-driven decision-making.
- Monitor and ensure closure of audit and regulatory findings, addressing control gaps and enhancing assurance.
ACCOUNTABILITIES
Strategy Execution
- Translate strategic objectives into operational plans and execution roadmaps for the business area.
- Align functional priorities with business unit goals, setting clear short- and medium-term milestones.
- Support strategic initiatives through effective partnerships and structured programme delivery.
- Monitor execution progress and adjust plans to ensure alignment with business outcomes.
Customer Primacy
- Ensure governance and resilience practices support uninterrupted delivery of critical customer services.
- Embed customer-centric risk management approaches that protect client trust and experience during disruptions
- Use customer insights to inform operational plans and prioritise improvements.
Sustainable Growth
- Strengthen the cluster’s ability to withstand and recover from operational shocks, enabling consistent performance.
- Contribute to growth planning aligned with segment and enterprise priorities.
- Support execution of growth strategies and operational initiatives.
- Track performance against growth targets and resolve delivery barriers.
Client-Driven Innovation and Change
- Promote innovative approaches to resilience and governance that respond to evolving client needs.
- Enable agile governance structures that support transformation and change initiatives.
- Identify opportunities for innovation in products, services, or operations.
Digital Adoption
- Leverage digital tools and platforms to enhance risk reporting, resilience dashboards, and early warning systems.
- Promote automation and data-driven insights in governance and BCM processes.
Good Governance, Risk and Compliance
- Oversee governance forums and secretariat services to ensure regulatory alignment and ethical conduct.
- Monitor and close audit and regulatory findings, ensuring robust control environments.
- Act as governance advisor to the COO and Exco, ensuring compliance and strategic alignment
- Implement governance and compliance frameworks in team routines.
- Promote risk awareness and respond to regulatory changes.
- Support audit readiness and ensure compliance adherence.
- Manage risk profile and ensure resolution feedback to stakeholders.
Stakeholder Management
- Build strong relationships with internal and external stakeholders, including regulators, auditors, and Group functions.
- Serve as a trusted advisor to the COO and Business Banking Exco on governance, risk, and resilience matters.
- Champion a network of Change and Third Party Risk.
QUALIFICATIONS AND EXPERIENCE
Education/Qualification:
- Post Graduate Degree: Honours Degree, Post Graduate Diploma and Professional Qualifications [NQF8]
Work Experience:
- 6 – 10 years experience in a specific capability of importance to the bank,
- Experience must include developing customer-centric solutions or corporate practice development while managing stakeholders across business and/or functional areas.
- Exposure to digital transformation and data-driven decision-making is preferred.
- Track performance against growth targets and resolve delivery barriers.
COMPETENCIES
- Leadership Competencies:
- Strategic Thinking
- Communication
- Influence
- Creativity and Innovation
- Delivering Results
- Adaptability
- Collaboration
Knowledge and Skills:
- Strong commercialization and monetization skills with an affinity for finance
- Digital affinity and dexterity that leverages technology to automate and create commercial value
- Mindset of efficiency driven by automation, digitization and cost optimization, to create client value)
- Deep understanding of enterprise risk management, governance frameworks, and regulatory requirements.
- Expertise in business continuity planning, crisis management, and operational resilience.
- Strong strategic thinking and ability to translate frameworks into actionable business practices.
- Excellent stakeholder engagement, communication, and influencing skills.
- Skilled in risk reporting, data analysis, and development of dashboards and early warning systems.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: November 4, 2025
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Job Summary
- To coordinate, plan & deliver day-to-day team tasks & activities in order to execute administration services accurately & timeously in support of org. policy compliance through the execution of predefined objectives as per agreed SOPs.
Job Description
Diary, Meetings, Events and Travel Management
- Manage the diary of the manager, in an efficient manner by using Outlook, to set up meetings requested by the line manager or to accept meetings requested by others where the managers presence is needed. Ensure that MS Teams links are added to online meetings.
- Track and monitor the acceptances and declines obtained from the relevant parties that have been invited to the meeting. Where possible, resolve issues independently but where needed escalate any concerns and issues to the manager
- Liaise with relevant parties to re-schedule any meetings, based on a request from either the manager or the original meeting organiser.
- Print all documentation relevant to the meetings and prepare daily meeting packs and give them to the manager for their reference.
- When requested to by the manager, attend in team meetings to take the minutes of the meetings. Ensure that the minutes are typed, approved by the meeting chair, and distributed to the relevant parties within the agreed time.
- Be available to meet new joiners to the team/function and assist them on their 1st day to get their laptop and access card.
- Arrange access to the buildings and restricted floors
- Arrange any venues and catering for any team events, as requested by the manager, and obtain the managers approval on any orders prior to placing them with the suppliers.
- Liaise with the in-house travel agency to make the travel bookings for any domestic and international trips the manager is required to make and in so doing ensure adherence to the required travel approval process.
- Organize meetings and functions for the team including logistics arrangements such as venues, menus, travel arrangements, etc.
General Administrative Support
- Assist visitors by directing them to the correct venue or person that they are looking for. Or assist by signing for the package/documentation that is being delivered.
- Assist with any typing and preparation of Word, Excel and PowerPoint documentation needed by line manager.
- Ensure all necessary documents are filed on the share drive of the department
- Take charge of general office administration including ordering of stationery.
- Arrange refreshments and beverages for the team(s) for special occasions. E.g., Valentine’s Day, Easter, and Women’s Day.
- Enforce company policy in terms of procedures including travel, cellphone, expense claims etc. (i.e., taking policy into account).
- Retrieve bank property e.g., cellphones, 3G cards, laptops, access cards etc., from the direct reports, of the manager, who leave the bank and return to the relevant parties.
- Assist with any general administration e.g., photocopying, scanning, document binding etc. that line manager requires.
- Build and maintain a contact database for the team and ensure that data is kept current.
- Maintain project documentation for departmental projects on request. Ensure that documents and reports are adequately completed by team members.
Account and cost maintenance
- Based on requests from the manager, request quotes from approved suppliers and generate purchase orders
- Follow up with vendors for the delivery of items. Check the invoices against items received from vendors.
- Obtain sign off on invoices from the cost centre owner and submit to accounts payable for payment. Follow up with accounts payable when vendors advise that they have not been paid.
- Investigate and resolve any unknown entries with the Accounts Payable department.
- On a monthly basis, request team members to submit supporting invoices for corporate credit card expenses. Complete the reconciliations obtain the individuals signoff and submit for processing.
- Arrange documentation to be sent to archives and retrieve documents from archives when needed.
Logistical requirements
- Take charge of office moves for team members including liaising with Facilities Managers and CRES
- Arrange catering for team events as requested. Ensure that the line manager approves orders prior to placing them.
- Ensure that the meeting room and venue has been checked prior to the meeting. Follow-up with the Executive Kitchen 24hours before to ensure that the food is delivered on time for the event/meeting
Operations Support
- Vendor Support and management of FOOS
- Supplier Management -Service Reviews
- Onboarding of vendors
- Procurement liaison
Education and Experience
- (NQF level 4): Grade 12
- Office administration diploma
- Good Matric pass with English
- At least 2 years working experience in an administrative role
- Some experience working in a bank.
Knowledge & Skills
- Interpersonal skills
- Planning and organizing
- MS Office (E-mail, Excel)
- Verbal and written communication
Competencies
- Deciding and initiating action
- Working with People / Teamwork
- Analysing / Problem Solving
- Planning and organizing / Coordination & Control
- Delivering results & Meeting Customer Expectations / Meeting Customer needs and
- Delivering Quality
- Coping with Pressure and Setbacks / Resilience
Education
- National Senior Certificate/ Matric (Grade 12): Office Administration (Required)
End Date: October 27, 2025
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Job Summary
- We are seeking a senior leader to integrate and lead two high-performing data teams focused on two key headline product portfolios within the Personal and Private Banking cluster business.
- This role is central to enabling strategic, data-driven decision-making and customer-centric innovation across the Personal and Private Banking segments.
- This role falls within the Analytics & Modelling sub-job family, where the focus is on employing advanced analytics and modelling techniques to extract insights from data, inform decision-making, and support strategic initiatives. The successful candidate will act as a value enabler and integrator, bringing deep functional expertise and industry insight to shape and execute the data enablement strategy.
- Importantly, the current teams are at varying levels of maturity and are primarily focused on reporting. This role requires a leader who can build and scale insight-generation capabilities, embedding advanced analytics practices and uplifting the overall data maturity.
Job Description
Qualifications & Experience required
- Bachelor’s degree in Data Science, Statistics, Computer Science, Information Systems, Mathematics, Economics, or a related field (required).
- Postgraduate qualification in Data Analytics, Business Intelligence, or Applied Statistics (preferred).
- Minimum 5–7 years’ experience in data analytics, insights, or data enablement roles within a commercial bank, specifically in Personal and Private Banking.
- Proven ability to lead cross-functional teams and influence data strategy across business and technical domains.
- Demonstrated experience in working with engineering and data architecture teams to define and deliver structured, scalable data solutions.
Preferred Certifications (not all required)
- SAS Certified Advanced Analytics Professional
- Microsoft Certified: Power BI Data Analyst Associate
- Certified Analytics Professional (CAP)
- Google Data Analytics Professional Certificate
- Advanced SQL Certification
Key areas of responsibility/performance:
- Insight Leadership & Capability Building: Transition reporting-focused teams into insight-driven analytics hubs. Develop and embed advanced modelling and analytics capabilities to unlock deeper customer and product insights.
- Team Leadership, Development & Integration: Lead, manage & mentor two specialist teams, fostering a collaborative, high-performance culture that values continuous learning, innovation, and delivery excellence.
- Advanced Analytics & Modelling: Apply sophisticated techniques using SQL, SAS, Python, and BI platforms (e.g., Power BI, Tableau) to uncover trends, predict behaviours, and support strategic initiatives.
- Data Quality & Governance: Champion high standards of data integrity, accuracy, and compliance. Implement robust governance frameworks aligned with regulatory and internal policies.
- Operational Efficiency & Automation: Lead initiatives to automate reporting and streamline data processes, freeing up capacity for strategic analysis and innovation.
Cross-Functional Collaboration:
- Partner with the Enablement team to embed horizontal capabilities, standardised tooling, and best practices across the data value chain.
- Work closely with the Customer team to ensure insights are aligned with customer needs across products and channels.
- Collaborate with the Engineering team and the Chief Data & Analytics Office (CDAO) to define and structure data requirements, ensuring optimal data warehouse design and accessibility for analytics use cases.
- Strategic Enablement & Monetisation: Translate insights into business opportunities, supporting sustainable growth, product optimisation, and data monetisation initiatives.
- Functional Leadership: Influence and provide structure to key value elements within the data enablement function, aligning delivery with ABSA-wide strategic goals and benchmarking for optimal fit.
- Change Enablement: Lead the planning and execution of controlled changes to data practices and processes, fostering innovation and organisational agility.
Education
- Bachelor's Degree: Data Science
End Date: October 31, 2025
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Job Summary
- Develop tactical strategy and delivery plans, formulate associated practice/s and ensure operational implementation and adoption i.t.o. claims management methodology, governance and delivery objectives.
- Provide strategic and operational leadership of the short-term claims function across motor, non-motor, and commercial portfolios.
- The role ensures that all claim outcomes deliver cost efficiency, control integrity, and customer trust, while driving transformation through digitisation, supplier integration, and governance upliftment.
- This role is pivotal to achieving AIC’s operational excellence, leakage mitigation, and customer-centric transformation objectives. The Head of Short-Term Claims is a critical enabler of AIC’s operational transformation directly influencing the loss ratio performance, control maturity, and customer trust. Success in this role will secure AIC’s position as a digitally enabled, customer-first insurer within the Absa Group.
- Bachelor’s degree in Insurance, Risk, or Business (essential), Postgraduate qualification in Business, Risk, or Leadership (advantageous)
Job Description
- Strategic Direction: Define and implement the short-term claims strategy aligned to AIC’s broader operations, digital, and customer experience goals.
- Operational Leadership: Manage end-to-end claims performance (turnaround, accuracy, and quality) across all product classes.
- Financial Control: Drive sustainable loss ratios through strong leakage management, cost efficiency, and accurate reserving.
- Governance & Compliance: Maintain full adherence to FSCA, FAIS, POPIA, and Absa Group frameworks.
- Supplier & Partner Management: Oversee national supplier network (DCG, PG Glass, Glasfit, Builders, towing and car hire partners) ensuring commercial alignment and service excellence.
- Customer Experience: Embed empathy, fairness, and digital accessibility in every claims’ interaction, enhancing retention.
- Leadership & Capability: Build a technically strong, high-performing leadership team with deep control and operational capability.
- Regulatory certification: RE1/RE5, FAIS Fit & Proper
- 10–15 years’ experience in short-term insurance, with 5+ years in an executive or senior leadership role
- Proven record in claims transformation, automation, supplier governance, and financial control
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: October 28, 2025
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Job Summary
- Are you a fleet card expert with alliances experince? Here is an exciting career opportunity for you. In this role you will design a Joint Venture Alliance Strategy with Oilco & Digital players to supplement our current Fleet Card plan.
- You will execute on this Strategy by aligning Product, Legal, Commercial and Operational requirements. The role entails driving sales efforts across Absa (in partnership with Head of Fleet Card Sales) by designing campaigns and marketing plans in time to build additional revenue streams with other partners.
Job Description
Product/Proposition Design and Development
- Provides the design and development of new and existing Projects/Propositions, taking to market and run of compelling and commercially viable product propositions spanning the product lifecycle.
- Drives innovation around the product development and management cycle.
- Prepare business cases for new product developments.
- Manage marketing collateral of commercial asset finance
- Responsible for the operational query resolution of aspects of the respective product
- portfolio relating to commercial asset finance.
Risk and Issue Management
- Ensuring an optimal and compliant control environment for the product portfolio in commercial asset finance.
- Recognised internally as First Line of Defence (1LOD) in risk and issue management and has links to broader risk SME network internally and externally and across Absa.
- Implements recommendations to enhance risk management techniques internally.
Stakeholder Management
- Ensures service delivery is in line with SLA’s (internal and external stakeholders)
- Drive interaction with all relevant Infrastructure areas across the business in addressing product management requirements and priorities.
- Drive relevant communication related to product changes or new product implementations.
- Participate in Group-level activities and forums that impact the respective Product portfolio.
- Effectively communicate developments within areas of activity to all relevant internal and external stakeholders.
Finance
- Monitor financial performance of JV and Alliance portfolio
- Assist in compiling Medium term plans (MTP) and Short Term Plans (STP) budgets on an annual basis and track performance against these budgets
- Understand financial impact of product development and marketing activities in order to align with budgets available
Product Management
- Collaborates with the respective stakeholders in ensuring that Product value propositions seamlessly integrate into segment and sector value propositions to support and enable the acquisition and retention of customers in specific segments and sectors to support the targeted commercial and customer shapes.
- Management and coordination of activities relating to roll out of new products and product enhancements.
- Responsible for updates and change of product and process documentation.
- Provides exception reporting on rate and fee deviations and revenue leakage in maintaining key product performance indicators for the respective Product portfolio
- Implementation of new product or changes to existing products into the business.
Education
- Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
End Date: October 29, 2025
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Job Summary
- Optimise the profit and economic value of portfolios of Small Business key account clients requiring low to medium complexity commercial banking requirements by focusing: a) origination efforts to quire new clients; b) cross-sell to existing client base; c) coverage efforts to service clients in accordance to the segment CVP
Job Description
- Relationship Management: Own the primary relationship with the client by being the client’s main contact point for all corporate and investment banking needs.
- Client Solutioning: Take overall accountability for service delivery by setting the rules of engagement for the cross functional team, which includes Transactional Banker, Credit Analyst, Segment Support Client Control Team, Client Service Consultant & Product & Sector teams.
- Manager Risk Assessment: Take ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments
Education
- Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
End Date: November 30, 2025
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Job Summary
- Provide superior, seamless customer experience and offering suitable solutions to meet client needs. Utilise technology and leverage the virtual omni-channel environment, to deliver service in an efficient and cost-effective manner. Perform banking duties and oversee the financial activities for business and individual customers.
Job Description
- Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.
- Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements.
- Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.
- Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
Education
- Higher Diplomas: Business, Commerce and Management Studies (Required)
End Date: November 30, 2025
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Job Summary
- We have an exciting opportunity for an Information Technology (IT) Auditor to join our Absa Group Internal Audit Division. The incumbent will execute audit assignments in accordance with the Absa Group Audit Plan, Internal Audit methodology, and relevant policies, procedures, and quality standards. This role is ideal for professionals passionate about technology risk, cybersecurity, and assurance within the financial services sector.
Job Description
Responsibilities include but not limited to:
- Develop an in-depth knowledge of the methodology, by attending training sessions and using knowledge gained during audits, use this proactively in executing audit activities.
- Assist the Audit Manager with planning and execution of Design Effectiveness and Operating Effectives Testing, uniformly applying the methodology and quality standards, focusing the work on key risks, with minimum supervision from the audit manager
- Develop and maintain relationships with key audit contacts on each audit by attending continuous stakeholder meetings. In addition, engage closely with stakeholders during assignments and encourage open discussion and interaction with business on the risks associated in their environment.
- Support the Audit manager in the identification of risks to be tested by participating in planning sessions.
- Develop an in-depth knowledge of Absa and the various business areas and use this knowledge to assess risks and controls through identifying, assessing and documenting risks and controls within these processes.
- Evaluate the design and operating effectiveness of controls and document all working papers in the audit management platform for review by the audit manager.
- Ensure all audit observations and planned actions are factually agreed with management as soon as they arise and increase the speed of report issuance. Provide suggestions to stakeholder management on how they can address the control issues identified.
- On an ongoing basis throughout the audit, discuss and agree the factual accuracy of audit observations with the Audit Manager and Head of Audit.
- Provide feedback to the Audit Manager and audit team with progress and observations raised during the audit by communicating honestly, frequently and effectively. Build and maintain good working relationships with fellow auditors.
- Prepare audit observations and make sure that they are concise, factually accurate and cover all of the significant issues. The observations must be insightful, address the root causes, and have agreed actions that fully mitigate the risk.
Minimum Qualifications and Experience:
- Bachelor’s degree in Information systems, Computer Science Information Technology Internal or IT Auditing or related field
- Technology and Cyber security management best practices
- 2-4 years IT Auditing experience, preferably from a Bank or Audit Firm or Consultancy
- CISA – Certified Information Systems Auditor (advantageous)
Knowledge & Skills:
- Strong understanding of IT general controls (ITGCs), application controls, and cybersecurity frameworks
- Familiarity with banking and insurance products, systems, and regulatory requirements would be preferred but not mandatory
- Experience with data analytics tools (e.g., ACL, IDEA, SQL, Python, Power BI)
- Knowledge of automation and continuous auditing techniques
- Ability to influence stakeholders, communicate effectively, and maintain professional relationships
- High level of integrity, confidentiality, and professional skepticism
- Ability to work independently and under pressure in a fast-paced, regulated environment.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: October 29, 2025
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Job Summary
- The Head of Lending Strategy – Vehicle Finance is a strategic enterprise leader responsible for setting the long-term direction for credit risk and pricing across the home lending portfolio within the Retail business. This role operates with a broad scope of influence, accountable for shaping strategic priorities over a 3–5+ year horizon. It requires the ability to lead through complexity, make high-impact decisions, and deliver sustainable outcomes across financial performance, risk, regulatory alignment, and customer value.
- As a key member of the Risk and Vehicle Finance teams, the role ensures that vehicle finance risk appetite and lending strategies are forward-looking, competitive, and resilient—balancing margin, volume, and risk across varying economic and market cycles. The incumbent partners with senior stakeholders across Risk, Finance, Treasury, Product, Distribution, and Regulatory Affairs to lead integrated, enterprise-aligned decision-making in one of the bank’s critical business segments.
- The incumbent will lead a team of experienced retail credit risk professionals, encompassing a diverse range of quantitative and risk management expertise, to oversee the lending strategies of a large and complex retail portfolio.
Job Description
Portfolio Management
- Define and drive the long-term lending strategy for vehicle finance, aligned to retail growth ambitions, portfolio resilience, and evolving customer needs.
- Own and evolve the risk appetite, credit strategy, and decision frameworks for vehicle finance, ensuring alignment with external obligations and internal targets
- Shape strategic responses to macroeconomic shifts, regulatory changes, housing market trends, and competitive dynamics.
- Lead enterprise-level thinking to influence cross-functional decisions that impact profitability, capital efficiency, and customer proposition.
- Set and monitor concentration thresholds to ensure portfolios stay within Credit Risk Appetite in a 1-in-10 stress scenario.
- Create Early Warning Indicators to maintain earning volatility within threshold through the cycle.
- Ensure MI is developed and automated to monitor strategy performance and review reports from MI teams and relevant product committees.
Acquisitions, Pricing and Collections Strategy Ownership
- Oversee portfolio-level risk performance and lead enhancements to credit lifecycle strategy management, including origination, collections, and portfolio monitoring.
- Develop and oversee vehicle finance pricing strategy, including variable, fixed, owner-occupied, and investor lending segments.
- Work in close collaboration with the customer strategy team to develop strategies across retail products that extract maximum value for the customer and contribute positively to the PPB franchise.
- Coordinate with the Fraud Risk team to align fraud and credit underwriting strategies
- Use data-driven insights to drive differentiated pricing models that optimize margin, capital usage, and competitive positioning.
- Ensure systems used for implementing collections strategies are fit for purpose and identify enhancements, confirming strategies are working as required and according to implementation plans
- Collaborate with PPB and Group Risk to support robust governance and effective capital deployment.
Risk Measurement
- Report monthly Impairment and Risk Weighted Assets (RWA) numbers for the BU, articulating the underlying drivers of performance, measuring against plan, and reasons for deviations.
- Forecast these metrics accurately during planning processes, incorporating current credit performance across the credit life cycle, changing macro conditions, industry changes, and management actions that may impact outcomes.
- Calculate impairment and capital impacts arising from strategy changes, management actions, scenario analysis, etc.
- Ensure the portfolios are sufficiently provisioned from an expected credit loss (ECL) and RWA perspective.
Enterprise Collaboration & Influence
- Engage senior leaders across PPB and Group functions to ensure cohesive, aligned strategic execution across credit, pricing, distribution, and risk.
- Act as a senior representative in strategic forums, shaping and defending the credit and pricing agenda at the enterprise level.
Leadership & Capability Development
- Build and lead a high-performing team with advanced skills in pricing analytics, credit strategy, portfolio management, and strategic thinking.
- Promote a culture of innovation, accountability, and commercial excellence.
- Invest in future capability development to meet the evolving needs of the home lending business.
Core Capabilities:
- Visionary leadership with the ability to set and execute long-range strategy in a complex, fast-evolving environment.
- Deep subject matter expertise in home lending, credit risk, pricing, and regulatory frameworks.
- Strong financial and commercial acumen, with a robust understanding of margin, capital, and portfolio performance drivers.
- Proven track record of enterprise-level influence, stakeholder management, and decision-making under ambiguity.
- Advanced analytical and modelling capability; able to translate insights into executable business strategy.
- Experience managing regulatory scrutiny and risk compliance in high-stakes product environments.
Key Performance Indicators (KPIs):
- Sustainable growth in the vehicle finance portfolio within risk appetite
- Improvement in portfolio profitability measures (e.g., NIM, RoRC, RoA)
- Reduction in credit losses and arrears while maintaining competitive acquisition
- Strategic pricing execution across channels and segments
- Regulatory and audit outcomes related to credit and pricing frameworks
- Maturity of data-driven decisioning and model-based pricing
- Cross-functional stakeholder alignment and influence at executive level
Preferred Years of Experience
- Twelve to fifteen (12 to 15) years’ experience in managing a fully-fledged credit function in a banking or credit environment, including scorecard deployment.
- Proven track record of leadership ability
- Ten (10) years’ experience in Banking
- Eight (8) years’ experience in building and deploying risk strategies
Education
- Postgraduate Degrees and Professional Qualifications: Business, Commerce and Management Studies (Required)
End Date: October 29, 2025
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Job Summary
- At Absa, we’re reimagining the future of PPB Lending through data-driven insights and smarter lending decisions. We’re seeking a talented and analytical Credit Risk Strategy Analyst to join our Personal & Private Banking (Personal Lending Strategy) team — where strategy, data, and innovation converge.
- We’re looking for a passionate professional to elevate our credit risk capabilities for Growth Business clients. In this role, you’ll play a pivotal part in shaping the credit lifecycle, delivering insightful, high-quality risk assessments that enable responsible growth. You’ll thrive in a dynamic environment, balancing innovation with compliance, and helping unlock opportunities through sound risk practices aligned with internal policies and external regulations.
Job Description
About the Role:
- In this role, you’ll support the Portfolio in developing, refining, and implementing underwriting, pricing, and profitability strategies for both new and existing customers. You’ll use data and analytics to drive smarter credit decisions, ensuring that lending remains both responsible and profitable.
- You’ll also track performance, produce insightful management reports, and identify emerging trends to help shape strategic business decisions across unsecured lending products.
What You’ll Do:
- Develop and implement data-driven underwriting, pricing, and profitability strategies.
- Monitor key credit risk indicators such as Loan Loss Rate (LLR), Return on Regulatory Capital (RoRC), and default trends.
- Review and refine credit policy and business rules to align with risk appetite.
- Collaborate with teams across Credit Risk Modelling, Portfolio Analytics, and Business to ensure strategy alignment.
- Produce high-quality management information (MI) reports and ad-hoc analysis to inform business strategy.
- Support the resolution of escalated customer complaints and reassess declined applications where necessary.
What You’ll Bring:
- Degree (NQF 7) in Business, Statistics, Actuarial Science, Mathematics, Risk Management, or a related field.
- 3+ years’ experience in data analysis or credit risk within financial services.
- Solid proficiency in SAS or SQL programming (SAS Viya advantageous).
- Strong analytical, problem-solving, and data interpretation skills.
- Understanding of credit acquisition, pricing strategies, and credit risk modelling.
- Excellent communication and stakeholder engagement skills.
End Date: October 27, 2025
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Job Summary
- The role is responsible for supporting the Model Risk Centre of Excellence in driving the standardisation of modelling approaches in quant teams across the bank, conducting research on best practice model development methodologies, participating in initiatives that seek to upskill the quantitative community and driving efficiency through innovation and technological capabilities.
- The incumbent will have wide exposure to various model types and business landscapes, including (but not limited to) regulatory capital models, IFRS9 models, pricing models, application and behavioural scorecards and machine learning and artificial intelligence models, used in both retail and wholesale portfolios.
Job Description
Key Responsibilities:
- Support model development and model risk teams as a subject matter expert by providing consultative input on the technical components of the model lifecycle.
- Consult with business stakeholders to develop an understanding of their needs within the modelling space. Propose and embed solutions that deliver tangible value by collaborating with quant teams in the bank. Ensure that solutions align with industry best practice and regulatory/accounting requirements (e.g., Basel, IFRS9) where applicable.
- Translate theoretical and/or academic knowledge into practical methodologies that can be understood by business stakeholders. Assist with the interpretation of highly technical concepts and communicate these in a manner that is clear to a wide variety of audiences.
- Assist with upskilling and knowledge share initiatives aimed at the Absa quant community.
- Develop high-quality, standardised and improved modelling approaches, model assessment metrics, templates, frameworks and/or code that result in the use of more accurate and/or more efficient methodologies. Drive the embedment of newly developed methodologies within the bank.
- Produce technical guideline documents that will become part of the quantitative community’s library of approved and recommended modelling methodologies.
- Leverage technology, such as SAS Viya, to enable greater efficiency throughout the model lifecycle, improve ways of work and embed standardised approaches for model development. Demonstrate the capabilities of technology platforms by developing proof-of-concepts (POCs) and/or assisting quants with existing model developments in cutting edge model development platforms.
- Stay abreast of best practice modelling approaches in the quant community.
- Apply sound understanding of Model Risk principles and industry standards/regulations that affect models (e.g., Basel Accords, IFRS9 Standard, National Credit Act, etc.).
Requirements:
- Advanced experience in the SAS suite of products (SAS Enterprise Guide, SAS MRM, SAS Visual Analytics, SAS Enterprise Miner). Experience in SAS Viya a plus.
- Proficient in mastering new coding languages and model development platforms.
- Able to perform extensive research and translate research findings into workable solutions.
- Strong analytical and problem-solving skills.
- Expert in statistical and mathematical theory.
- Knowledge of predictive modelling and descriptive statistical analysis.
- Exceptional document writing abilities – ability to produce coherent documents that communicate complex concepts in a manner that is understandable.
- Ability to manage multiple stakeholders efficiently.
- Familiarity with credit risk modelling (Basel, IFRS9) advantageous.
This is a full-time, permanent AVP-level role based at Absa Towers West, Johannesburg, with a hybrid work arrangement.
Work Experience:
- 3-4 years’ experience in a model development, model risk or quant consultancy team. Individuals with an academic background will also be considered.
- Experience in quantitative analytics, model development, model validation or model audit advantageous.
Education:
- Master’s Degree in Physics, Mathematical/Statistical Sciences, Actuarial Science or Business Mathematics and Informatics (BMI).
Education
- Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)
End Date: October 28, 2025
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Job Summary
- Work as part of a DevOps team, leverage specialist analysis & testing tools, frameworks, techniques and practices to elicit, define and organize business requirements. Translate & document business requirements into user stories & specifications (Full Stack, Cross System) detailing integration points, business & associated risk / opportunities to be realised.
- And following this analysis, work collaboratively within squads during design & delivery activity including assuming responsibility for manual application testing processes, frameworks & outcomes
Job Description
Analysis (including Business Case)
- Proactively build relationships, apply analytical techniques to elicit and validate business (product & service) needs ahead of demand
- Implement routines to get to know / become an expert in various business processes (e.g. spend time in business & with users)
- Translate elicited needs and knowledge acquired into user story format that is immediately usable for DevOps teams (right languaging, format for building & testing)
- Prepare and prioritise the backlog of requirements for the user stories linked to the proposed solutions
- Work collaboratively with Tribe Leads (Technical Product / Service Owners) to build a roadmap & vision for the products and services (including detailed analysis requirements & solution scope)
- Define measures of success & key outcomes for various solutions / changes including detailed acceptance criteria for all features
- Define testing requirements (pass or fail test cases)
- Support the development of detailed business cases (including defining solution characteristics, effort estimations etc.)
Solution Design (within DevOps Context)
- Translate business requirements into detailed systems requirements. Detailed system requirements must include all capabilities, interfaces and functionalities within and across technologies.
- Build detailed user stories to be leveraged for system requirements design (modular)
- Leverage business analysis & modeling tools and apply notation standards such as UML/BPMN to diagrammatically/visually document: business requirements, business processes, system processes & integration .
- Facilitate processes to ensure integrated requirements are socialized, understood & approved across the broad range of stakeholders to be impacted (this includes various processes e.g. risk / governance forums, change council, scrum meetings / DevOps team capability building, solution design sessions etc.)
- Understand & leverage knowledge on the organisations technical landscape, environment and broader architecture to define integration points across tech stacks for various requirements
- Work collaboratively with project / program teams, squads, scrum masters and engineers to define backlog, release & DevOps / project planning implications of the requirements development & roadmap (what should happen when)
- Continuously improve system requirements mapping (e.g. leverage input from questions asked etc. to consistently improve the quality of the requirements analysis for easier interpretation by the development teams)
- Work as part of the embedded DevOps team throughout the design process to review solution design (features and functionality)
- Facilitate resolution during development & testing phases for any change requirements
Solution Delivery & Testing (manual)
- Define the manual testing strategy & test cases for various solutions (where it makes sense to do so)
- Define & validate quality & testing parameters (+/-) & plans for the solution (socialize & translate these to automation testing teams)
- Develop manual testing frameworks and patterns for the solution
- Lead the manual testing process for various solutions (e.g. execute test cases, analyse results)
- Provide real time feedback to the DevOps teams on change requirements identified throughout the testing process
- Review & monitor system stability, resilience etc. throughout the testing process (e.g. integration) & in production
- Define & monitor overall backlog planning for effective solution delivery
- Provide Developer & User support during user acceptance testing
People
- Provide coaching & mentoring across the DevOps team as well as to developing analysts across the estate
- Conduct peer reviews & problem solving within and across the broader team
Education
- Bachelor's Degree: Information Technology
End Date: October 23, 2025
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Job Summary
- To identify the long term (life) risk and give advice to clients on their life assurance needs using the limited architecture framework. To provide solutions for the client's long term insurance and financial planning needs by regularly reviewing the client's portfolio in order to build a sustainable broker practice
Job Description
- Source Utilisation: Obtain walk in client or data leads from the Bank staff in the branches. | Customer Experience: To provide service excellence and achieve customer satisfaction.
- Risk and Control: Ensure that processes, control requirements and risk management frameworks that impact the area are documented and understood.
- Manage Sales and Growth Targets: Capture the correct Policy Relevant Information (PRI) number on the EBankpac system on a monthly basis and check the accuracy of the commission statements received from the AIFA Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements.
FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service):
- FSCA-Approved Qualification
- Regulatory Exam for Representatives (RE5)
- Experience As Per the FAIS Act
- Product Specific Training once Onboarded
- Class Of Business Training
- Continuous Professional Development
- Attest To Honesty, Integrity, and Good Standing
Education
- Bachelor`s Degrees and Advanced Diplomas: Accounting, National Senior Certificate/ Matric (Grade 12)
End Date: October 31, 2025
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Job Summary
- To follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser. A professional introduction must be made to introduce the adviser and the services offered by the adviser.
- Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning. Based on the concluded FNA to make recommendations to address single or multiple needs identified on behalf of the client.
- Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client.
- On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes. The adviser must conduct regularly review of the client needs to assess continued suitability of implemented solutions.
- In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs. Adviser must continue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.
Job Description
Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)
- Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
- Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
- Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
- Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
- Follow all the steps in the designated client engagement process as specified by Absa Advisers.
- Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
- Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients
Accountability: Meet sales and/or growth targets
- Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
- Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
- Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
- Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to get a comprehensive view of the client's financial needs.
- Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
- Generate and discuss a formal recommendation including product quote(s) for the client.
- On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
- Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
- Submit the proposal forms to the relevant product providers for processing.
- Ensure that the issued policy aligns to the recommended product.
- Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
- Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
- Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.
Accountability: Manage own commission earnings
- Capture the correct Policy Relevant Information (PRI) number on the Commission system.
- On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
- Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.
Accountability: Practice Management
- Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
- Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
- Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
- Participate performance development (PD) discussions as required by the Absa performance management standards.
- Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
- Liaise with Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
- Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
- Remain fit and proper as required for FAIS flagged roles.
- Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
- Segment the client base according to profile, income potential and commission income.
- Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice
Accountability: Personal Development
- Attend all the required training to attain accreditation to market Absa approved products.
- Attend all the requisite internal training (i.e FAIS-related programs/courses).
- Attain the required FAIS credits in order to attain Fit and Proper status
- Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)
Education
- Bachelor`s Degrees and Advanced Diplomas: Accounting, National Senior Certificate/ Matric (Grade 12)
End Date: October 31, 2025
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Job Summary
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards.
- Understand and manage risks and risk events (incidents) relevant to the role.
Job Description
- To deliver actuarial support services through the execution of predefined objective as per agreed standard operating procedures.
Accountability: Data Capturing
- Receive New and Revised Wills from the DSV, Clients and accurately and timeously capture the date on the Wills filling (Absa Trust system) either to create a new customer record or update their existing records.
- On receipt of written cancellation requests from customers, capture the request on the Wills Filling System to delete the customers record.
- On receipt of notification of a deceased estate or cancellation of Will from the National Deceased Estates
- Department/ Government Gazette, capture the request on the Wills Filling System to delete the customer record.
- Transfer old customer records from the Magic database (old Absa Trust system) to the Wills Filling (new Absa Trust system) as the old database will no longer be utilised.
- On receipt of a customer / National Deceased Estate or Government Gazette request, perform identity checks on the Magic and Wills Filling System to determine if there is more than one Will for the same customer.
- Combine customer records if it established that the customer has more than one Will on the database.
Accountability: Preparation of Letters
- Prepare standard letters to customers confirming the cancellation of their Will as per their request.
- Automated correspondence to clients confirming that their will.
- Contacting client via sms or email requesting further information from them e.g. received a request to cancel their Will, however we cannot cancel the Will as it is a Joint Will and a Joint Will requires two signatures of both parties and two witnesses to cancel their will.
- Prepare standard letters to Absa Trust - Deceased Estate Branches to advise them that we are aware of the deceased estate and forward the Original Will to them in order to report the deceased estate to the Master of the High Court.
- This will happen in cases where we are not sure that the Will in our Safe Custody is the more revised Will.
- Prepare standard letters reporting a deceased estate to the Master of the High Court attaching the Original Wills to them. This will happen in cases whereby we are aware that a more revised copy of the Will exists.
Accountability: Customer Service
- Investigate and resolve telephonic queries that come via the Wills Safe Custody helpline / Action line in an efficient and professional manner at all times.
- Interact with the Masters Office / Attorneys telephonically in a professional manner to establish the original Will dates in order to determine whether Absa Trust will be the Executor or not.
Accountability: Compliance to Legislative Requirements
- Complete all compulsory compliance and legislation training within the required time-frames as prescribed by Absa Risk.
- Update knowledge and understanding of the Wills Act, by self-study.
- Adhere to risk and compliance policies in terms of Environmental Health and Safety, Information Security,
- Records Management and Money Laundering, Sanctions etc. Non-adherence to Absa's Policy & Procedures may lead to disciplinary action.
- objectives and ensuring colleague development
- Governance: Ensure the fulfilment of all required governance activities, including tracking and reporting
Education and experience required
- Grade 12 or equivalent NQF qualification
- 1 year experience in an administrative role
- 1 year experience in the Fiduciary experience is preferred
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: October 29, 2025
Method of Application
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